Referring to the other one star reviews left by family members, there are full and detailed descriptions of our experience in doing business with Beach Reunion Vacation Rentals.
We dealt with bed bugs, in not one but two of their rental homes. The first home was the one we originally planned to vacation in, and the second was the one we were moved to after bed bugs were found the first night in the original.
Yes, we were finally moved to a third home without bed bugs, owned by a different company. We appreciated that. It was a beautiful home. Yes, Beach Reunion's property manager did our entire family's laundry we had packed for the week. We were instructed to leave our clothes so that bed bugs were not transferred, regardless of instruction we appreciated that she and only one other person from what I understand, washed, dried, and folded all of those clothes. I'm also sure there were reasons why we were told our clothes would be returned the same day they were taken and were in actuality, returned not until the very next evening. We lost a few days of vacation time due to lack of clothing because of bed bugs, which was upsetting.
However, I would like to address the continual blame being placed on us as well as the lack of responsibility being taken by the owner himself, which is a majority of the reason these reviews are being left. We are being told that it must have been us, in fact, who brought the bed bugs (to 3 separate bedrooms) because the previous renters reported no such issue. And we must have transferred them to the second home as well. Well, none of our belongings were taken into that home being that we had zero clothing. And we took precautionary measures of checking for bed bugs upon entry, which were found at a pretty decent size (speaking within their growth cycle) in the first floor bunk room. Along with bed bugs, empty chip bags were found under the mattresses, also not ours as we had just walked in the home and simply lifted up a bed mattress.
It is NOT the fact that bedbugs were found in two luxury vacation rentals owned by the same company that I am leaving this review. It is how the owner literally is taking zero responsibility for bugs being present, it is the lack of any sort of apology that they were there in the first place, and just the complete unprofessionalism and contemptible behavior exhibited. That is all.
*In response to the owner yes, your company was given the all clear. AFTER you took care of the issue right? AFTER bed bugs were found in the exact room in the second home mentioned above. The report is public. Anyone who doubts the reviews left by our family is able to look up the inspection report for themselves.
Frangista Villa was a dream come true for our daughters beach wedding in June 2017. The house is beautiful and well maintained. The layout of the house and the amenities were perfect for our 22 wedding guest who stayed with us. Enough room. bathrooms and large indoor and outdoor kitchen. Beautiful pool and outdoor space.
The beautiful private beach was within a few minutes walking distance. The beach was gorgeous and a beautiful setting for the wedding
The guests were very pleased with the close proximity to restaurants, shopping and activities. There was something for everyone-young and old.
Frangista Villa is well maintained by Beach Reunion. Any concerns were readily addressed and taken care of immediately. Our concierge, Carrie, went above and beyond caring for us from the initial meeting in August 2016 to the wedding in June 2017. We were in contact throughout that time and she was absolutely the best I have ever encountered.
Beach Reunion and their staff were responsible for a beautiful wedding and vacation.
Highly Recommended!
My family and I just stayed in the Frangista Jewel. It was perfect for us! We loved that there was a coffee shop practically next door and a Dairy Queen!! The home itself fit our needs very well. The bunk room worked great for the kids and it was nice that they had their own bathroom. The living room was large enough for all of us to gather during meal times and we spread out through this room and the dining room. It was also nice to sit out on the balcony and watch the sunsets. The beach was just across the street. Took maybe 30 seconds to walk over. The staff at Beach Reunion were absolutely wonderful! They helped us to choose the perfect house for our stay and answered all of our questions in a very pleasant manner. I think we spoke with just about every agent there and never had a bad experience. Once we arrived, there were a few minor issues (smoke detector was chirping) and there was maintenance out within an hour of our call! Overall we were very impressed and will definitely be renting from Beach Reunion again. We have stayed with different management companies in the area, and they were by far the most accommodating and personable. Thank you for a great vacation!
