Best services around town with good customer care, I recommend them
The customer care was good compared to some of the competitors. The bus also left on time.
The downside is that there's no online booking option.
Trinity Bus Terminal is a bustling hub where travelers converge, eager to embark on their journeys. Amidst the hustle and bustle, you'll find a symphony of departing buses, announcements echoing through the air, and passengers weaving through the crowds with purpose. It's a place where stories begin and adventures await, each departure signaling a new chapter in the travelers' lives.
Very clean buys it charging system and wifi. i would recommend it to everyone.
If you want comfort travel, chose trinity, professional drivers and very comfortable seats.
book yourself a bus for comfortable transport to your villa areas
Its just a fine place
Wanted to go to kigali from kampala using their services but at the moment they do not ply this route
Good buses travel btn Kampala and Kigali
Fair packing but good services offered
For your traveling, cargo and delivery to Congo, Rwanda, south Sudan and more... This is the place to head to.
Its was Avery nice experience
Wrong phone numbers. they dont pick their calls. very inefficient in terms of deliveries. No value for money whatsoever
Nice and spacious and the staff are very welcoming!
Volcano Express is one among the most outstanding and loyal transport companies in Rwanda. Their management and drivers are well trained, educated and enlightened on good road usage.
They are genuine and cautious whenever they're on duty, and they respect and give attention to passenger needs at all times.
Their buses are clean and well maintained with guarantee for comfort and customer satisfaction.
My comments is coming from my first hand experience with the company. I've travelled with Volcano Express from Kigali to Kanyaru on whilst travelling to Bujumbura in Burundi.
Good customer service and a comfortable bus for travelling up country
They are clean and they follow their time. So the services are good on clients.
Best bus service in Rwanda, Kampala and Kenya. I tried Modern and Jaguar also and they were pretty bad...
Trinity is way more organized, secure and clean. The seats might not be as comfy as modern but the rest is better!
The bus is very spacious and Comfort
Nice bus, comfortable for long journey... The buses are new... You can charge... Always on time...
Bus departure from Dar Es Salaam at 6am going to Kahama. Stop for a night (they are sleeping in a bus) and at 6am again departure from Kahama to Kampala-Rwanda
Loved the comfort on the buses,wish they had WiFi
The bus departed on time, was super comfortable but the aisle was filled with all our luggages because they had packed the luggage space under the bus full of cargo. Staff are polite and kind though. It was a smooth trip for me from Kampala to Kigali. Buses seem relatively new but some seat recliners didn't work. Mine worked but the lady seated behind me wasn't happy hers didn't.
It's a bus park in Uganda where you board buses to Rwanda @ a good price
The bus i took to Kigali is in general good condition but the seating is quite tight and there is nowhere for you luggage as it’s totally over packed. The drivers are normally helpful on where to go for the immigration procedures.
It’s around $10 from Kampala to Kigali but make sure to buy your ticket the day before as it get packed.
It was very good with clean lounge.
Affordable charges to travel to and fro (Rwanda & Uganda
I travelled with trinity bus to kisoro,and their services were great.
Best bus services to Kigali and South western Uganda
Well organised, and on time service delivery
Good and comfortable bus.
However some seats can't be adjusted due to some mechanical problem. Please work on such seats.
Another thing is that someone who led us in prayer used only one language(kinyarwanda) yet some of us could not understand. I suggest that atleast English and Kiswahili should be used since these two languages cut across.
It has good services and real quick
The services rendered at the Terminal are wonderful. It is timely in manner and the buses are comfortable.
The experience has been good so far.
These guys can take to a whole new country in Uganda. Less of English but more of kinyarwanda. Love it
Easy to locate. Accessible even for late departures
Great bus terminal with fair prices to Kigali Rwanda. They are time conscious.
This is a bus terminal to Rwanda. Thry have a good restaurant for the lower class citizens. If you get broke. Just go and eat. Around are cheap but good hotels too.
They do great with accommodating space to sit & eat. But the lot is overcrowded with packaging. Staff are really lax. I prefer them over other bus companies.
Way better than Namayiba or any bus park in Kampala! Highly recommended! Same terminal with volcano bus company. I recommend using volcanoes which has very disciplined drivers and conductors.
There is nobody to guide us, though there are speakers but they are silent!!!
The bus number plate is not displayed on the receipt
The interior of 🚌 is good and departure time kept to the dot really pleased me keep it up
Comfortable, organised and always on time.
I booked the 1:00 am bus to go to Kabale but the bus came late,bit is now 1:25 am and we are still not moving, time keeping really not good and the bus is dirty, the seats even have dirty brown marks, I know they have some clean buses with leather seats because I have used one before but this one is really dirty. Trinity bus company please work on that, you rather increase the charges but with clean seats. Thank you.
First class Bus travel services.... Best Bus to use.
Fairly good terminal. My company Ugabus. com is always looking for ways to make that terminal offer better experiences
It was alright, there is a place to buy snacks and any other utilities before you get onto the bus.
Very accessible. Located on Namirembe road and easy to find as it is located on the roadside opposite the fuel station.
Trinity Bus Express Yutong.V.I.P.is da Best and Comfortable.
For travelling from Kampala to Kigali or Bukavu via Cyangugu, it's the best choice
The Trinity Buses offer the best transportation services from Kampala, Uganda to the bordering countries. This place is relatively small sized but busy during ticket selling hours.
Nice customer care, they have rwanda ladies serving you, nice buses better than the old jaguar.
So lovely with good service
Trinity bus terminal is a private terminal for Rwanda Kigali bound buses and the place is organised with the guides really helpful
Easy to get food while waiting for the bus.
Organised bus terminal
African food. Nice swerving. Rwandan ladies.
That's where you take a safe bus to Kigali (Rwanda) or Goma (DR Congo)! Awesome customer care service!
The Kigali station is conveniently located in a main staging area for other busses, taxis, and private transport. There is also a couple forex offices there. Totally different than in Kampala where the bus station is isolated from everything else.
These guys are organized and give you value for money
The receptions are cute, however they can be rude or inattentive sometimes and make you feel they doing you a really big favour to accept your money.
I think some training in professionalism would greatly improve their service considering they already quite appealing.