AAA Carolinas

Location :

• Anynomous

  02 December 2023

  It started off as a great working relationship with this company, then all of a sudden KA-BOOM. Cancelled policy without proper notice, held money hostage (said the check was in the mail--calling BS on that one); reinstated the policy they kicked me off and after numerous emails, because calls were never returned, they finally sent my money. Only to send me a bill about a collection on the account... REALLY!!!!!!!!! This was the WORST experience EVER with an insurance company and the only thing AAA is good for is roadside assistance and travel benefits. Stay FAR FAR away from the insurance option, because it is no benefit just a headache waiting to happen.

• Anynomous

  04 November 2023

  Great place to work and if you want information about traveling among other things!

• Anynomous

  24 September 2023

  Useless employees. Constant redirects. Good Samaritans helped us while AAA played phone games.

• Anynomous

  11 September 2023

  At this time I am at a loss. My husbands grandparents have been members with you since 1997, made their payments on time always and have only used your services twice before. Both of them are in their 80's. We as family members make sure that they have services like this in order to make sure they will be alright as most family lives in New York and we are the closest in Charlotte N.C. , They live in Calabash. To make a very very long story as short as possible, My husbands grandfather locked his keys in the car. A driver was dispatched in order to assist and after a short amount of time said he couldn't help and had other calls waiting on him and that they would need to call a locksmith. They said we waited on you and he said that their was nothing he could do to help them. several ways he could have helped come to mind. He could have helped them to get a cab home or to wherever they needed to go for one. they do not have cell phones and told the man this asked if he could call the locksmith or AAA to send out someone and he said no he had to leave. it is in the 90's outside and he left them stranded!! he refused to call AAA back for further assistance and refused to help them in any further action. When they walked back to the store to call for assistance again AAA stated they would need to send a locksmith out AT OUR GRANDPARENTS EXPENSE!!! What are they paying you for!!! Our grandparents agreed to pay and went back to their car and waited. mind you both of them have heart troubles and asthma just to mention a few. they waited, and waited, and waited and waited. Finally, after 4 hours in 90 degree weather, Joe, 85, got in the back seat and was able to tear out the back seat in order to get into the trunk. when they arrived home there was a message from AAA stating they would not be able to send a locksmith with out verification of payment form the primary, Joe, as his wife was secondary on the policy. From the get go their situation was explained. Joe is suffering from dementia. And Kay does the best she can to handle everything for him. THIS IS HOW YOU TREAT YOUR LOYAL CUSTOMERS!!! You cannot tell me that the caller could not tell the difference between a home answering machine and a cell phone. Besides she was told that they did not have a cell phone. I am outraged. I think AAA should talk it upon themselves to make this right. I will be handling this mater for Joe and Kay with their assistance.

• Anynomous

  01 September 2023

  This is a great company to receive roadside emergency services. Also car unlocks and even battery replacements as they offer them when calling for roadside assistance . Great Travel Agents too and now they provide Auto Buying opportunities in that department !!!!Be sure and join AAA!!! Also I've heard of you -a great place to work !!!!!!

• Anynomous

  03 April 2023

  AAA left my vehicle stranded on the side of the road with a flat tire for 4 days, then refused to reimburse me for my cost to have it towed!
  
  My vehicle went off the road in a snow storm on 1/7/17 and received a flat tire in the process. I called AAA to get the vehicle towed at that time and was denied service due to the weather conditions. I needed to get home, so I called a friend to pick me up and drive me home. Over the next 3 days I called AAA 3 more times (on Sunday 1/8, Monday 1/9, and Tuesday 1/10) in attempt to get my vehicle towed. All 3 times they refused to provide service.
  
  I needed my vehicle so I had no other option but to call a local tow company (thanks Lemon's Wrecking Service, for your great service and fast response! You're a lifesaver), who then towed the vehicle to a service center to have the flat tire repaired.
  
  But the poor service doesn't stop there. Per AAA's membership guidelines "On the rare occasion that a AAA road service provider is not available (after calling our "800" number), or your membership cannot be confirmed, you will be reimbursed for those services normally provided free of charge with your membership." Based on this guideline, I filed a claim to AAA for reimbursement of the towing expense; however, they denied my request for reimbursement!
  
