About
Location :
Added by Jopie, at 03 November 2016
Opening Hours
- Monday 8:30 AM – 7:00 PM
- Tuesday 8:30 AM – 7:00 PM
- Wednesday 8:30 AM – 7:00 PM
- Thursday 8:30 AM – 7:00 PM
- Friday 8:30 AM – 7:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
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12 Reviews
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17 December 2017
I live in Ohio and work in southern Kentucky. Saying that only to say I drive a lot! So when I started looking for another car I used every available resource I had online seeing as how I don't have alot of time to go to a dealership. I knew exactly what price range I wanted and the type of car I wanted but couldn't find anything in Ohio or Kentucky. I used CarGurus and expanded my search to 100miles. Didn't want to drive that far but had no choice because I needed a new car. Started scrolling down the page that was presented to me and still didn't find anything Until the bottom. There it was. Big Stone Gap, VA???? Where the heck is that?!?! Still I called and ended up talking to Tristan He was extremely plesent and although he was new found the answers I needed quickly and always returned my calls. Between him and James I knew I was in good hands But still didn't want to drive 2hrs for a long shot. So I filled out my credit app online, hooked me up with the bank I wanted, gave me the car for what I found it for on CarGurus, which I guess was wrong (in my favor), had two nice gentleman drive the car to me. (2hrs away) and then James sat with me on the phone while I filled out, read, and signed all the forms. I wrote all of this to simply say If they were willing to go through all those hoops for less than $10,000 on a car, then they have to be a great group of people who truly want to help the CUSTOMER and NOT just get paid. Happy with my purchase and would buy from them again. Thanks James and Tristan!
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13 December 2017
On 12-06-17 I had inquired about a car I had seen advertised by Auto World and made it clear I was looking to trade. I was contacted by J. Taylor, Internet Manager for Auto World and ask to bring my 1969 Road Runner A12 Clone up to Bristol where they were set up in a parking lot having Tent sale in the Bristol area. The Internet Manager of Auto Wold stated he had watched the video of my car posted on YouTube and was very interested in having his Store manager see my car! He sounded eager to have me come up and felt certain they would be able to work up a trade deal on the type car I had expressed interest in. Once there, after a bit of discussion back and forth, salesman, M Crane, J.Taylor and me were in the process of completing a deal which consisted of my car and $3,900 trade to a 2013 SRT Purple Challenger when the store manager walked up and ask me put the deal on hold and give him until the next morning because he believed he could get a better price for my car from another buyer interested in my car! Of course I agreed. Who wouldn't be willing to wait over night if they might be able to save some money and get a better deal. I was assured I would receive a call by 9:00 AM next morning and the Manager would know for sure. He even said I wouldn't have to even make another trip back up, they would bring the car to me and pick my car up and complete the transaction. Sounded great! Next morning, 9:00 AM, no call. I attempted calling them back multiple times, no answer. Finally called from my wife's cell phone at which time the salesman picked right up. To make a long story short, the Store Manager had lied to my face, never intended to call me back and had just told me that to stop the deal he had already given his sales persons permission to make with me! He simply changed his mind for who knows what reason. Perhaps he got a better offer on the car I was trading for while we were working on the deal that he, the MAnager had already approved! One can only guess, but I can tell you this, I didn't feel like I had been treated like FAMILY, as they had said they treat all their customers in the email they sent to get me to drive 40 minutes to go deal with them. If that's how they treat family, I'd prefer to be a stranger to Auto World located in Big Stone Gap VA. from now on. Even the Salesperson who I finally spoke with on the phone, once I let him know I was aware that I had been flat out lied to, agreed I had every right to be upset. If you can't take the store Manager's word on anything, that's certainly not a place I would ever want to or recommend anyone else to do business with! A liar doesn't deserve the one star I gave them. Call me generous!!!!!!!
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09 November 2017
Wow!!!! Amazing experience with this group at Auto World. Will and Rango are who I had the privilege of working with, and it was awesome. Great atmosphere, great attitudes, BIG personalities, and beyond amazing service. I can not express how grateful I am of all the time and effort they put into getting me matched to the perfect car, at the perfect price. You guys are the bomb. I suggest anyone looking for a great group to work with, and that will actually take the time to assist you with your car purchase, go see the guys at Auto World of Big Stone Gap. They will hook you up!
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09 November 2017
This place isn't worried about you being happy it's worried about your money and if you've got alot of it. The finance guy here is smart elic and some new guy from Texas must not care about kids because he was cursing left and right in front of my 2 yr old. I would not recommend this place to anybody.
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14 October 2017
Have a nice kids waiting area and fast service
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02 September 2017
I went to trade in my vehicle in hopes of purchasing a new one . They were attempting to make me pay more then the vehicle price financing department was not very helpful nor nice to me, saying "we have nothing here you can afford." I will take my business up the road !
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28 August 2017
Excellent customer servicel!! James Taylor is wonderful to work with. Very nice selection of vehicles, everyone is very professional.
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13 June 2017
I purchased a Grand Cherokee EcoDiesel long distance. They delivered it right to my house!! I can't say enough about their service and communication. James Taylor didn't skip a beat throughout the buying process. I had a couple of maintenance items scheduled after delivery and James was quick to send a check!! James was very straight forward and easy to deal with. Thank you for EVERYTHING :) One of the best purchasing experiences I've had
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02 February 2017
James Taylor was an absolute pleasure to work with. We bought our 2016 Jeep Cherokee trailhawk pretty much sight unseen over the internet with no surprises whatsoever. Mr Taylor took care of everything from financing, licensing to delivery to our door with zero issues. We do not buy vehicles very often, so to work with someone who took my family's best interest at heart was very refreshing. If we decide to buy another vehicle anytime soon I will be calling James. In short, I highly recommend Big Stone Gap Autoworld, specifically James Taylor, for purchasing a vehicle.
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30 December 2016
James Taylor is awesome, he worked really hard on getting me exactly what i wanted. All the staff are friendly and great to work with. My next vehicle will def. come from there as well, just hope that's a long time down the road. Thank You guys for all your hard work.
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20 December 2016
James Taylor was awesome and worked so well with us to get the vehicle the way we wanted it I would recommend him to everyone.
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10 November 2016
Everyone was very friendly here! I never had issues getting in touch anyone and never had any problems going to them about any questions/concerns. Brian was so helpful and took great care of me! I definitely recommend doing business with them!
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