About
Location :
Added by Jopie, at 03 September 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
Gallery
Add missing information
12 Reviews
-
21 November 2017
Everyone was very helpful, cordial and patient. Always a pleasant experience
response / report this review -
01 November 2017
I brought in my year old laptop that randomly shut off and wouldn’t turn back on. I have never experienced such horrible customer service. I was told it’d be 48 hours just to diagnose the issue and a loaner computer wasn’t an option. I explained I’m a full time student and asked to expedite the process and the “manager” told me to go to a library. He spoke very condescendingly to me the entire time and told me other people have deadlines too. Did other people just buy their laptop a year ago and have it shut off due to something that’s clearly apples fault since it wasn’t dropped or spilt or damaged in any wayalso was told if I’d paid $500 a year for some business program I’d get top priority at Genius Bar and then a loaner would be an option! Absolutely ridiculousI will not be buying Apple products anymore if this is how their customers are treated
response / report this review -
18 October 2017
The staff was so friendly and helpful. Noah was our technician and he went above and beyond to help us. We will do all our business at this store.
response / report this review -
15 October 2017
Andrew along with the store manger Lue were both went out of their way in order to help me out my experience at this apple store was behind great! I am active duty military, and I brought an apple watch while i was overseas in Dubai a series 3 with gps only. However when i got back to the states i saw that the series 3 with gps and cellar were available so not knowing that if i brought a watch or an apple product from another country that it had to be returned to that country i thought that i was out of luck trying to return the series 3 with gps for the series 3 with LTE. However the store manger lue and Andrew worked hard to figure out a way to help me get the series 3 with LTE making my day. These two were extremely helpful and went far out of their way to help me and i greatly appreciate it. Apple should be proud!
response / report this review -
09 October 2017
Today on October 8th 2017, this awesome woman name Joanna from the Sagemore Apple Store help me with my problems on my iPhone. She was very helpful, friendly And it was the best service I ever experience at the Apple Store. She's very knowledgeable and helpful and I would recommend seeing her for any service on your phone or laptop.
response / report this review -
01 August 2017
Technician was extremely rude. My battery on my phone had expanded to the point that it cracked my screen. The technician basically called me a liar and said nothing was wrong with the battery and that I had just damaged my phone on my own. That is not what happened. In fact, I had purchased a new phone just a few weeks prior to the screen cracking. The screen was popping up off the face of the phone at that point and the retailer did want it as a trade in and instead recommended that I take it for repair as it should be covered. In the meantime, the screen eventually cracked due to the expansion before I could get to the store. Now these idiots want to blame me and not take responsibility for this issue. Had I known a few weeks ago just how poor the Apple customer service was going to be, I would have purchased the LG instead. This Store has completely turned me off on Apple and their iPhones.
response / report this review -
18 June 2017
I've been told time and time again to always make an appointment with apple ahead of time due to the long waits. I made mine at 1:45. I showed up on time, checked in and was told someone would be with me shortly. An HOUR later no one had even acknowledged my presence. I reached out to one of the workers who then passed me onto another worker. I was then told that since no one approached me during the entire hour I was there my appointment was cancelled. I was told I would be next when I should have been first an HOUR AGO!! The first man that helped me ran the diagnostics on my phone then left and another man came to help and did the exact same thing which shows there's absolutely no communication between coworkers. But wait it gets better. They took my phone and told me to come back in an hour. When I returned my phone wasn't ready so I waited a few minutes before checking in again. It showed that my phone was now ready for pick up and I was told someone would be with me shortly. HALF AN HOUR LATER I had to find a worker and tell them that once again I've been waiting for help and no one even paid me any mind. Not once did anyone apologize for the inconvenience. I then witnessed the worker that originally helped me watch me walk in for help, he went into the back changed his clothes then LEFT THE STORE COMPLETELY IGNORING ME. This had to have been to worst service I've ever received in my entire 20 years of life. I wouldn't even give this place one star.
response / report this review -
23 May 2017
Today I went in with a few month old phone were my apple headphones that had accompanied the new phone broke inside my headphone jack. Despite the fact the company had recently provided me with this defective product the employee who helped me said the best he could do is completely replace it for $250+. Every time I have ever gone in here with an iPhone issue, no matter what the problem or how new/old my phone is the only solution they have is a full replace for a couple hundred dollars. Waste of time going in here, I don't know how these people get away with the front of being tech support, they're just there to sell, sell, sell.
response / report this review -
22 May 2017
nice enough people but in today's world of technology unfortunately some semblance of knowing how to do your job correctly needs to be present as well. My IT guy convinced me to switch my business over from Windows based PCs to Apple MacBook Pros after my not very old PC crashed. Long story short, no one at the Apple store knew how to properly submit my business order. I was told it would take 'an hour at the longest'. After 3 hours I gave up and went back to my own office. At 4:30 I finally called Apple Business directly and found out that the Sagemore store had put through my order as 'online' and not pick up in store. Apparently no one knows or cares how to fix this. If you own a business or have a job you probably know how crucial a functioning computer is to have EVERY DAY. I specifically chose a computer they had IN STOCK so that this would NOT happen. **as a follow-up I was able to get my computer the next day, and the employees are super nice, but I feel like there should be a better system in place to have transactions run more smoothly, especially on the business end.
response / report this review -
27 February 2017
It's not like anyone from Apple will ever read this or care.. but here's my experience with this store, and Apple.. I called about my iphone to the support call center and explained the issue of my phone screen lcd being cracked (after being in a case and falling less than a foot onto carpet). I explained that my phone was opened previously to my knowledge to do repairs, but was in working condition. The phone was simply dropped from less than a foot and the inner lcd was cracked (phones condition was perfect). The Apple support specialist stated that this shouldn't be a problem and made an appointment to visit the store. I brought my phone to the store and explained the same situation to the representative and he agreed that this shouldn't be a problem either. I waited over 2 long hours for my phone to be "repaired" to be told in a nasty attitude that they can't do anything with my phone since it was "modified" because the phone was opened. I told this individual that 2 other reps told me otherwise and she simply said "well they were wrong, I don't know why they said that." Not only did Apple waste most of my Saturday, but the phone's lcd screen was in even worse condition when it was returned to me then it was when I originally dropped it off. What a great way to show customer service when there's many more competitors in the market today.
response / report this review -
19 February 2017
Wonderfully informative! Staff are warm, courteous and very knowledgeable. Lights go on with wonder and delight.
response / report this review -
10 September 2016
I love my IPhone 6 Plus. However when something is wrong with the phone, you go the computer to get help, you cannot get someone. All I want to do is make an appointment to go to the store and have someone sit down with me and tell me what is wrong with my phone. Other than that, I like the IPhone. In fact, I may purchase the new IPhone 7 for my husband. To rate Apple for service I give them a 2. I do realize that the Apple people are very busy help others however, you have people on hold for such a long time. Our time is very important as well.
response / report this review
