Name: Apple Eastview
Address: 7979 Pittsford Victor Rd, Victor, NY 14564, USA, US
Telephone: +1 585-421-6070

Apple Eastview is an electronics store, located at 7979 Pittsford Victor Rd, Victor, NY 14564, USA. They can be contacted via phone at +1 585-421-6070, visit their website www.apple.com for more detailed information.

Location :

7979 Pittsford Victor Rd, Victor, NY 14564, USA

Contacts :

Added by Jopie, at 29 December 2016

Monday 10:00 AM – 9:30 PM
Tuesday 10:00 AM – 9:30 PM
Wednesday 10:00 AM – 9:30 PM
Thursday 10:00 AM – 9:30 PM
Friday 10:00 AM – 9:30 PM
Saturday 10:00 AM – 9:30 PM
Sunday 11:00 AM – 6:00 PM

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Frank Commesso

18 November 2017

I want to thank the staff for their help with my iPhone issue, especially Miranda for her professionalism and special attention she gave me. I am 74, and not as Hi-Tech as her others customers. She took the time to explain what and why she was going to do to resolve my issues. Thanks
Chris Linkner

02 November 2017

Apparently a 5 year old laptop is vintage to them so they can't do anything. I have a 10 year old HP which has given me no issues ever. They pretty much just want you to buy a new computer. So I did but not a Mac lol
Jane MacBride

02 October 2017

Amazed as how busy the place was and how staff can multitask..my issues were taken care of so I am happy
Tena Manliguis

30 September 2017

If I could rate them a zero I would. I just left the Apple Store after standing around for 15 minutes with no one coming over to help me, two of the workers overlooked me and helped people to the right and left of me and after they were finished walked away to seek out someone else. I'm currently on my way to Best Buy with the $2,500 I was going to spend at the Apple Store and I will surely not be buying a Macbook now, I am considering pulling Pretty Woman and walking back into the Apple store with my freshly purchased computer.
Barb Newcomb

21 September 2017

Great. My ipad would charge. I tried 3 different cords and none of them worked. Used apple cord at the store and started charging
Philip Biehls

06 September 2017

Very good good and service for a reasonable price. Atmosphere also very very nice.
Kristyn DIFRANCESCA

17 August 2017

I wanna truly thank the Victor Apple Store. For great customer care! I shattered my iPhone 7 plus Sunday morning. And made an appointment on the Apple website to have my screen repaired at 445pm that evening. My mom and I made the hike up to Victor from Greece (45+ min drive) and were turned away because they were so busy and would not be able to finish it by close (the associate was very sincere about it) they told me they would hold my screen for 7 days to come back and they would repair it. So I had a shattered non workable phone for the rest of the night (it's my life - alarm clock, contact device, gps etc and how my job gets in contact with me) so myself, boyfriend, and his mom went back the following evening (Monday night - another 45 min drive back) and spoke with an associate in regards to my story - asked him for any sort of discount for being turned away the night before. He went and got his manager - told him the whole story - Me and my boyfriend were then met with the manager Brandon he explained and apologized for the inconvience that I should of never been turned away the night before during my set appointment. He apologized over and over and stated that for the inconvenience of coming back TWICE from Greece. That they were covering my service and repair. I was absolutely stunned. Brandon was amazing and had a wonderful attitude towards the situation and great customer service (I'm a manager for a tanning salon - I know how customer service is) and he had amazing customer care!!!

Thank you Brandon from the Victor Apple Store! You have made this Apple user very satisfied !! GREAT CUSTOMER CARE!!!
Felipe Barros

21 May 2017

I was very well received here. I had an issue with my phone, which was resolved in less than 20min. They observed the failure and set up a schedule to me get another brand new one without no further questions and problems.
David Ozug

16 May 2017

Fantastic service at the genius bar! Top notch customer service!
Jeffrey Suhr

24 April 2017

Excellent customer care! I had a problem with my new apple watch band causing an allergic reaction. They gave me a different band of the same price for free! Now I can wear my watch without any discomfort and I am very thankful.
Joshua Loewenguth

07 April 2017

I just want to offer my sincerest thank you for the help that this Victor NY location provided. They went above and beyond what was expected of them.

My iPhone 6 was unable to power on. It seeming wanted to as the screen would show the charging battery icon, power on briefly, then shut down. They explained that in this state they could not run diagnostics and that a battery replacement might help. I took the chance of an $80 battery replacement with the understanding that if it didn't work I could buy a replacement iPhone 6 for $299 (or the iPhone 7 at cost obviously). When I returned to the store 1.5 hours later the gentleman explained that they replaced the battery and it didn't help but "what we would like to do, because your phone is in such exceptional condition, is offer you the replacement phone at no additional charge." I had no insurance on my device and still $80 for a relacement iPhone 6! My phone was almost 3 years old. I'm not sure if they gave me a refurbished phone but it doesn't matter. I was just so grateful that after spending $80 I didn't have to shell out another $300.

Thank you Victor Store, thank you Apple. This is the reason I made the switch to Apple products in 2009 and never looked back.

EXCEPTIONAL!

Looking forward to my next new 10th anniversary iPhone when is released!!
Chris Bernhard

05 January 2017

This was a very interesting experience. It's impossible to reach anyone from the store by calling. They won't answer the phone. I tired several times. I was able to schedule an appointment at the store by calling the Apple support 800 number. Yes, an appointment. You can't just walk in like other stores.
The 1st thing you notice is there are about twice as many employees as customers. Everyone is polite but doesn't want to be bothered. About 20 plus employees in the store, maybe 10 customers standing around waiting for help. Every customer seemed to be very unhappy. I believe mostly from being ignored. It was entertaining to even watch a young man Apple rep Facebook on a store PC and tell a customer to go to back of the store without even lifting up his head and looking at her. After 70min of mine time being wasted, I decided to leave. I purchased a Samsung tablet for my son at Best Buy. It was 1/2 the price and was in and out of the store in 5 minutes.