Excellent service in person and through the drive-thru/machines. They have several locations in town, which makes it convenient and fast to do my banking. My only gripe is the lack of a 24/7 help line, but it's not a huge chain bank, so it's not a big deal. Staff is always a delight and friendly. I would recommend this bank to anyone, especially entrepreneurs. I had access to a very reasonable business loan through Century Bank and Trust and it was very easy to manage my checking/savings/loan accounts online and through their VERY convenient phone apps.