Boulevard Ford Lincoln of Georgetown
40 Bridgeville Rd, Georgetown, DE 19947, USAAbout
Location :
Added by Jopie, at 11 January 2017
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
Gallery
Add missing information
11 Reviews
-
28 November 2017
This place is a JOKE! Do not take your car there. I was charged $99 to have them hook my vehicle up to determine why the "check engine light" was on and the vehicle was skipping/bogging down while driving. After hours of waiting they informed me that it was covered under warranty and it had been taken care of(but if further issues arise please bring it back). We moved directly after that and issues did arise so I CALLED the dealership. The service department informed me that in the "notes" NOTHING was fixed lights were cleared and that the customer (me) would not leave the vehicle overnight to perform the maintence. I left satisfied thinking $100 to have it fixed wasn't bad.in reality I gave then $100 and sat for numerous hours while they did NOTHING and worse part LIED to my face
Along with that they refused to do anything even after I explained what actually happened.response / report this review -
20 November 2017
Couldn't get straight answers. Cars they showed me were either trashed or broken. Sales guy was nice, but seemed to have no clue.
response / report this review -
06 October 2017
Super painless ordering process for a new vehicle - was in and out of the dealership in less than 20 minutes. Now comes the hard part - waiting for it to arrive!
response / report this review -
31 August 2017
I recently bought a used SUV from TJ Parkinson and it was an easy and smooth transaction. He was patient with me while I drove several vehicles until I found one that had what I was looking for and that fit into my budget. He was straightforward, honest, and left the decision to me- no hassle. Anyone that is looking for a new or used vehicle, I would suggest giving TJ the opportunity to show you what he can do for you at Boulevard in Georgetown!
response / report this review -
17 August 2017
Bad experience from the start that just keeps getting worse. To keep it short and simple I have called and people have answered the phone and told me my sales person would call me back. I have called my sales person and left messages and never received a call back and I have sent emails. Worse customer service ever. This was my first time buying a car from this ford dealer. I usually use another dealer. I decided to take a chance and wow sorry I did. I called about a car I saw online to be told they would check into it and give me a call. 3 hours later no call I decided to drive 40 min to go all the way there myself. I got there they didn't even act like they wanted to talk to me. I had to go find a sales person myself. They tell me the car i drove 40min to see was taken to another dealer. I explain to the mgr the trouble I went through to see it and he said he will have it brought back. I wait 30 min to have the vehicle that shows up not even to be correct model. Mgr then tell me the one on internet shouldn't have even been on there and he doesn't know where it is. So I look at the truck he has brought me and yeah very plain. He then shows me a new and better truck then the one I came to see but of course cost more money. I love the truck. So I decide to buy. They don't have the spare and said they would have it by Monday. Glove box broken. They will order I call Monday get transferred to voice mail leave message. Never get a call back. I email Tuesday never get a replay. I call Wednesday sales person is off. So I ask for a manager at this point I'm mad. Then my sales person answers wow he does work. So my key will be there tomorrow I can come get it. He will get up with me about my replacement glove box. Almost a month has past and guess what no call. Again worst service ever don't buy from here. If anyone from this company would like to contact me feel free. I won't however I won't hold my breath..note as you can see below owner said a manger would call me today. I still haven't got a call. I think ford motor company will be getting a call from me.
response / report this review -
15 June 2017
I had an absolute great experience with Bill Stack while purchasing a new vehicle. Bill was outstanding with how well he helped me considering I live about 14.5 hours away from the dealership. He helped me arrenge to be able to fly to the dealer and drive my new vehicle home and everything was all set to go and all went so very smooth. Thank you again Bill Stack for everything you have done!
response / report this review -
15 February 2017
Not sure what is happening but my gas mileage has declined by 3-4 miles per gallon. I'll check the my oil for clarity tomorrow. Brakes you installed work fine. That $150 windshield reserve tank you asked about doesn't leak as I used it on the way there and since - must been someone else's car. Checked the oil and it's dark and the recorder says 13% oil life so I'm not sure if it was changed or not. So is my engine safe, wearing out faster ? Played phone tag with Skip for a few days and well going to pay to have the oil changer again to be sure. Seems like every 3rd trip there is some thing wrong. Shopping around for someplace more reliable. My other car had problems with the air pressure sensor it took a couple visits and calls about wrong parts and
response / report this review -
09 February 2017
I recently had an EGR problem with my 2012 F-250 diesel truck that was still under factory warranty. Boulevard Ford, which is the dealer I purchased the truck from, scheduled my appointment in a timely manner that allowed flexibility with my changing work schedule. The repair ended up taking an extra day, and they called me ahead of time to make sure I was going to be able to arrange alternative transportation. The truck was returned to me as expected and has been functioning properly with no apparent problem ever since. The service department has always been friendly & efficient. Lastly, Boulevard Ford offers a cleaning/detailing service that I take advantage of whenever my vehicle is getting work done. For a reasonable price, they do an awesome job both inside and out, which is a nice little perk when you go to pick your vehicle up and it's all nice & clean!
response / report this review -
01 February 2017
Great service. I leased my first vehicle there last month. I've bought cars in the past, never leased, but I have never gone alone and felt comfortable enough to go through the process without my husband or father by my side. These people were amazing. They worked in my budget to find the car with exactly what I wanted the most. I LOVE MY FORD ESCAPE. I am grateful for their customer service. I HIGHLY RECOMMEND BOULEVARD FORD IN GEORGETOWN. Ask for Eric Curlett.he is a good kid and I doubt anyone there works harder than he will to leave you driving off smiling in your new car!!!!
-marisolresponse / report this review -
19 January 2017
Facility- Ok but I've been in other dealerships that have invested in the comfort, entertainment and decor to make the waiting experience more palatable.
Friendliness- In general, everyone is quite nice and accommodating. I love that they make arrangements for my transportation when needed.
Diagnostics- I have spent a lot of money for items misdiagnosed and had to go back again to find the actual issue and pay additional cost to me.
Value- It's probably an industry standard across the board but the repair prices are very high. I'm grateful for the rewards program. That help some.response / report this review -
18 January 2017
I have had my vehicle serviced (scheduled maintenance) two times at Boulevard Ford on route 1 in Lewes. The service was prompt, thorough, and reasonably priced. They also did not come to me with a list of recommendation to run up the price, as so many dealerships do.
I am very pleased with the service at this facility.response / report this review
