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Added by Jopie, at 25 March 2014
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8 Reviews
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17 July 2017
Taylor was great. She did not rush us or push me over my pricepoint. She was personable and eager to help without being overbearing. The shop was also very organized and clean. I would definitely recommend it!
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26 June 2017
My experience with Bridal Elegance was nothing but courteous and helpful! The consultant Sam was knowledgable, and a pleasure to work with. The atmosphere of the shop was clean and friendly, and they were even able to comfortably accommodate my large party accompanying me trying on gowns. Would definitely recommend stopping in if you're looking for wedding gowns!
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18 June 2017
My mom and I shopped with Bridal Elegance today for her mother of the bride dress. We scheduled an appointment and they were ready for us right when we arrived. Kaitlin was our consultant and she was a delight. Her service was professional, courteous and attentive to our needs. We never felt rushed and truly enjoyed her company. She answered all our questions quickly and accurately. She and the B.E. team made it very pleasant experience!
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22 February 2017
I'm a pretty low maintenance bride and really just wanted my bridesmaids to find a dress they all loved and wouldn't mind paying for—maybe even one they would wear multiple times. When we first walked in I was skeptical, because their bridesmaid dress selection is pretty slim pickings—at least for styles that we all liked (also, be warned—all their bridesmaid dresses are pretty small sizes). You have to understand that this is not a bridal store where they will dote on you and give you a stylist all your ownwe picked our own dresses that we wanted to try, we did a fashion show at our own pace, and we had fun doing it! One of the last dresses we pulled ended up being the perfect one, and I got to leave knowing my girls were happy and I could check another thing off my list! The sales ladies were very pleasant and helpful when we had questions.
I don't know that I would strongly recommend this boutique for your perfect bridal dress shopping experience, but for a laid-back casual day out, it's definitely worth a swing by to see what they have!
However, be extra careful when sizing for your dress. The one we picked ended up being a disaster for the two bridesmaids that ordered from here. They recommended sizes that were 5 times their normal size but told us to trust them because the dress ran small. When it came in, they were incredibly big on both of them and they had to invest even more money to get them altered. We were not happy at all with that aspect of our purchase.response / report this review -
26 January 2017
Great experience! Staff was very down to earth and extremely helpful. They got me in last minute and an hour before they closed with no problem at all. After searching for hours at 4 other places prior, I found 2 dresses that I am in love with, in that hour. They have a great selection and great prices! They stayed late for me and are also having another dress that I am interested in shipped from their Ottawa store for me to make my final decision! I will be recommending them to everyone! They went above and beyond!
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25 January 2017
I would like to first point out that people who have good experiences normally don't write reviews, they rave them to their friends and families. After seeing the bad reviews on here I didn't want to go. Granted this was months ago but thought "eh Why not now?" It's a small store but what they lack in size they gain in heart. Out of every place I went to they were the ones who were honest and thoughtful. I don't know a lot about dresses but they helped me pick out what I described and even let me look at the prom dresses to make sure I got my perfect dress. They weren't concerned about making money they just wanted me to find the perfect dress. So don't judge a book by one angry looking cover.
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23 January 2017
DO NOT WASTE YOUR TIME HERE!!!!!!!!!!! If I could give less than 1 star I would. I was so upset after visiting Bridal Elegance in Bloomington, Illinois that I had to write my first Google Review.
I went here in search of some ideas for my wedding dress today just over an hour before closing time. I realize that an hour is not much time to try on, but I just wanted some ideas, not necessarily to try on. I didn't go in with the expectation to be waited on hand and foot. With that said, I also did not walk into the store at closing time.
I will start at the very beginning. When my sister and I pulled into the parking lot, we could see 5 or 6 of their staff through the windows, lounging in the chairs by the entrance on their phones and tablets. Nobody was standing or moving around. As we got out of the car and approached the door, they suddenly all got up and stood by the counter, as if to appear busy. (One of them even had her shoes off, and quickly ran to put them back on when we got to the door. Yeah, we saw that.)
The moment we walked in, they greeted us by saying that they were "very short-staffed today" (there were 0 customers in the store at this time), and that they "would NOT be able to help me today," because the "REST" of their staff was at the Bridal Expo. This was even before I had a chance to say that I just wanted to look around so I could some ideas for a future appointment there.
I also feel the need to mention that I, too, was at the Bridal Expo today. I went to Bridal Elegance to check out their selection after talking to the one and ONLY staff member that was present at the expo. This is what really made me upset. Obviously, they didn't want to get started with a customer an HOUR before closing, and thought they could use the Bridal Expo as an excuse..
Now, I would like to mention that I, too, have worked retail. I understand how it is It is frustrating when people come in at the last minute, but that does NOT make it acceptable to just dismiss an interested customer. With that said, once again, it's not like I walked in there at 15 minutes to close with all of the associates helping other customers. They had 0 customers when I got there. ZERO. But yet, they were too "short-staffed" (I saw 5 or 6 girls there at least) to even bother with me.
I felt just like Julia Roberts in Pretty Woman, because they CLEARLY did NOT want me there; however 5 minutes later, a couple of other girls came into the store "just looking," and they all IMMEDIATELY offered to help them. The same goes for the next ladies that came in. They were super friendly to them. Still, I was completely IGNORED.
I promptly left after witnessing this, and they never even noticed/said anything to me before leaving. HORRIBLE customer service.
This is NOT how I imagined being treated when looking for my dream dress for my dream wedding. I will never set foot in this place EVER again.
Also, if you send a representative of your store into a place like the Elegant Bridal Expo, you should expect interested (and serious) customers to come and visit the store, and NOT turn away eager brides.response / report this review -
01 April 2014
I have two exchange students this year, plus a daughter of my own, so I have three teenage girls living in my house. Given the “grass is always greener” syndrome, I have been dragged all over Chicago, Springfield, Peoria, etc. looking for prom dresses. I finally convinced them to look in their own backyard, so we stopped in at Bridal Elegance on Sunday and wound up buying dresses for two of the three girls. The third one, my own daughter, had a VERY specific dress in mind and the consultant did everything under the sun to help her find it, but I think we were a little late to get the best selection.
Our consultant made everyone comfortable, we never felt rushed, she had great suggestions, but she wasn't pushy. She zeroed in on three completely different personalities and figured out what each one needed. I visited bridal stores all over the state, and Bridal Elegance was by far the best experience..
Bridal Elegance will be our fist choice for next year's prom!
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