I purchased a used pickup from B&B in December 2017. At the time of purchase, the dealer agreed to transfer an existing extended warranty and to mail all maintenance records. (They had serviced the vehicle for years before buying it from the previous owner.) I had to follow up with 2 phone calls to get this resolved. After leaving an initial review, the owner contacted me to assure me that he would follow through with what was agreed upon in the initial deal. Based on his word and the other reviews I've seen here, I believe that B&B can be trusted to do their customers right.
Great price and selection plus a friendly staff makes for a great car buying experience!
We purchased a 2017 Ford Explorer from B&B yesterday. We could not have been more pleased with the customer service. There was no back and forth with the price, they gave you the best upfront compared to any car dealer in the CSRA. We dealt with Billy and he was awesome, but each and everyone of the staff we came in contact with that day were extremely nice and helpful. I happened to be in conversation about my mothers vehicle seat being damaged and not knowing who to take it to to get fixed. Not only did they give me a recommendation, they offered to take the seat to the place to get fixed. They are not just trying to sell a vehicle, they are building friendships. They are the leader in return customers for a reason. If your in the market for a vehicle give B&B Ford a chance to get you in a vehicle. I said I would never own a Ford. I guess the moral to the story is never say never!
I just got a new Ford Explorer and I love it! Awesome customer service! Billy sold me the car and he has even ordered me floor mats and set up an appointment to get my windows tented and he got all my insurance switch over also! I highly recommend B&B!
I have always heard good things about B&B, but my experience wasn't that great. I felt they were quite pushy. And it seemed more like they were trying to just throw a car at me so they could get a load off their inventory, rather than see that I was also happy with the sale. I purchased somewhere else.
Great team over here. They go above and beyond for their customers. No pressure to buy on the spot. Top notch internet salesman and finance team.
Guys that work in the maintenance are always helpful, I go in to get oil change and tire rotation, my wait is never long at all
In late April of 2017 my wife and I started looking for a new car, we went
to a few places and wound up at B&B Ford,the best place to buy a car,
our salesman, Billy Baldwin was very patient with us, finally on June 14th
we bought a new Ford focus, and we couldn't be happier, B&B Ford is the
place to go, Thanks Guys! George & Dianne Colmorgan.
They had my vehicle for 14 days. I had to continually call to try and get a status update on the repairs. Always got a different story as to what was going on. I could go on about my experience with this place But, I'll stop and just say "very dissatisfied"..
**UPDATE: The owner of B&B contacted me regarding this situation, He was very apologetic and explained to me the facts. Even offered to do something to satisfy the errors that were made. That speaks volume to me. "Thank you sir"!! Will give​ him my business if the need arises.
P.S. My Merc is running great!
JB
Overall great. Didn't get the car that I was looking for but came out with a beautiful vehicle with an amazing, affordable price. Scared one of the salesmen while driving since I wasn't use to it but very friendly folks. The businessman was persistent that sales occurred behind closed doors so that the information remained confidential. Very appreciative of
Such an amazing experience! I couldn't be more thankful for all of the dedication from this truly remarkable staff to help me find something I absolutely loved. This was the first time I've purchased a car in 7 years and going into I had some nerves, but they made the process easy and stress free which definitely put me at ease. Thank you Billy and Andrew (and everyone else) for going above and beyond for me. I appreciate you all more than you know!!