I drove 2 1/2 hours from Tennessee to buy our 2017 new F150 there. I handled almost of the communication of the sale by phone or email prior to showing up. Everything was very transparent, open, and straight forward. A team of people collaborated to make it all happen. First, Emily got things going through email, Jerry helped work out the transaction details and answer my questions, David helped with financing, Andrew coordinated a lot of the minor but important details, and Linda finalized all the paper work. My wife and I were happy with the whole process because people matter more than dollars, and this crew sees the value in customer service.
Thanks again to all of you. Every part of the experience took someone who cared.
Excellent customer service. Greeted promptly and very courtesy. Advised about any possible issues with vehicle upfront. Very satisfied.
I live in TN and purchased my car at Champion Mazda in KY. Everything was handled via email and phone. The service and communication was outstanding. The sales manager was prompt in responding to me, sent me pictures and details that I requested. They even delivered my car to my driveway, with all paperwork ready for me to sign. Documents followed shortly thereafter. Great experience start to finish. I highly recommend.
Visited Quick Lane for an oil change and tire rotation. They are supposed to open at 7:00 am but didn't open until about 10 after. There were only two other vehicles, which arrived after me. I noticed only one shop employee when I arrived; others straggled in later. Although I was first in line, they did not start the work on my 2017 F250 until about 7:30 am. Usually the service much quicker but Jason was not there when I arrived so things took much longer. My work wasn't completed until about 8:00 am, and I saw others who arrived after me, leave before me . Great place and love the service but this was an exceptional visit and took much longer that it should/could have.
Ryan Newton was very pushy and annoying when I dealt with him. He overshadowed me on every vehicle i looked at, was overbearing and continued to ask to "what it would take to put me in this vehicle. Extremely unprofessional and made me extremely uncomfortable. His sales tact and professionalism made a huge impact on a decision to purchase a car else where. He seemed underhanded and very untrustworthy.
All negotiation was completed prior to showing up at the dealership. I was great to show up and have our test drive and decide 'yes' or 'no' to the purchase. No high pressure, We are extremely happy with the experience and consider going through the process again. On-line applications on the dealer web-site make it easy to submit an offer and financing information.
Andrew is awesome! Great place to find a new or used car. The service is wonderful.
The salesman was nice during the sales process but when we returned he was like he didn't know who we were. Didn't need our business so we were no longer important. Also he was not knowledgeable about setting up the Bluetooth and sync3 and I had to find someone at home to do the programming. Otherwise everyone else was very nice. I did not feel like they really cared whether they sold us a car or not. No special perks or treatment in any way. I have been treated better during new car purchase at other dealers
Had an awesome experience buying another vehicle from Champion Ford. We have bought three vehicles in 16 months and been happy with each one. The staff was friendly and very helpful. Our salesman this time was Andrew Davis and he did a fantastic job. He gave us no hard sale, which we like, and gave us all the info we asked for on the truck so we could make a knowledgeable decision. Jerry Maggard was very helpful and was right there for us. David Logsdon was informative and a delight to work with again. We are always tooting Champions horn for service, friendly and helpful staff, and great inventory of vehicles. We will be back. Darleen and Scott Hatfield
We bought a brand new car got a great price and really nice salesmen. Had a problem in the car they fixed it immediately only problem they caused damage on my car while fixing a factory problem. They are fixing it too with no out if pocket from us but just felt the damage could have been avoided
I can't go on enough about how great the service is at Champion. Every person I spoke with and met at the dealership was great to work with. All the staff were welcoming and very helpful. Rob was very knowledgeable about every vehicle we looked at and was with me throughout the entire process. I look forward to being a repeat customer. These guys are top notch!
He listened to every single concern I had and tried to address everything. I know we bought a used car and there will be issues but to me the biggest issue is customer service. If a company has good customer service then most things can be worked out or the customer will at least leave knowing that someone was courteous enough to listen. Not only did Champion Ford fix the problem without cost to me, they washed my vehicle and filled up my gas tank! That's good business etiquette! I'd like to give a big shout out to Denise in customer service, James, the service manager at REO and Brandon at Championship on 54 for treating me with respect.
Always a great experience when I come to the dealership. All the staff knows their stuff! My salesman Bo, took great care of me. The guys in detail did a great job on the truck.I've bought 2 vehicles from Tyler and Duke and consider them my friends. They treat you like family.
It's not every day that your car breaks down. I'm so glad I had it towed to Champion. They fixed my Edge quickly while keeping me informed of the progress. While I was waiting to pick it up I strolled on the lot and saw the new Edge body style. I met a nice salesman who waited on me patiently and answered all of my questions. I didn't buy that day since they didn't have exactly what I wanted. If I'm going to borrow money, I get what I want. It was a few weeks later and I had forgotten about that new Edge when I got a call from Champion. An Edge like I wanted had arrived. Well, my curiousity got the best of me and I went to test drive it. The new 2016 drives so much better that my 2010! I had to take it home. Thanks so much for the awesome deal and the fantastic service!!