As per my experiences i give 5 star for the staffs and the branchbefore i go to bank i was confused which branch and bank i should choose, here in comments i saw many negetive reviews regarding time consuming and staffs behaviors.
Few days before I went there by making appointment. I get turn on the right time and customer care finish work within 15-20 minutes only and the staff was so humble and nice.
Kindly i suggest every go there by making appointment only so you don't need to wait. If you go without appointment you will take more hours for your turn. Follow the system so we don't need to complain anything.
Apologies on my comments for Inconvenience to them who have been victims already!
Thank you!
Came for bank certificate - process took 10 minutes and waiting for brach manager for more than 30 minutes for signature - he is out of station !!!!
Waiting time at CBQ Bank in Dar Al Salam Mall is excessively long, Despite being the first in line, I've been waiting for over 40 minutes, I gave 1 star because there’s no 0 zero star, please keep in mind that it’s duty time and we cant spend the day waiting for your poor service
Servis is bad and not help u propeply 5 time have to go for custemer service live your hop and go for fixing than not fixing again for me bad experince
There is 3 cheque deposit machine , all of them not working for cheque deposit. There is no any sign for out of order. I stay in queue almost 20 min, not only me almost 10 to 12 people. Give some values for customers time
The best.. simply put..
Do not go ,if u r opening New. Account
Go directly D RING/CITY CENTER
Problem - tooo much delay
I already pmb for credit card , apply two month before didn’t get till now. They asking go D ring road ..bla bla
😇😇😇
I keep visiting the CBQ branch at Dar Al Salam Mall and my expectations as a customer are always met. When I had to open an account here and later apply for loan, I was taken care by Mr. Hamza (Supervisor) and Mr. Khalid (Customer Service). Whenever I visit the place and have to wait for my number to be called, Mr. Hamza always makes sure that I am comfortable there and offers coffee so that I don't get tired waiting for long. He also makes sure that I don't have to wait for long and tries to rush his colleagues to get the work done. He is very humble and a professional man and also interacts with his customers in between to make sure that everything is fine. I have observed that lot of customers are very comfortable approaching him at his desk directly for further information and leaving the place with a smile. On the other hand, Mr. Khalid is always available to assist and guide me with every bit of detailed information. In short, there is clear communication. He always kept track and got my paper work done right on time and made sure everything runs smooth for me. You can rely on this guy as he is always available, even on his off days. You can call him directly regarding any issue and he will take care of all the problems. Overall, my experience is good in this branch since these two employees of CBQ always have the patience and consistency to handle all the customers with perfection.
Unfriendly unreasonable staff and uninformed. It took for me an hour to reach to my customer care counter and desk officer didn’t even know what i am asking for & eventually i had to leave for another branch. Would never go there again.
Very lazy For 5 persons waiting Took one hour
Like their service but crowd mostly on working days is a problem.
Crowded. many counters are staff-less. only one counter was working for customer service. spend almost 2 hours to get an agent in order to complete 8 customer ahead me. waste of time.
Very good branch hence crowded most of the time. But very good staff and they serve good.
Totally Time Waste. Working as a Normal govt Bank. Nobody in seat in working hours all are roaming and basic requirements not done in timely manner.
Entertaining corporate premium services
It got a GOOD service. Good Mall generally.
3 ATM
3 customers service disks
Best is here that, 4 ATM self service machines wonderful banking experience.
Conveniently located at Dar Al Salam Mall. Peaceful customer service.
Entertaining corporate premium services only. If you are a savings account holder, then you may go to nearby branch at salwa road.