Despite some issues with scheduling and determining payment I would definitely recommend this moving service. My moving crew was fantastic--thorough and very careful with my belongings.
Thank you Ace Relocation for a great move. Everyone did such a great job at communicating and providing great care in a really great experience for us. Thank you.
-- Laura C
ACE personal provided an accurate estimate, outlined the move process well, and executed. They inventoried all items carefully for pick up, updated us on the status in transit, and delivered all items unbroken and undamaged within the estimated delivery window. The delivery crew were professional and friendly and made sure everything had arrived. ACE resolved a minor billing issue promptly and without issue. I would highly recommend them for any major move.
Our experience with ACE was excellent. They were experienced, hardworking, knowledgeable and efficient. We had pottery, paintings and life long treasures that were wrapped with care and safely transported across country. They made our experience a positive one and we highly recommend them.
My experience with Ace identified deficient administrative management and custom relations. I faithfully paid for my 2017 move from California to DC and four years in storage bills without incident or change. I decided to use Ace again but wish I didn't. They increased their estimate without detailed accounting that explained the difference between what was communicated4 movers for 10 hours, my storage, and travel to final destination. To add insult to injury, they charged me an additional month for storagedetails below.
My initial up charge without explanation was with Philip. We discussed and agreed on $2,000 to complete the move. However, later that day, I received an agreement for signature at $2,200 without explaination. Second, I reported an erroneous bank withdraw for a closed storage account. Jennifer agreed to post a refund to my account on Feb 4th but failed to follow-up for 21 days. The third incident was an email from Carl requesting an additional $189 in moving charges without explaining/invoicing the change. I asked him to speak with Jennifer about using the $220 refund to cover the increased moving fee. Final, I receive an email from Jennifer that said my moving increase was $400 not $189. I resisted at first but cut my losses and paid the $189. Not sure how my storage refund evaporated..but realized this was a lesson I needed to pass on.