Absolutely terrible. Dropped chainsaw off. Went to pick up chainsaw after a month, they had misplaced it. Called a couple times, finally talked to the service guy. He found the chainsaw. Showed up a month later. They misplaced the chainsaw. I called a few times again over the next few months, never able to talk to the service guy. Show up again! and they can't find it. Finally, I call today and ask for the manager. He then informs me that they had scrapped the saw nearly a year ago, since I had not picked it up!! He was unapologetic, and told me that the saw wasn't worth anything anyways.
Has a good selection. Will to talk you through a project.
Wide selection but expensive
It took 5 visits and my toilet still isn't working properly. They charged me for every visit. I ended up with an invoice for $1000 and a barely working toilet.
I have used Arnold Brothers plumbing services for almost 10 years now. Never again. This last project took months longer than expected, communication was terrible and i received an astronomically high bill in the end.
I wish I could fully explain how badly these guys suck without writing a novel. To make a long story short, I needed someone to do a dye test in order to sell my house. My realtor set this up, so I wasn't able to make the choice myself.
They did the test (got dye all over the gutters, walkways, my kid's toys, etc.. not to mention they tore up my yard around a man hole cover) then told me I failed for two gutters tied into the sewage system. I asked them if they could fix it, they said they'd rather not. They told me how to fix it. I did. They said they'd be back out to check and make sure what I fixed was correct (at no extra charge).
A few days later, they finally returned my calls and told me it would be $50 to come back out in a week (mind you the buyers close in a week). They claimed they don't charge enough for the dye test anyways, so they weren't too worried about it. I told them that wasn't my fault if they're not charging enough. If it's that big of a hassle, I'm not sure why they even do it.
Update- Arnold & Sons were upset that I wasn't satisfied with their work and refused to come back out and finish the dye test. It went as far as the owner screamed at me on the phone to go somewhere else.
These guys are COMPLETELY UNPROFESSIONAL.