Best Buy

Location :

• Anynomous

  11 February 2024

  Love the selection here and the service I get is relatively decent. I don’t like having employees breathing down my neck when I am browsing through the aisles but I like how there are usually a fleet of them spread throughout the warehouse that I can just flag one of them down if I need it. They have a great selection of TVs and some great deals as well. Don’t forget that they also price match! That’s a huge plus because I’d rather have it in my hands now than wait for it to arrive via mail.

• Anynomous

  05 February 2024

  I purchased a gift for a birthday online from Best Buy to pick up at the TUSTIN Best Buy store. They had authorized my card at that very moment. On my way home, I stopped by to pickup the item which was 3 hours later. When I stopped by, they hadn't even tried locating my item. When they finally tried, they came back stating that they did not have it in stock. Where my issues lie are 2 parts. First, they already authorized my card so I would have to wait to have that release back on my card. And the manager couldn't really comprehend that. His name is Damian Cook. I was told that he's the GM. That explains so much of why Best Buy service sucks and they are losing out to Amazon. Secondly, instead of trying to find me a solution, they kept telling me they couldn't do anything else and to call 800 Best Buy. They didn't even offer to call their 800 number on my behalf. All they could say is its not their problem nor are they able to do anything to help me. So instead of looking for options, they only gave me excuses. I had to give them a way to help me and I don't even work there; I asked them to call other stores. Wow. The GM Damian Cook did not have the
  desire or customer service skills to figure that out on his own. Not sure how he's the GM. I recommend to all stay away from this Best Buy store. And don't bother dealing with Damian Cook. He won't help you.

• Anynomous

  04 February 2024

  Store has a great variety of products and always have exactly what I'm looking for. The employees are always helpful and are ready to help

• Anynomous

  26 December 2023

  I want to say thank you to Arman ( spelling?) in the computer dept. I came in looking for coaxial cable couplers but didn't know at the time the actual term. I was trying to describe what I needed using wrong language but Arman hung in there...we were even drawing pictures. At any rate he wouldn't let me leave until we had it figured out. Such a simple thing but I don't think I've experienced a sales associate try so hard to help me. Thanks Arman!!

• Anynomous

  29 November 2023

  Your service wasn't very proficient, me and my dog (wife) were stuck at the store pickup section for about 30 minutes, though your Magnolia section is amazing!! I would like to commend your employee Cherry. She did an amazing job and if was her boss I may or may not give her a promotion depend in on current staff operations. Overall ok experience... Had good cheetos though.

• Anynomous

  25 November 2023

  This place is big and clean. One of the best Bestbuy store I've been going for years. Good choices and everyone in here are usually helpful and friendly.
  I bought many things from here including a ps4 , a tablet, and printer. They have a good return policy although they shortened to 15 days. But, they price match at the counter when you buy 1st time so you don't have to wait in line at customer service.

• Anynomous

  24 November 2023

  Online pick up here is a joke. Why offer it when you get there they rush to the sales floor to get it while you wait. I could have done that and faster. I wouldn't have to do any paper work online.

• Anynomous

  19 August 2023

  What was supposed to be a simple online pickup became a 45 minute nightmare. I left my credit card at home after ordering a hard drive that was on sale. No big deal- just simple refund and charge another card and call it a day. The hard drive was supposed to come with a $25 gift card. Girl at the front called Geek Squad supervisor Kate who was very polite and followed the correct protocol. What really upset was that she was taking orders from a customer service manager (Brian with the slick hair-do) who was assisting returns. Kate later returned to me and said that they can credit $25 towards my purchase. Great! I thought- beats carrying a gift card around. But here's the upsetting part. Kate told me only slick hair-do Brian can the transaction- refund the order and recharge my card with a $25 credit. No problem- I'll wait until slick hair-do Brian aka also a customer service manager to finish with assisting a fellow customer with a return. But slick hair-do Brian continues assisting OTHER CUSTOMERS with their returns, one after another. So I tell a fellow best buy rep to ask Brian to assist me with my item before taking more and more returns. Rep walks up to slick hair-do Brian who gives me a look AND CONTINUES TAKING MORE RETURNS!!! Luckily red bearded supervisor Brian R. walks up to the online pickup counter where I'm standing and asks if I had been helped yet. I explained the situation to him and he happily assisted with canceling out the missing credit card transaction, charged my current credit card with a $25 credit and completes my transaction to a satisfaction. SOMEONE GIVE RED BEARDED BRIAN R. A COOKIE, A RAISE, A PROMOTION!!! AND GET RID OF SLICK HAIR-DO BRIAN.

• Anynomous

  19 August 2023

  It's a nice store and the employee's were trying to be helpful but we were told by customer service over the phone that our items should be ready for pick up in hour. This is after two attempts to purchase the items online for pickup, where it said it was in the store then we received an e-mail that it would take a week to fulfill. After 1.5hrs we headed to the store to find out that no one was aware that there was a pickup for us. The employees apologized and resolved the issue by canceling the pickup and then grabbing the items off the floor to purchase. Unfortunately, they only canceled one line item of the order which resulted in a large charge to my credit card and another phone call to customer service, who after explaining the situation, informed me that my items were ready for pickup. It was a mess of a situation and a waste of a large portion of my time. Thanks for trying best buy. I'll wait the day to have Amazon ship the product rather than going through this again.

• Anynomous

  02 April 2023

  I asked why the price of their TV was $400 higher than Costco and the salesman immediately said he'll match the price. Then, I said the warranty is much better at Costco so why should I buy it at Best Buy. He said Costco panels are different than Best Buy's even though it's the same exact model number of TV.
  
  So, essentially, Best Buy is charging $400 more for the same TV with a weaker warranty but they'll match the price once you ask. So, people who don't know pay more than people who do know the competition's price.
  
  Not a very good or fair business model.

• Anynomous

  02 April 2023

  cant complain about the products. I love it in a tech store

• Anynomous

  01 April 2023

  Good selection, associates are usually willing to help, and they're not difficult to find.

• Anynomous

  14 March 2024

  I've shopped at Best Buy for years; however, the experience I had this morning was the best experience by far. I needed assistance at the Samsung Experience Center; however, the rep wasn't in yet. Lawrence from the Best Buy staff attempted to assist me but was unsuccessful. He asked me to come back and someone should be in by noon. As I was leaving the store, I saw the Samsung employee walk in. At the same time, Lawrence came running out to get me. He genuinely cared and I so appreciated it. Great customer service. As for the Samsung rep Mo....he knocked it out of the park. I needed help with a fairly complicated reset. Mo tried but failed a couple times. He didn't give up and send me on my way. He was persistent in fixing my problem. After about 10 minutes, he fixed my problem. He went above and beyond what I had asked him to do. He completely helped me reset my watch to factory setting. Mo was patient and didn't rush. He truly cared to solve my problem. Thank you for wonderful employees!

• Anynomous

  26 February 2024

  It's a Best Buy which means they have most products in stock and hovering sales staff. This is one of the better ones.