My husband & I are also members of the family who discovered bed bugs in not one but two of the rental homes. It was awful & even tho we were placed in a third home with a different company we still had 2 days of our long time planned & expensive trip taken from us due to moving from place to place & our clothing being treated & laundered for 2 days. It was so disappointing for all of us but on top of that we were accused of trashing the homes & they needed deep cleaning. That is so untrue!!!!! I could go on about the experience but it pretty much was covered from others. One thing that I can't quite understand is how the cleaning crew has not discovered bed bugs in TWO homes if they we're doing their job & changing bedding & in the first home we found numerous chip bags & wrappers under the mattress. How was that missed???? No way could they have not seen what we saw!!!
Lune Lac - From the moment I saw the photos on-line @ at Beach Reunion I knew I had found the right location for my destination wedding. The on-line information was spot on and easy to use. I could choose my dates and set it up on the first try. Carrie Monroe with the concierge service was fabulous and went above and beyond to give advice, work with my planner and met our every need. Nothing however could compare to the moment we stepped foot inside this gorgeous spotless home. We all squealed with delight after all the preparations for the wedding can be very stressful and this was the cherry on the cake. A pristine white sugar-sand private beach, room for my 12 guests and still elegant privacy in the Master 3rd floor suite to truly feel like that pampered bride. Girls check out that spa bath on the 3rd floor. Even with the looming Florida hurricane to the south everyone was on top of the news and made us all feel safe and welcome. Our guests have already stated we need to make this an annual event. Don't miss out on this gem and the incredible services offered by everyone @ Beach Reunion. You will make memories to last a lifetime. I LOVE YOU ALL!! Michelle Frank
We checked in to the Calypso home on August 12, 2017, and we were scheduled to stay there through August 19, 2017. However, It all began with some of the children in our group getting biten by some type of insect who were staying/sleeping in the bedrooms that were on the second and third floors.
By 6:30 AM the next morning we were all awaken by the children because they had bites all over their legs and arms. We went up into the bedrooms and looked around. It wasn't until we lifted up one of the mattresses to our horror we found bed bugs that we could tell had lived there for quite some time. We even found a piece of clothing with blood on it stuck between the boxspring and the mattress in one of the beds.
We took pictures of all of this and called the landlord telling the staff of the situation but were told the owner was vacationing in Ireland & would not be back until the end of August. They offered to find us another house to move to but this was difficult because it was our Family Reunion and there were 28 people sleeping in this rented home for the week.
The office representative told us to bag up our clothes and they would have them laundered for us so that we didn't bring the bedbugs back to our residential homes when we returned home.
Can you imagine 28 people putting all their packed clothes they had brought with them in plastic bags & handing them over to someone to have them laundered? Scary thought, right? Yes it was. The lady promised they'd have all our clothes back to us within two hours. Didn't happen! Not even within 24 hours! They didn't get our clothes back to us until 48+ hours later. And that was after numerous phone calls to the office staff by several of our family members. Unfortunately, they lost several pieces of our clothing & brand new pieces of clothing came back with stains they didn't have when they left.
After we had put all our clothes in the plastic bags to be laundered we went to look at the second house they said the 28 of us could move into. A couple of the grownups went in to look at it.
It was a beautiful home across Highway 98. We could even see the ocean from this home. But guess what?! We lifted up one of the mattresses in one of the bedrooms on the second floor and there they were.more bedbugs!
So now they were telling us that they are out of houses and that we could stay in hotel rooms and they would reimburse us. Well after they didn't keep their word on the two hour return of the clothes, we were afraid that we wouldn't be reimbursed for the hotel rooms and we'd already spent $10,000 to rent the first house for the week, which to date they are still refusing to refund any of the money.
Now we're into the third day of our Family Reunion. They did find another house with a different landlord who didn't have bedbugs.
The rest of our stay was wonderful but now we are home & the Landlord is back he is refusing to give us any of the $10000.00 back. Obviously, he will hear from our attorney.
DO NOT DO BUSINESS With this company!!!
Beautiful spacious home. Excellent location.
Perfect in every way other than a few minor issues which were quickly resolved. Looking forward to doing it again next year!
