Nov 16,2022 I called OnStart towing services. They send this towing company and the guy they send seem like he was new or didn’t have that much experience. He was having trouble getting my vehicle off the towing truck. He keep on trying to lower it and then the exhaust pipes and back bumper would be scraping the ground. He would rewired it and bring it back to the towing truck. He keep on doing this for a very long time. The car is tilted the rear end is touching the ground and the front of the car is a few feet off the ground. He decides to put the rollers on the tires in the ground and he jacks up the front when the front is on the top of the towing truck. That led to my vehicle start rolling and he started running to the back and trying to stop it with his body. The front of the car went to the edge raising the bumper and it broke. You could hear when the bumper broke. I told the guy and he said he didn’t hear anything.
That’s why I’m giving a one start. It’s been a long day with the car problems and he tells me that it was already like that.
All you had to do was send invoice with correct details so I can get reimbursement it's not even about the money I just want the company I work for to get the bill not me.. and for not doing so how's that one star feel
TERRIBLE CUSTOMER SERVICE! They give you an ETA of 1.30hrs and after 1.40hrs they call you and tell you it would take about 1 more hour when you show your frustration they tell you you can find another provider and they ruin your day since they know if you call another provider it will be at least another 1.30hrs
These guys were awesome. Showed up right on time when my daughter was stuck in Fremont at work in my vehicle. They got in quickly and fixed the battery cable on the car that ended up being the cause of the issue. I highly recommend! Thank you for taking such good care of my daughter!
Completely unprofessional!
They came to drop off an neighbor's car, then apparently the driver offered to move the guys other car for $50 but after 15min of not being able to pull the car onto the flat-bed he got frustrated and abandoned it, blocking us in while we were waiting for them to finish.
Went up to the driver saying he can't leave the car there, that we're trying to leave, said it was not his problem and that he has other things to do. So I called his office they said they couldn't do anything about it because he was there to do a different job and wasn't supposed to he doing any side business.