Great place to stay, love the Ambassador Suite. Also love the bar upstairs during happy hour and the Thoroughbred Club is great for catching a quick bite as well. Great location in walking distance to world class shopping and restaurants and all that Charleston has to offer!
We went in for a spa day and it was horrific. They were cutting tile the entire time we were in our massage and massive construction was taking place in the spa. The entire men's locker room was shut down due to construction and so my husband couldn't use the steam room or the sauna. We went there to relax and the opposite took place we listened to construction during our massage. There was zero hospitality. For a $500 day, it was not worth the money. The experience was horrible and I wish I had just gone to a Massage Envy. Never again will we go to the spa at the Belmond. We reached out to the staff to relay the feedback and they completely ignored it. The customer service is horrible. Tourists...spend your money at Francis Marion spa instead!
I actually worked here and the coworkers were great but the manager was very rude and not understanding. She was condescending and crude. The lunch was great though and the work was medium but only getting paid 8 dollars to check 400 rooms in 5 hours(if you stay any longer they cut your hours) and restock, wasn't worth it. Not to mention the employee bathroom downstairs was so nasty it was dangerous. On a quick glance it looked neat and tidy till you looked deeper at the snow like mold growing on the toilet paper holder and all the mold suffocating the bathroom. By the time enough people see the dangers of this bathroom they probably will have it cleaned up at soon as they read this post but informing other that everything isn't what it seems in these fancy restaurants is my only goal.
Attended for 2 day, 2 night work event. Room was nice and comfortable, and the staff was extremely attentive. Zero issues. I will note that the entrance off Meeting Street was easy to miss, bit hey, Charleston is a beautiful city, so an extra 5 minutes circling the Market isn't so bad!
The rooms are wonderfully appointed. Every member of the staff has been very helpful and welcoming. I can't find a single fault with our stay. The venue has been great for the conference. Oh and room service is lovely, I recommend the french toast!
Large comfortable rooms. Impecable service. Staff always smiling. Amazing bar. Located near everything you want to see in downtown Charleston. The building itself is magnificent.
Wife and I stayed for two nights. Every staff member was friendly and professional. Our room was spacious and very well appointed. The facility was beautifully decorated, the location and amenities were our main reason for choosing the hotel. Close proximity to the Market, walking distance to Liberty port and the surrounding shops. Would definitely stay again and look forward to visiting Charleston again!
We were married in Charleston and made reservations to stay here. When we arrived the staff found out our plans and upgraded us to the presidential suite. Absolutely amazing. The staff took phenomenal care of us during the entire stay. The hotel is gorgeous and located within walking distance to everything we needed. Thank you so much for making our wedding and honeymoon even more memorable.
I've stayed here twice in the Club Level and I would HIGHLY RECOMMEND to stay in this hotel when staying in Charleston.
There is a covered rooftop pool and a spa, very spacious rooms with marble they put out breakfast in the morning and finger foods and small plates and desserts throughout the day (like lump crab, lamb meatballs, etc) that are all VERY tasty.
Not to mention, club level gives you basic drinks and cocktails
This was my first time staying at this hotel and everyone welcome me with a friendly smile the moment I drove up. The room was gorgeous...like it was out a magazine. The Waiters were great too. They answered any questions I had about the menu and their suggestions we're right on point!! Paul, Lisa, and the entire wait staff...I thank you for making this new dinning experience great!! The food was superb!! Hats off to the chefs also!!
Coming back to this terrific Hotel as soon as we can! Wonderful staff, beautiful rooms. Only issue we had was with the pool. Note that there are no steps into the beautiful salt water pool-only the bar/railing ladders.
If you are disabled-they will drop you down slowly ( very slowly) on what looks like a meat hook into and out of the water.
Had a little trouble navigating entry, because the front of the building is more mall-like and indicates "Shops at Charleston Place". Found the alley entry and was greeted by the valet. Javier was our "first impression" and a great one. So friendly and helpful. The Belmont is a beautifully appointed hotel. Did not expect that upon arrival. Every single staff person encountered was over and above friendly. The lobby had beautiful fresh flowers and was just a pleasant check in experience. When I got to my room, I was greeted by the turndown service and as I entered my room I found such a spectacularly gorgeous and semi-luxurious space. The decor was inviting and well thought out. Cleanliness is important and they have nailed it. After a long day of travel, I ordered dessert room service and Stevie was an excellent server. This has moved into one of my top stays.
Had a little trouble navigating entry, because the front of the building is more mall-like and indicates "Shops at Charleston Place". Found the alley entry and was greeted by the valet. Javier was our "first impression" and a great one. So friendly and helpful. The Belmont is a beautifully appointed hotel. Did not expect that upon arrival. Every single staff person encountered was over and above friendly. The lobby had beautiful fresh flowers and was just a pleasant check in experience. When I got to my room, I was greeted by the turndown service and as I entered my room I found such a spectacularly gorgeous and semi-luxurious space. The decor was inviting and well thought out. Cleanliness is important and they have nailed it. After a long day of travel, I ordered dessert room service and Stevie was an excellent server. This has moved into one of my top stays.