About
Location :
Added by Jopie, at 22 March 2016
Opening Hours
- Monday 9:30 AM – 8:30 PM
- Tuesday 9:30 AM – 8:30 PM
- Wednesday 9:30 AM – 8:30 PM
- Thursday 9:30 AM – 8:30 PM
- Friday 9:30 AM – 9:00 PM
- Saturday 9:00 AM – 9:00 PM
- Sunday 12:00 – 6:00 PM
Gallery
Add missing information
10 Reviews
-
17 June 2017
I entered the store to purchase a scarf and a pack of lashes. While being assisted for checkout; I discussed with the cashier I purchased a product from them and for the third time it is dried out. He turned to relay the information to the manager. The manager John Kim was very rude. He accused me of lying. He stated I couldn't have got it from his store. He told me I purchased it from another beauty supply and I'm trying to blame him. I only shop at this store for all hair care product, hair, wigs, etc. I let him know I don't have the receipt on me because I was just coming in for the two items on the counter but it on my statement. He continued to accuse me of not telling the truth. I told him as a frequent valued customer I can not believe this is the response he is giving. I asked if the lady in the back that assist with wigs was available. He said what lady. I told him do not worry about it; I just will not shop with him again. I left the store. I sat in the car to pull up the BBB. His location was not listed. I realized I left the unusable product. I went back into the store. I asked for the product back. The cashier returned it. I asked the manager for the address and his name so that I can make a BBB complaint. He refused to provide the information. I advised him I would just have an officer provide it to me. We never argued, no physical contact, no damaged property, and I was never asked to leave the store. I only went in to purchased two items. I never requested a refund or exchange. I only informed the cashier of the unusable product. When John Kim accused me of being dishonest and continuesly made sarcastic remarks. I decided to not purchase the two items.The best way to handle it was to report the unprofessionalism and never shop with him again. The officer spoke to John Kim; he pretended to fear his life and his workers life and requested a criminal trepassing warning. The video and recording shows the truth. John Kim admitted on recording to my spouse since I was reporting him to the BBB, he could not be nice to me. I am a law abiding citizen, no record, no prior arrest that was treated like a criminal. I am still in shock. I am recovering from injuries cause by the officer. I can not believe I had to experience this tragedy.
response / report this review -
08 June 2017
PLEASE PLEASE DO NOT SHOP HERE!!!! If you're thinking about patronizing this beauty supply store PLEASE don't do it!!! They are very unappreciative and lack customer service. I will never ever shop there again!! I've spent so much money patronizing this supply store even though they follow customers around as if they are going to steal the hem out of their pants! I went there today to purchase hair for myself and a wig for a client. I just left out of there 10 mins ago without the items because I was asked to leave because they were about to close. WTH?? You mean to tell me their so rich that they didn't need my $170-200??? Are you kidding me? What type of customer service is that? They close at 8:30 and it was 8:15 when I was asked to leave. As a professional hairstylist I have shopped in a lot of beauty supply stores and I promise on everything that I love I have never experienced anything like this before, needless to say I left the hair up front and didn't purchase a thing and I won't be returning! I will be sure to copy and post this review on all social media and any website that will allow me to share my experience with these rude people.
response / report this review -
24 May 2017
I've never particularly had any problems with them but I have heard/seen interactions with other customers that make me visit them less. Customer service could use some work. The male owner is sarcastic and can come off as rude. The women employees often seem clueless. Prices are pretty reasonable, so get in and get out.
response / report this review -
24 April 2017
I used to come here all the time, but today I won't be back. The cashier, a man, told me that I was irritating him by asking questions and adding items to my purchase. I said you seem like you don't want me to come back, he said, "That's fine. We are closing, I want you to leave." I asked a female staff member, so you don't want me to come back? She shrugged her shoulders. I said that's fine with you too? She nodded. It's interesting that they sell to a certain community that they have no respect for. I think that I'm going to dred my hair. I'm really tired of being disrespected by the people who run these beauty supply stores. We should really boycott as a group.
response / report this review -
23 April 2017
I would give this business zero stars if it would let me! Very horrible customer service!! I brought equipment to cut hair at my job yesterday and tried to bring it back today because they didn't work and they wouldn't let me exchange them! When the receipt says you can exchange within 14 days if it doesn't work! I brought it back the day after and can't return for same product or get my money back! I also requested corporates number and they wouldn't give it to me! I suggest nonome buy from this place! They give horrible customer service!!!
response / report this review -
19 December 2016
Nice store,a little on the expensive side but has many options to choose from
response / report this review -
08 December 2016
I used to like to come here. I was sold something. I needed to return it (with the receipt) without opening. I was told that it could not be returned because it was a hair product. I understood why they would not to want to restock it.
Another time, I bought an apron for my daughter but it was not the one that she needed for her class. I took it back with out a receipt, and they would not let me exchange it. It was clearly unopened. It was just taken out of the bag.response / report this review -
08 August 2016
I love this beauty supply store, great pricing and customer service. And their English is good so easy to understand them.
response / report this review -
29 July 2016
The customer service in this place is very disappointing. They continuously change pricing and rules. Two of the ladies are sweet, but one of the sales floor ladies and the man who is the manager has a TERRIBLE attitude. The prices aren't that good and neither is the quality of their merchandise.
response / report this review -
29 March 2016
Love this store. Prices are not to bad.
response / report this review
