I had a bad experience. I don't recommend this place to anyone.
We have used Bruce's on two occasions. Both times we had wonderful experiences! Our repairs were done in a timely manner with a wonderful outcome. They worked well with my insurance. They even vacuumed my car, including the trunk!
No complaints here. Staff was helpful and professional. Fairly quick turnaround time. Great job on the repair itself. They worked directly with State Farm on the billing/claim. Easy peasy.
Not a place you wanna go all the time, but they do great work and javelin wonderful service
My damaged car was not completely fixed by them. After I pointed it out I have got rude response by personal stuff : "It is not our fault and it is not our problem, and this is not related to accident". I brought it to dealership and they proved it was related to accident and fixed everything. My advice if you want to get a good Complete job done to your car - Don't take it to Bruce's.
Bruce's took very good care of me and my car. I showed up unannounced (having unthoughtfully assumed I wouldn't need an appointment), but was accepted graciously anyway. They worked seamlessly with the insurance company, did an amazing job with the repair, had my car ready a day early, and even washed and vacuumed it. The customer service experience was excellent every step of the way.
Take your car to Bruce's. But please do them the courtesy of making an appointment if at all possible so they can serve you best - don't be a jerk like me.