Mark was great to work with I will return to able stove shop for any future needs.very happy with stove and information on stove,didn't get a run around everything was as mark said it would be stove an parts were there when he said,price was as mark quoted, no fee to deliver unlike other shops ! No pushy salesman,or trying to up sell you just tell mark what you need ,so easy.
This is our second purchase from mark. He's a great guy that truly wants you to make an informed decision. He doesn't just want to make a one time sale. We just purchased a pellits insert and we couldn't be happier with it. His guy he had install it was amazing stayed all day until he was 100% satisfied with the job then spent even more time going through all the controls with my wife. I would recommend this business highly.
Mark was extremely helpful, informative and personable..He made our shopping experience worry free and rather enjoyable..there was no pressure to purchase that day and we were advised to go home and do the research before buying a stove..all of the information given was researched and details were accurate on all products..
they never answer the phone, and I've stopped by three times in the middle of the day and they were closed. I doubt they're still in business, if they are it's the worst run business I've ever seen. Take your business elsewhere.
Poor Service for a poor product. Since I purchased my Dell-Point Europa75 Pellet Stove from Able Stove Shoppe in Tilton NH I have received less than poor service from them. After I Purchased and received my pellet stove from them, I had to wait several weeks to receive the duct work to hook it up and get it working. Then when a part broke, while it is under warranty, I called and told them what part I needed to get it up and working in the middle of winter. I have called them several times over the a 10 day period, I just got there recorder and the two times I spoke to someone they said they would look into it and get back to me. They have yet to get back to me about the part and when I will get it. Mind you I did the research about the part I needed. I got it from the designers of the stove; yet, they are unable or I think unwilling to take the time to get me the part. It is winter here in New Hampshire and the Pellet Stove is not working and Able Stove Shoppe is not doing anything to help me get my stove back up. If you are looking for a good stove I recommend you get a different model and if you want good service for your product bye it else where. In my case, I have yet to receive any service from Able Stove Shoppe . I had to call Regency Stove in Canada, the manufacturer of the pellet stove and they are sending me the part.
After Able Stove Shoppe sells you the product, they will only stand behind the product when it suits them, not when needed.
after getting the part that broke i had other issues the solution from Regency stove was to fix it myself. When I was unable to resolve the PROBLEMS and them not willing to come out and fix it. I had to take them to court.