I went to an appointment in New London came from the appointment and my car wouldn’t start. Called a local towing company and the guy couldn’t do it and referred A&M. I asked the lady on the phone how much it would be to tow my car to Mansfield and she said she didn’t know. I thought that was kind of odd they wouldn’t know their price point but I need to get home so she sent them out. The tow truck driver said it would be $125 to get a Mansfield and proceeded to try to jumpstart the car. I asked him what the jumpstart would cost and he charged me $125 to jumpstart my car. There is no local towing company in Mansfield Ohio where I’m from that charges that kind of money so they took advantage of someone from out of town since I had no other choice. They said they charge $125 an hour no matter what they do but the lady that answered the phone had no clue what they charged ! I would not recommend calling this business as they take advantage of out of town people! There shop wasn’t even two miles from where I was located! Never would call them again!!!
Completely overcharged for the tire change on roadside. Called to talk to management… they never called back. 660.16 for one tire take off old put new on. They took advantage!!!
I had a truck stuck in the show, all he needed was to be pulled out 2-3 ft, they showed up 20 mins after the call, and for 30 min work (just pulling out the truck), they gave me a quote of $450.
It would be okay if it stayed on that amount, but the ending bill was $886.
This is for hooking up the chains and puling the truck back 3ft, all this happened 6 miles away from their shop, and they claimed it will take 45 minutes for the tow operator to go back to the shop (even though he showed up 20 mins after we requested it).
I guess they weren't that busy that day and decided to get extra money from us.
Our car broke down while vacationing in the next town over on a Saturday night. I called the number for the shop since they said they were open 24 hours, and Mark offered to meet me first thing in the morning, even though they work on trucks and not personal vehicles. He gave it a quick once-over, diagnosed the problem, and referred me to a personal friend who was able to get my car in the very next morning. Mark even gave us a lift back to our AirBnB before towing the car to the mechanic. Top notch service from a real standup guy. He made an extremely stressful situation seem like no big deal. I can’t recommend it thank him enough.
Blew an airbag on a brand new trailer. Took a little time to find parts but as soon as they did we were on the road quickly. Mark and the guys were great. They were even willing to remove the part from one of their own rigs if they hadn't found the right one when they did. Thanks guys for putting the customers needs 1st.