I have shopped at BB a dozen times, so far. While the other critiques are somewhat valid (some prices are 10% above other retailers, and selection is smaller) they are a much smaller store. That also makes learning the layout much easier, and shopping faster. Service is A+ and on every visit I have always found special bargains that made parting with some of my hard-earned $ a no-brainer. Most recently, I bought a good quality re-conditioned 16" gas chainsaw there for $77. They have earned a solid rating in my list of top 5 hardware stores.
Very convenient location with helpful staff, however the selection is less than desirable and prices can be expensive. Good for the occasional generic item but don't expect to find everything your looking for here.
It's nice to have it there in a pinch, but selection isn't great at all. Quality of product is poor. It's a glorified true value hardware store.
Its hard work shopping here. Many items stored outside. Many items do not have prices on them. Employees cannot find items because they are all over the outside property. They have an unusual policy of making the cashiers say hello to everyone when you walk in. It is kind of uncomfortable because it is obvious that they dont like doing it. It is forced and they seemed bothered by having to do it. I say just go up the street to Lowes. You will find what you need easier and you wont have to walk behind the building in the rain to get your item. Prices will be on the items as well.
The prices are on the high side and selection on the low. Also had a bad customer service experience. Everybody has a bad day but it sealed it for me. I wont return.
Routinely some of you're worst retail experiences I have. It somehow takes 20 minutes in the store even when I'm getting one item. Would recommend Rolliers in Mt Lebo.
I normally don't write reviews, but the staff at this location was very very helpful and most importantly ,friendly, even though they were closing close to the time we got there. We needed wood for a project and instead of just giving us the huge piece of wood and sending us on our way to figure it out ourselves, they offered to cut it up for us. Super personable and friendly staff. It's a bit out of the way from my home, but i know where i'll be going next time i need anything that they would carry!
I've given this place multiple opportunities for my business, and they've failed miserably each time. They're constantly out of stock when you are looking for anything, the store seems perpetually understaffed, and it is practically impossible to get anyone to assist you or answer questions.
Convenience is nice but why are the prices so much more then there competitors? I only go here for small amounts and to tell you the truth I wouldn't go at all but i live right next to them. otherwise i go to Lowes or Home Depot cause i honestly cant afford to pay 3$ an item more on average that is just absurd!
These folks always helped me. I needed attic ventilation and the options were not good as I have a tile roof with all sides sloped. They suggested a simple bathroom fan which I installed to great results. Total cost > $24
Other options were much more costly. Big Box stores help was unable to think this thru with me.
I go there all the time and I recommend you do as well.