Animal Urgent Care Center

Location :

• Anynomous

  20 October 2017

  I don’t see greedy people. I see a business that was burned too many times by pet owners who couldn’t pay their bill.
  
  My 11 year old dog was clearly in pain. We waited in the waiting room for some time, but my girl was walking and breathing just fine. There were at least two other animals ahead of us, and it reminded me of the “human” ER waiting room - a long wait - so I would say that the waiting part is typical. We were taken back to the room and a very nice young man took our information. I had no idea why my girl was in pain so I gave the staff a long list of symptoms. Dr. Schondrick was able to figure out what was wrong. She needed meds, blood work, and an X-ray. The bill was over $900. I didn’t have quite that much so I asked if we could just do the bare minimum and I could take her to her regular vet for the non-emergency items after I got paid in a few days. They explained that the X-rays could wait but the blood work probably should be done for a baseline. The total was just over $500. I agreed to this and signed paperwork agreeing to pay and signed another paper refusing the X-ray. They let me know that they would send her regular vet all her info from this visit. They were very nice and very professional.
  
  Two days later someone from the office called to check on my girl. I explained that she hadn’t been eating. They were concerned and made suggestions we could try to get her to eat. Only it didn’t work :(
  
  The night after the phone call, my girl paced all night and was acting very nervous. She ended up having a stroke the next morning. We called AUC ahead of time, and they said they would get ready for her. We rushed her back to AUC because they already knew her history. Dr. Schondrick put her down. The bill was $300. She had very good bedside manner. The staff was exceptionally understanding and compassionate. We were allowed to have a moment alone with her. They understand that these are our family members. They also have a business to run and families to feed themselves. If I were a vet, I would charge the same amount that she’s charging. Hopefully, the staff makes good money, too. They do a great job and I would return if needed.

• Anynomous

  30 August 2017

  Animal Urgent Care is open:
  Weekdays 8am to 12am (midnight )
  Weekends 12pm (noon) to 12am (midnight)
  The doctors and staff ask that you please call before arriving by with your emergency. Thank you AUC Staff

• Anynomous

  04 July 2017

  I would have put zero stars but it wouldn't let me this is the worst place to take your pets to they make you sit in the waiting room for a half or more before even seeing even though you are the only person in the room they only care about how much money they can make off you we had taken in our cat that was sick and not acting right they took him back and felt around on his belly and then guessed what was wrong with him now mind you they did not do any x-rays or any testing to see what was making him sick they said he bladder was blocked and needed surgery and to give them 3000 for the surgery to be done and said to us they don't know if it would help him or not and still mind you that they didn't do any type of testing or x-rays or even blood work they just guessed what was wrong with him i told them i didn't have that kind of money so they put him down without letting me leave take him somewhere else for care. They are very heartless mean and very rude people if you want your pets to live do not take them here

• Anynomous

  08 June 2017

  Our Corgi decided that climbing on to a night stand to get in chocolate M&Ms was a good idea. I caught him in the act but not before he had two pounds. I called AKC Poison Hotline. They recommended get to emergency vet clinic ASAP. This was the closest to us. I called as I was driving there. The receptionist asked if we were aware of the fees. We were not. She told us the fees and payment upon arrival or before treatment finished.
  
  I was nervous and very worried. I felt they were slow but then I was on edge and my husband reminded that everything takes time. Yes, he was with me. Time moves slow when you are worried about your loved one, pet or human. They gave medicine to settle him down within 20 minutes of arriving. They took him to back to establish blood base line.
  
  Everything was explained. All tests printed out, explained and everything documented. We received a copy. Plus they faxed a copy to our vet.
  
  Our Corgi ate a lethal dose. The staff and vet we're very nice and matter of fact. He had tachycardia, high blood pressure and very high glucose. After initial treatments, we opted to finish treatment at home. We were advised that if he made it past 3 am would more than likely pull through. I was explained how to give treatments, how much, etc.
  
  We heard another pet owner come in with a very injured pet. It was intense, the owner was very agitated, shouted, and very rude. He was not treated unkindly just what had to be done. People need to understand the emotions they have in such a delicate matter. Also, that healthcare for your pet is not free.
  
  It cost us less than we thought it would but it cost big bucks. Our Corgi made it through the night.
  
  I am grateful and very glad that Animal Urgent Care was there for our beloved Stutz. We had no options locally.

• Anynomous

  01 June 2017

  Brought my very sick dog here. He couldn't even lift his head. After 40 minutes the vet finally walks in. My dog who has never been vicious with anyone let's out a little growl but couldn't lift his head. The vet said "oh he might need a muzzle". Checks out geno. Leaves the room and says we need to come up with a treatment plan. The kid comes back in and asks us to sign a paper agreeing to pay for $945 before they treat my dog. I said "I don't care the price just treat my dog!!" They wouldn't until I signed. I signed the paper. They finally take him back to their room and I asked if I could come with, they said no. After the first trip back... my dog didn't wanna go back again. He had to make two more trips to the room that I couldn't go to. Then after they treated him, the girl walks out and asks if she has to clean this muzzle. So I know they muzzled my dog and held him down where they could have simply let me come back and made him feel more comfortable. I would never go back. Geno is healthy today but they were horrible.

