About
Location :
Added by Jopie, at 12 July 2016
Opening Hours
- Monday 8:30 AM – 5:30 PM
- Tuesday 8:30 AM – 5:30 PM
- Wednesday 8:30 AM – 5:30 PM
- Thursday 8:30 AM – 5:30 PM
- Friday 8:30 AM – 5:30 PM
- Saturday Closed
- Sunday Closed
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13 Reviews
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05 December 2017
They repaired my wife's Nissan Murano after a fender bender. Entire experience could not have been better. A+++
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02 December 2017
Was treated with respect and given options for the repair to my car. Repairs done quickly and at a great price. Excellent service all around.
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04 October 2017
They fixed my car in the quoted time with no hassle. Car looks good as new after a minor fender bender.
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29 August 2017
Auto Crafters did a great job repairing some damage we sustained to our Chevy Suburban in an accident. I highly recommend these guys.
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06 August 2017
Been here 3 times sadly, each time it was to fix a damaged car. Excellent staff always been helpful and patient. Definitely recommend these guys for auto body repairs.
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28 June 2017
Not sure how their actual work is, but getting an estimate is a deal killer. I'm supposed to drive around with a damaged vehicle while I wait a week for them to give me a 15 minutes estimate with no clue when they will actually schedule the work? Not going to happen.
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18 May 2017
Went to several places in town to get quotes. All of them were 15 minutes or less. The secretary here, however, was rude and said I had to make an appointment, and it was 2 weeks out to get a 15 minute quote? Very bad customer service. That's too bad they are turning away customers.
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22 February 2017
Setting an appointment was a disaster. I dropped off my car on the day I had scheduled an appointment and picked up a rental car nearby. The next day I was called and told I had to come and get my car because I didn't have an appointment scheduled. I returned to the Auto Crafters. After debating with the secretary that I did have an appointment, I asked her to open the appointment book to today and sure enough, my name was right in the book. She didn't apologize but said, "Well, I didn't see it and we don't have time to do your car right now". Because the insurance wouldn't pay for the rental while the car was just sitting and waiting to be worked on, I had to go through the hassle of returning the rental and getting my car back. It was a definite pain in the neck. I feel I should have been compensated especially since I had an appointment and it was there error.
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24 October 2016
I had a brand new 2017 car and on the 8th day it got hit on the drivers side. I took the car to Auto Crafters and they were very helpful with advice on the claims and how they take care of it and were very kind and understanding on my need to get the car repaired as quick as possible.
The work was great, the people are very professional and the car is like brand new. The best part was they did it in the time they told me. No delays, and no problems a long the way.
I hope to never need another car fixed but if I do I will be going to Auto Crafters, they are the best.report this review -
12 October 2016
(Update - they made it happen in the time frame they said it would., not the happiest about it but they did it.) Hoping I can change this when they finish but so far I have been very unimpressed. Rear bumper was damaged by Auto Crafters Towing when vehicle was lifted onto the tow truck after an accident but I had it taken to another shop for the accident repair, honestly didn't know the tow company had a repair shop also, my bad. When we called at first they denied fault and were rude and dismissive. After I sent pictures, they said I would need to bring it in so they could look at it. I tried to get them to pull the bumper and take care of it while it was at the other shop to be less disruptive and avoid extra rental car fees (to them) but they wanted to wait. After looking at it the owner seemed a bit skeptical (no fault there, its part of doing business in his line of work) but agreed to take care of it, set up a time for three weeks out (today) and said it would be done that day so there would be no need for a rental. Now that they have my vehicle, they are not so sure it will be done today. Every time I talk with them it seems like a burden, they are in such a rush to get off the phone. I don't have my vehicle back yet but not a happy camper so far.
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04 October 2016
Went in to get a quote and was told I need to schedule an appointment. They were scheduling quotes out by almost 3 weeks. For a bid that takes maybe 5 minutes?? Interesting. Definitely won't be taking anything there if they're too busy to do a quote. I wonder how long it takes to get something fixed??
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20 August 2016
The entire staff is very professional, they gave me a warm and friendly greeting. The manager went the the whole process with and ensured me all would be done it the time frame they gave. My van was ready a day early! I will recommend this shop to all who ask for a place to fix their cars.
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19 July 2016
You know when a business cares about their business. As an online brand marketer I help businesses focus on what they stand for and mirror that online.. with that said I pay attention to more than most.
The office is nice, clean & welcoming. The staff are HAPPY! I was actually quite impressed with how they handled my case and others that I overheard.
If I were to be honest I would have never chosen this business by looking them up online. The website is old and not really a trust enhancing experience. I tend to shy away from establishments with poor converting sites because it usually reflects how they invest in and handle their business Glad I was wrong!
The insurance company gave me them as an option and said they had a good reputation and now I see why.
Thank you for your timely work and honesty, which is generally absent in the automotive industry.report this review
