Great bunch of guys
Great customer service
Had my new Volvo truck worked on for the second time in 3 day for different reasons. Less than a week later, it needs to go back again. However, everyone was pleasant, and they got me out quickly. I don't believe the mechanical problems are their fault. I am starting to think I got a lemon.
Amazing experience purchasing our vehicle with Ms. Linda and the finance department!!! Very relaxed atmosphere and friendly service!
Great deal good prices
The service department is always professional, friendly and willing to help. Was not able to fix my problem, but it's not the shops fault, it is a problem from GM
When I picked my truck up on 08/08/16, I only made it to Rehobeth on the way Graceville. When I called the service dept back, they were awesome. Jordan is the one that helped me and spoke with me on the phone. He asked if I needed road side assistance or if I thought I could make it home. I told him that I was close enough to make it home. He gave me the service managers cell phone number in case I needed to contact him after hours to get some help. They offered to pick up my truck from my house to take it back to the dealership to be fixed and dropped off a car at my work for me to drive until they figure out what is wrong with my truck. Although I am sad that my truck is not fixed yet, GREAT CUSTOMER SERVICE!!!!!!!!
I have a 2015 Yukon Denali that was purchased new. At 5,000 miles I started having shuddering, vibration and clunking in the vehicle. I've had my SUV into Action 6 times over the past year for these issues. They replaced the transmission at 7k miles which helped the shuddering but I still have the vibration and clunking. On 5 separate occasions Action GMC has told me that there is nothing wrong with my vehicle"no issues found".so imagine my surprise when I discovered an open recall for u-joint retainer bolts that can cause "clunking" and "vibration".Action GMC never discovered this recall in all my visits for my problems??? Not to mention that on one of my phone calls to tell them that the vehicle was still not fixed the service advisor said "what do you want us to do about it?" FIX IT..that's what I want you to do about it. This is the most incompetent service center I've ever had the displeasure of working with. GMC is receiving a nice 2 page letter from me today documenting every single visit and phone call I've had with Action GMC.