Very fast efficient service. I think I was towed and at the tire shop within 30 minutes of breaking down.
Was towing my boat when the two rear trailer tires threw their tread. AJ's was prompt and happy to help. Bought two new tires and replaced mine on site. Had me back and moving in under an hour without having to tow me. Great guys
Very professional and courteous! The driver Bill was very polite and arrived promptly. They towed my motorcycle from Pomroy, Oh to Amanda, Oh with no mishaps. I would recommend to everyone and if I need them I will certainly use them again!
This is the best towing company around. They are real super hero's. Every person I have dealt with has always been professional and friendly. They have come to my rescue at least 10 times over the years. I recommend them to all of my family and friends.
I locked my keys in my truck and they told me it would take 2 hours to get out there. So I called one of their competitors and they were there within 25 minutes. I understand some businesses may be busy where some are not, that's something that could be easily overlooked. But when I called to get an ETA the person I spoke with was extremely rude and talked over me every chance he could get. That's a little harder to overlook. I would rather break my window out than call these guys to be honest.
7/25/2017 810AM
I'm not sure how this company was able to be added to a fleet account dispatch but they have poor customer service. It's 2017 and I'm guessing they are still using Mapquest because apparently they couldn't find my house. A home built in 1994 by the way. Roadside called to see if my service hadn't arrived, they conferenced us in, and they manager claimed the tech came to my home and they "woman" that answered the door knew nothing about it. When I face them my address and the cross street, they said "you home must be where that bridge is out at." He was referencing a bridge that had been removed over 10 years ago!! He also told me "you house is not in Carroll, that's the problem." I told him, "yes it is, you cannot tell me where my house isn't at." He then said, " we will be there shortly thank you." When I asked, "what's your name?" He had hung up the phone, I immediately called and reported his company and had them send another company out. Do not waste your time, rude manager!!!
These guys were courteous and prompt many thanks to their team for getting me and my vehicle home safely
Got there 40 minutes before the arrival time and the man who helped me, Bill, was very polite.
My wife locked her keys in the van with it running and I let them know this when I called they had someone at the house in 15 minutes. The gentleman who came out was polite and professional. He had the van unlocked in a matter of minutes. If I have any kind of car trouble I know who I will be calling. Thanks for the excellent service.
Was told it would be an hour or less. The driver was there 23 minutes later. Had my car loaded and home before an hour even passed. Driver was polite as can be. Great experience!
Worst tow of my life. After they said they couldn't make it up my driveway, (my minivan does this in snow easily) I had to leave work and get my car down the drive way they said they couldn't navigate. After calling their driver to let them know the car was now very easily reachable, I waited patiently for notification that the tow took place. After waiting two hours, with no response, I called another tow company to actually do it. Little did I know my car was picked up. When I called to inquire about the complete lack of follow up, I was "greeted" by the apparently less-than-understanding manager in a rude fashion. Lady, to be a manager you need to learn to follow through. And hanging up on me like petulant teenager? Classy.
Continuing on: To all those reading, I was just cursed off and threatened by the 'very charming' and clearly educated owner. Be wary: if you disagree with these people they WILL threaten you.
In response to your response:
The tow was in Fairfield, not Hocking. Lying about the location to instill sympathy is just pathetic. The van was NOT the tow, it was my sedan, so nice job being thorough with that bit of info. You and the manager/secretary (which one is it? No consistency here, I tell you) both know the only swear words uttered via phone calls were from your own lips. "Third towing company?" Please. We both know that is just a complete falsity. I actually called one other towing company (they actually have manners, by the way) and then made sure they got paid for their time. As for my insurance? If you were told anything by my insurance, is was that they will never be using you again for me. They even gave me a nice little check apologizing for YOUR behavior. Nice try attempting to deface the accuracy of my original review, but the truth will ALWAYS prevail sir.