Beach reunion is an AMAZING company to work with. I had a destination wedding on April 30,2017. We stayed at the houses for 6 days.I planned the wedding all the way from Michigan. Carrie was so much help. I shipped 12 boxes of wedding materials from Michigan her and it was neatly waiting for me when I arrived. I booked the Calypso and Aegean for my "Epic Wedding Weekend". When our guest arrived they were in awe of how beautiful the property was and its proximity to the beach. We had 46 people stay between both houses and 30 other guest in nearby hotels. Our guest who stayed at the houses were able to freely go between each house because of the gate we opened. Every night after the activities we did we held a pool party and it was AWESOME. If you stay in April I do recommend getting pool heat! While we stayed at The Aegean and Calypso we also used the slush machines and it went over really well. The bedrooms are absolutely immaculate! Each room has a bathroom. There was never a line. Everything would not have gone as smoothly as it did if it were not for the help of Carrie, Jim and the beach reunion staff. My guest are still raving about how beautiful everything was. I was told "Hands down this was the best wedding I've ever been to" Thank you beach reunion for making my wedding week a week to remember. We will definitely be staying again. The pictures posted on their website are exactly what you get when you book your stay! Very accommodating! Beautiful place!!!!!
All I can say is, WOW!! The house was immaculate, there were plenty of rooms for all the guests, the pool and deck were clean and welcoming. The rooms all had clean, comfortable beds and bathrooms with plenty of towels. Two separate sets of washer/dryers, stocked kitchen, outside fridge for easy access to beer/wine, outdoor music system. I cannot say enough about this house. Not only that, but the management was top notch! They were very accommodating when I told them that my moth-in-law was in hospital while she was down there on vacation- just amazing people to deal with; a real pleasure.
We had an incredible stay in their Calypso property! We brought 28 college students down from our church and they were super accommodating to all of our needs. The house was clean and well stocked. At one point during the week the hot tub quit working and they had someone there fixing it within the hour of me reporting it. Incredible customer service! We will definitely be using Beach Reunion again in the future!
We rented the Calypso for my sons wedding and we were not disappointed!! Everyone was so nice and went out of their way to make everything just wonderful and so special. The concierge, Carrie went above and beyond and even the owner stopped by to say congratulations to my son and his wife!! I will definitely be back!!!
We rented Venetian Palace for a wedding and the bridal party stayed all weekend. We had enough room for 8 couples and then some, with so much space no one felt crowded. And we had the best time!! The wedding reception was so much fun and everyone complimented us on what a cool idea it was to just have a party like that in such a big, beautiful house. I couldn't have done it without Laura, who secured our rental and patiently answered my questions for the 10 months before, or Carrie, the concierge, who was so sweet and met with us a few months before and helped us even on the day of the wedding. She went above and beyond and I can't imagine this experience without her. Beach Reunion is the BEST and helped make our weekend and wedding perfect!!
I rented the Sea Horse property in Destin with a group of friends from college for a week in early March. The house was very nice and was located in a somewhat upscale gated community with access to a private beach approx. 100 feet away. Our only complaint was that the neighborhood security guards were relatively strict about noise after 10pm so we were asked to keep it down on a couple occasions. Overall we had a great experience and I would definitely recommend it to other spring breakers.
Great vacation! Just returned from an awesome weeks stay at Peace of Paradise. The beach was literally right outside the back door and minutes from great restaurants! The most wonderful part of the trip was the concierge, Carrie. She absolutely did everything to make our stay as perfect as possible. She gave us detailed restaurant ideas and reviews and was just a pleasure in every aspect! I would highly recommend Beach Reunion to find the best vacation home for you and your family!
Stayed at Beach Reunion Aegean home in May 2014. Extended family of 18 people. GREAT HOUSE!! We booked it for 2015 before we left. Pool deck is huge, outdoor kitchen with extra fridges and ice maker. Inside kitchen equipped nicely with two fridges, two dishwashers, two ovens, etc. Bedrooms and bathrooms are very large, and there's lots of bunk spaces for the kids. This house has one bedroom on the main level, which is a requirement for us, with a 90 year old who cant do the stairs to the bedrooms. There's also a bathroom with outside access to the pool area. Cant beat the location, off scenic gulf blvd, in a low density area, and just a short drive to multiple grocery stores, shopping and dining. Easy 2 block walk to gate to beach. Beach Reunion folks are awesome, great customer service, eager to please and help out in any way. They'll be seeing us for years to come!