I went in. Ordered a shake. The girl makes the shake, pours out in the cup, and puts the lid on. She then proceeds to pour an additional 1/2 cup of the shaker mix left, on the already covered cup. She puts it on the counter in front of me. A huge lump of shake on top of the lid, and ice cream already dropping all over the place. “Can I get you anything else?” she says?
“You can clean up this mess you made.” I replied, pointing at the dripping mess she had put on the counter.
“No. There are napkins over there. Is there anything else I can get you?”
Really?!? I’m truly in awe of your complete lack of customer service.
F Baskin Robbins and it’s teenage leadership scheme to save money and not have to provide pay and benefits to a even slightly mature leader.
Your customer service is non existent.
My favorite ice cream place. I always get the Strawberry Cheesecake, nuts and vanilla combination. Soooo yummy!
Great customer service and seating area was clean. Was really glad they still have Love Potion #31 flavor in stock! Usually it's gone before Valentine's. 😊❤
Great customer service. Great price. Great product. Very pleased & happy.
Now I gotta go exercise. 😅
The ice cream was gooooooooood. Staff was nice but slow.
Good service. Many different options on ice creams.
Always come here when I've accomplished something. Victory tastes sweet.
Very good ice cream, great service. It was quite busy but everyone got their order quickly and the girls were polite and friendly
Great place! Friendly and upbeat employees. Our kids always enjoy grabbing a treat here.
31 flavors! That's right selection for almost any tastes! The staff are great too! I love the cappachino blasts! Yum!
It was super busy, but the staff was still beyond friendly and quick to serve...will come back for sure
Love it here! Staff is so friendly!
Great ice cream and how can you go wrong with a clown cone!? Love coming to Baskin Robbins for 39 years and getting my clown cone!
Today I was at Baskin Robbins and I had the worst experience today with a girl Maddy (blonde hair and in a bun)was very rude not just to me but several others she was not smiling at all and giving people an attitude and she said she's having a bad day like I don't like this ice cream and ohh that tastes bad and one day once I got home I found a peice of metal in my chocolate peanut butter ice cream that didn't even have peanut butter in it so I call them about the peanut butter and they had to see it themselves so I went down there and all they did was put a scoop of peanut butter on this ice cream that was melted from the horrible heat in that place and I tell them about the melted ice cream and they said who cares and I demand them to fix it so they fix it horribly and if they don't fix their employees attitudes soon I'm never comeing back there and telling everyone I know not to either so I'd suggest fixing your attitudes workers so people that see this review I wouldn't go if I were you because their service is very very bad oh ya one day their tables had crusty ice cream all over it so there's another reason why you guys shouldn't go either and be very careful when you go to that location you'll never know what will be there BUT MAINLY WATCH OUT FOR MADDY PLEASE.
great people. clean. always smiling. great place to go for family outing.