Sony Service Center

Location :

• Anynomous

  04 February 2023

  The worst in maintenance time, worst in prices.
  
  If it's up to me they don't even deserves one star!!

• Anynomous

  16 January 2024

  Very slow service.
  Not professional at all.
  They cannot evaluate / assess my issue in my Sony lens which is still under warranty. They refused to fix it.
  
  Also, they asked me to pay 600 sar to send it to Dubai for assessment. After that they will share the fixing cost.
  
  I did not feel the value of paying more money to purshase from Sony itself while they don't have the after sale service.
  
  They don't have employees who can fix photography issues.
  
  It is really bad!!!!!!!!

• Anynomous

  15 December 2023

  Very helpful and positive staff. The guys on reception listen and understand the customer and try their best to accommodate and help.

• Anynomous

  04 December 2023

  It's very bad experience about all sony devices. I purchase Bluetooth headphone from sony center they give me 3 months warranty. When i want to claim warranty after 1 month seller said visit maintenance office exit 9.maintenace office said warranty only 7 days already finished. I wasted 100sr. Plz don't purchase any of sony item's

• Anynomous

  31 October 2023

  Very bad service .cant get details about spare parts over the phone.All the way from far I have to travel to check the availability of the spare parts and order the board and again have to go pick up.Spending time and taxi fare for nothing.Hereafter I wont buy any Sony products.will buy Samsung onkl

• Anynomous

  10 October 2023

  Very bad service is the first impression, the location, the ugly office, not organized well and finally to expensive service

• Anynomous

  09 October 2023

  Good customer service

• Anynomous

  26 September 2023

  Very nice staff is very helpful

• Anynomous

  29 August 2023

  So helpful and polite the person at the desk on sunday (yesterday) was extremely helpful and pleasant to speak with. Thank you for helping me ! Sorry I dont remember his name but great guy

• Anynomous

  18 November 2023

  I hope if they offer reasonable price, reduce costs and delays

• Anynomous

  06 February 2024

  Difficult to find. Should put name of company in English and of Sony

• Anynomous

  04 February 2024

  Good electronics Center when I had my PS4 not working they replaced it with a new one off course I had the guarantee card

• Anynomous

  25 January 2024

  Very poor long time i m facing problem now more then 3month ur pipple said this week next week all weyas.please give my money or auther model power bank.thanks i think sony good comp but sony also ???????

• Anynomous

  15 November 2023

  The location is not in the middle of Riyadh, bad location good service

• Anynomous

  07 November 2023

  I went to just change my xperia z1 compact power button which was not working properly. I showed to one of the guys at the service centre but he insisted to change complete mother board which will cost 1400 riyals. Really brainless the phone was 1530 i purchased from batha. Then he insisted me to go to another shop nearby. Those people told to keep the phone here & co.e tommorow. I was frustrated by these SONY SERVICE MANAGEMENT. Really its agows that sony is not interested in middle east region. I switched to samsung j7 & man this is the best phone i had.

• Anynomous

  25 October 2023

  My device was opening the Bluetooth spontaneously with video for advertising working alone and this finished the battery rapidly. They said after inspection it is a hardware problem and you should go to the next shop after us they can solve this hardware problem. I went to a shop after them and they kept the Sony mobile with them and after inspection they asked for 360 SAR TO SOLVE THE PROBLEM. I refused and after I returned to my home with my device I made a search on the internet and I found the solution in YouTube. There is a specific code to stop this problem

• Anynomous

  21 August 2023

  My experience with the staff were great but the call center is not good enough to represent a large company as Sony.

• Anynomous

  29 July 2023

  Ramadan timings 10:00 am to 04:00 pm.
  
  Service is fast, since the amount of customers are few.

• Anynomous

  22 July 2023

  Need more flexibility in communicating with customers to improve satisfaction especially time needed to inspect or repair the phones without affecting loss of data

• Anynomous

  12 January 2024

  Good prompt service. Closed from zuhr till 1.00 PM though. Opens at 9.00 AM till 5.00 PM.

• Anynomous

  06 January 2024

  Very bad experience of customer service
  Product Quality is very good
  I am using the product of Sony 2004. It is first time in my experience.
  It is under warranty
  Only scratch on camera but he told me you will crevice charge 350
  How is it possible
  I told him service charge free I will pay camera cost 85 sar Saudi staff was not agry other Indian staff was satisfy my word
  Please suggest me
  Thanks for ask my feed back 🔙

• Anynomous

  19 December 2023

  I went to replace my phone display , it is xperia z5 , it cost 1100 sar toooo much if the whole phone cost 1300 sar

• Anynomous

  30 November 2023

  جدا سيئ عندي ضمان ويبغو فلوس لتصليح الجهاز!!
  وش الفائده من الضمان لو بتطلبو فلوس للتصايح!!؟؟؟؟
  بلايستيشن 4
  I have warranty and they asked for 370 riyal to fix the ps4 I asked why they said because u have warranty it's 370 if u don't have its 950 😑😑 the hdmi socket is broken I would go to batha to fix it with much lower price I don't know the use of the warranty if they don't fix.

• Anynomous

  23 October 2023

  My phone screen was showing on the half side only. I went there Sunday morning there was not much que. The guy took my phone and submit it. After one day I got my phone back with new screen and casing with no cost. It was all damaged on the corners. Thank you Sony for the service. My phone is new again. :)

• Anynomous

  14 June 2023

  Repairing cost almost like buying a new, they take too much time more than a week (i repaired my phone in Morsalat in 1 hour only). Unfriendly faces.

• Anynomous

  08 June 2023

  this place is not suggestible for non warranty phones, better to service from outside, because customer representative at this place are very irresponsible...

• Anynomous

  07 June 2023

  I was horrified when looking at the previous reviews and assumed that I would not be able to get my 1 week old PS4 Pro fixed or any kind of help. However, I have been pleasantly surprised and the guy that served me was helpful and knew what was wrong with the equipment straight away. I did talk to him about my surprise that with a company as large and well known as Sony, in a city of about 6 million people and approx 100,000 PS4s in circulation that they only have the 1 slightly scruffy little service centre. He shrugged and shook his head in disbelief as well. Obviously someone in charge is completely oblivious or disinterested in the missed business that must be sliding through their fingers. Anyway, I'm happy so far today and will be very pleased when the PS4 Pro comes back in a couple of days time, doing what it is meant to do.

• Anynomous

  27 March 2023

  Hello sony you have a housing of sony xperia z2 pls reply because the cover of the charger and sim card is broken..

• Anynomous

  20 March 2023

  They should open on Saturday. All the people are off on Saturday and this is only the day that they can easily visit the center.