During the Holidays we traveled back East during the Blizzard of 2022. Our flights into and out of area was perfect no delays. The check in was speedy and the attendant checking us in (Christy) @ LAX went above and beyond. Gave us quite a bit of information regarding our trip. What we were allowed as Veterans and dependents. From luggage to boarding and seating. Extremely helpful. Thank You for making our travel so smooth from beginning to end. We will be seeing you again real soon. Flight crew made the same impression and impact. Very helpful and friendly unlike other airlines. After seeing the Southwest disaster. My wife and I were so glad we flew your airline once again. I only have one issue. The flight route to Indiana is seasonal. Open it back up we'd fly more if that route was active. You guys did save me around $1200 but I had to fly into Kentucky and drove up to Indiana. Even renting a car for the week and driving up was cheaper. Thank you. After reading all these other reviews I glad our experience was what it was
RUN AWAY AT ALL COSTS!!!!! They never answer for a call, never reply to FB messages and Instagram DMs. Such a horrible company.
Keep in your mind they don’t have customer service at all. You can try call to customer service if you don’t believe me!
Easily the worst airline I've had the displeasure of flying. Have had flights cancelled less than 2 hours from takeoff and flights pushed back 12 hours again with less than 2 hour warning. Was given vouchers for my inconvenience that were fake and after 7 days waiting for support to contact me was told they weren't going to issue a real voucher. Avoid at all costs.
Not recommending it at all, especially if you are not traveling alone. Airfare itself can be attractive, but any single thing (handbag, seat selection) will add considerable amount. Almost no flexibility at all. Check-in counter and final gate are at different terminus (so far away!), have never seen this for other airlines before.