Lost my bag once, damaged 1 bag in 20 plus years. So 4.5 stars.
Very friendly customers service
Bags marked fragile in numerous places I watched it get dropped and then thrown about six feet to the belt and don't call it a socially distanced flight when every seat is full
Alaska airlines is a great airlines but disappointing that they didn't send a flight earlier in the day when the fog moved away. Otherwise awesome flight and crew.
While I am pleased with customer service at Alaska Airlines both local and when I have had to call the 800 number I am thoroughly discouraged with the "flow" and layout of our Kodiak terminal. The terminal is smaller and arriving passengers must "cut" thru passengers waiting to get ticketed or checked in pre flight to retrieve baggage. Stressful for all. I dont see how this was at all an improvement!
Come on Alaska Airlines.