The sale assistant was welcoming, polite, and helpful. Even though some of her choice of words were not the best; positive intentions were well received.
The sales representatives will bug you too much and stand behind you all the time like a zombie like she is guarding you that you can't steal anything. Customers required some personal space for shopping in high-end brands.
My wife and I went here to just look on 8/26/22 and we meet our sales lady Panida Unban! She was very helpful and courteous! My wife finally set her eyes on one bag and of course she had to leave and think about it!
We came back after a few hours of shopping to buy the handbag but unfortunately the display one was the only one left in the color she wanted! My wife asked her if we can order an new one and she checked all the stores for another new one and found it at one of the other Store in Bangkok and said it would be delivered here within 1.5 hours! It starting raining outside and then the power went out in the entire mall and we were stuck in the store for 15 minutes before we could leave!
She sincerely was happy to help us find another new bag without any attitude that can be present at a lot of these luxury stores like Chanel and Hemes in Bangkok, Kuala Lumpur and Singapore!
Or in some case won’t even look or just say not available!
She called is within an hour while we were having fluffy pancakes at the food court and we went back to the store and bought!
I liked her service so much I went back to her to look for a men’s wallet that I’ve always refuse to spend this kind of money for just a luxury name! But then realized the men’s section was separated a upstairs with their own staff!
But I insistent my wife buy an matching wallet to go with her new bag on 9/9 and again she helped us with exemplary service!
My first experience with buying a handbag was back in 2018 while we had a layover at Heathrow airport in London and we meet Lucy! We loved her service also! She also was very patient and brought all the bags and wallet to show my wife! We’ll she this handbag in Marseille and had to think about it and when we went back it was already sold! But I found it at the airport on our flight back home!
Great prices too buying in Thailand! Also we will received 5% of the VAT back when we exit Thailand!
In the US this bag would be $331 more and have to pay sales tax!
We will definitely look for her the next time we’re back in Thailand for more luxury items!
Pepper Morris
Awesome place, All the world class brands including world's best automobiles!
I hope their customer service in future will get better. Staffs are so reluctant. Otherwise the shop is great. Well decorated outlet. Items are not so exclusive but they are limited.
Me and my wife use to like their women section. So many things that you may consider to buy. This time we like women scarfs. They are beautiful and exclusive. We bought two pieces.
All products are very high due to their brand name. Shoes and Purses are beautiful too.