• Anynomous

  16 May 2017

  Worlds worst experience!! I wouldn't recommend taking any of your pets to this place. The vet is so rude and has no heart. Never in my life have I ever dealt with a vet that is so mean, heartless and just money hungry in all my life. I will not be taking my pets there ever again!

• Anynomous

  08 May 2017

  I unfortunately could not post with 0 stars. This is written out of anger, empathy and frustration. This past weekend, we experienced a veterinary emergency and that unfortunately ended with our pet being put down.
  Here was the situation: at 2:30 Sunday morning, we heard our cat begin vomiting. This was somewhat typical she would gobble food or treats and sometimes not digest. This was our norm. I woke up to clean it up to finding an absolute mess. It turns out this vomiting episode was not anything like what we had experienced in the past. It was pure blood.
  As we woke up frantic, we found our cat to have rectal prolapsed. We tried to console her, wake up and call the Emergency vet in South Wheeling. We left a message as the voice mail said they were either on the other line or with a patient. Because we did not hear anything back, we called back and said we were on our way with our cat and her situation. Upon arriving at the emergency vet’s office, there is a note on the door to call another emergency vet’s office in North Pittsburgh. We were stunned, how could this be, why did the voice mail not have an updated message. In the meantime, my partner called them and I began calling every vets office in town. Some of which had updated Voice Mail messages other did not. There was a clear communication problem within our local veterinary offices. Obvious anger- how can this group of doctors who we rely on to help us when our four legged family members need their assistance NOT COMMUNICATE properly.
  Once we reach the North Pittsburgh office via phone they actually routed us to an Emergency hospital in McMurray PA outside of Cannonsburg- University Veterinary Specialists. Because we feared our cats pain and could tell by her crying we had no choice but to drive. We had basically wasted the time trying to find an emergency vet locally and could have been half way to the University Veterinary Specialists in McMurray. Looking back over the past 36 hours, we are actually thankful to have met Dr. Amanda Della Penna and the overnight staff at University Veterinary Specialists on Sunday morning. They were so caring and thoughtful throughout this situation. Hence the empathy.
  Now the frustration, it’s a desperate need that either ego, competition to be set aside and provide this extremely crucial service to the Ohio Valley. Looking at this situation from a business perspective we understand the extraordinary costs running an emergency veterinary office must be, we pay my vet bills, we get it! However it seems like this fantastic group of professionals within the Ohio Valley should be able to compromise, work together and accommodate this service for those in desperate situations outside of normal business hours.
  Lastly, If as a collective group you cannot come together to understand the value of this service, please communicate the expectations of your patients who need your services when you are not available.
  
  To those who manage/own the Animal Urgent Care in South Wheeling- please update your office hours. We later learned this has changed some time ago yet today upon review of your website you have yet to update.
  
  RIP Macy Grey
  
  Thank you

• Anynomous

  31 October 2016

  I had a t-cup cup yorkie get attacked by another dog rush him to urgent care he was barely alive it did cost me over a thousand dollars.They told me they would do what could that he had a zero percent chance of living.I went home and in the morning my daughter brought my baby home still alive he lived for 1 year very nice vets even called me to check on him thank you

• Anynomous

  23 October 2016

  My dog was attached by another dog and had a broken back, punctured lung, and his intestine was coming out. They said that it would be 3000 and there is no garentee that he would make it. Needless to say they wanted the 3k upfront. I didnt have it so they put him to sleep and then handed me a 539.00 bill. I didnt have the money but my mom paid the bill. Now mind you all they did was decapitate him bc i didnt have proof of his shots and put him to sleep that was 539 oh plus 240 to have him cremated and put in an urn. Yall take this however you want

• Anynomous

  04 August 2016

  Vet was rude and didn't care about anything. Take your money somewhere else. Wouldn't recommend to my worst enemy. VERY EXPENSIVE also. Didn't explain anything to us. Just handed over the bill. Not sure how these people aren't shut down.

• Anynomous

  03 July 2016

  They refused to treat my dog without the money on hand. Who has 500 dollars on them all the time? I told them I could pay them the next morning and they told me that if they knew this at the time of treatment, they wouldn't have helped my dog. They do not take checks.
  
  My dog had hemorrhagic gastritis at the time and was bleeding all over the place. They gave me medicine for my dog's bleeding and when I told them I couldn't pay, THEY TOOK THE MEDICINE OUT OF MY HANDS and refused to give it to me. I had to leave my license and debit car with them as collateral. I was able to pay them the next day like I said I could. They treated me terribly then as well.
  
  Considering this urgent care is really the only facility close to me, I was shocked that this was their policy. I would love to say I wouldn't go back, but if something happens to my animals I don't have much other choice. I am saddened that this is my best option.
  
  As for treating the dog, they did all right.

• Anynomous

  22 April 2016

  I had to go here to have my beloved dachshund euthanized and the staff was so very kind and understanding. They are very obviously animal lovers.