  If you can't count on them to save you in an emergency? What good is being a member?

• Anynomous

  12 January 2024

  On Monday, October 24, 2016, at 1:20 PM I called AAA for a tow because my car would not start. They advised that a wrecker would pick up the car within an hour. No or wrecker at 2:40 so I called again and was advised that wrecker had been dispatched and new arrival time was 3:35. Then at 4:30 still no wrecker or call from AAA. Called again and told operator of my dissatisfaction. She said she would check with dispatcher to try to get some clarification. She came back and advised that she had called the wrecker driver and he said he would be there about 5:00. he did show at 5:00 - that was about 4 hours after my first call.. I was not in a remote area but an location where there were at least 6 wrecker services within 5 miles of my location. So there were several options if one was busy. There was no follow up to see if the requested service was provided or effort made to fix the the problem. They just place a call and forget their customer who is asking for assistance. Really poor service and I am going to advise BBB.

• Anynomous

  08 January 2024

  I am sitting in my truck at the Chrysler Dealership in NC at11:22 PM on Sunday night. My membersip doesnt cover my truck with the RV PLUS coverage because I have a 4wheeler in back of my truck. $500 to toe home and under 100mls. Been hunting for a week with all gear, and AAA calls this a commercial toe so not covered because there is something in the back of my truck!!! This 2nd time they have scammed us with the RV Plus. They are rippoff company and i am going to make them hear this. Sitting in my truck at dearlersip in middle of night, heart patient first trip out, in new truck got some bad diesel fuel. To much stuff to transport to hotel, a 4 wheeler omg!! AAA you ripped us off in 2012 after burying 2 brothers hauling my 39' 5th wheel in N MS and broke down and biggest bunch off crap you ever want hear cost us over $1000 to tow both truck and trailer to a close proximity to our home. Total liars!!! Never will i rest after this night I am sitting in a parking lot at the dearlership!!

• Anynomous

  22 June 2023

  I have no idea who AAA Carolinas is! They've sent me an email to say they've taken money for membership from my account; the account number quoted isn't mine. They also claim I'm married to Mary, best not tell the wife because she's called Sarah and we've been married (happily) for 20 yrs! Is the email phishing?

• Anynomous

  11 June 2023

  BAIT AND SWITCH OPERATION!!! Nothing this company sells is their own products from travel to insurance. All they are is a middle man. When things go wrong you are on your own. Their travel products come from Priceline not them. Insurance comes from a few other companies. Do not trust these people all they care about is selling subpar products under what was once a trusted name.

• Anynomous

  21 April 2023

  I had to fix their mess. My next door neighbor was saying goodbye to her daughter, sending her back to college across the state. The car would not start so they called AAA. The mobile tech arrived and put a new battery in, the car started and he left. When the young lady was leaving to college she noticed the battery light was on in the display. Mom called AAA and the representative told her that may be a normal condition after a battery replacement. That is when the Mom called me. She was nervous about letting daughter leave with the battery light on. I found the alternator was not charging the battery, hence the dead battery and battery light on. I also noticed the tech did not clean the battery terminals at all. Additionally the replacement battery was the wrong size, it was too short so the metal hold down bracket was floating around on top of the battery creating a potential for a major short circuit that could easily result in a fire. When she called AAA about this they told her that the battery they removed was wrong and they put in the correct one. I knew this was wrong but I checked with the dealership and they verified that the car requires a 24 series battery, AAA installed a 35 series battery which is too short to be secured with the existing bracket. They came back and installed a spacer so the battery and bracket would be tight, but they maintained that theirs was the correct battery.
  As an mechanic with 32 years experience it grieves me to se such incompetence in my field. This is the kind of shameful customer service that plagued our industry years ago. Fortunately most of us have evolved into reputable, caring professionals that put our customers safety first. AAA needs to do better. They are a big name in our industry and what they do, good or bad, reflects on all of us.