Hyatt Place San Juan/City Center

Location :

Distrito de Convenciones, 580 Av. Manuel Fernández Juncos, San Juan, 00907

• Anynomous

  23 May 2018

  The room is great but the customer service sucks. It's hardly anyone at the front desk. I wanted to order room service and the guest host said someone would be up with the menu. Well 15 mins later no one showed and I ended up going downstairs and the guy at the front desk just brushed us of as if he had other important things to do.

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• Anynomous

  21 March 2018

  Great location if you Uber or have a rental. You can park on the main street between designated white parking lines. Do not park in the back, police was ticketing cars every night. Hotel parking is $14. Pool is awesome especially if traveling with kids.

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• Anynomous

  01 March 2018

  New hotel located in San Juan City center. Just a quick ride to Old San Juan and conveniently located across the Convention Center. Rooms are very clean and decorated European style. The bathroom is big and includes a massage shower head. Will definitely come back to this property on my next visit to Puerto Rico.

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• Anynomous

  09 February 2018

  I stayed at this hotel with my family and friends before boarding the Disney Cruise. Everything was fine until I left the hotel facilities and I find out that I was missing some of my personal items. Upon my arrival at the hotel I noticed and reported that the safe wasn't not working but the response from the office was that they needed an "engineer" to change the battery. Engineer who never arrived. Without any other option I leave my belongings in my hand luggage and the sign in the door of not disturbing. When boarding the cruise I realized these items were missing. They stole three watches, gold and silver necklace, and ear ring. I report it because it seems to me an abuse of this hotel line that has not taken up any action so far and ruined the holidays with my family. First for not having the right people in their facilities. And second because they do not have their equipment in good condition. Someone from their facilities stole my stuff and so far I did no hear anything from them

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• Anynomous

  09 February 2018

  I stayed at this hotel with my family and friends before boarding the Disney Cruise. Everything was fine until I left the hotel facilities and I find out that I was missing some of my personal items. Upon my arrival at the hotel I noticed and reported that the safe wasn't not working but the response from the office was that they needed an "engineer" to change the battery. Engineer who never arrived. Without any other option I leave my belongings in my hand luggage and the sign in the door of not disturbing. When boarding the cruise I realized these items were missing. They stole three watches, gold and silver necklace, and ear ring. I report it because it seems to me an abuse of this hotel line that has not taken up any action so far and ruined the holidays with my family. First for not having the right people in their facilities. And second because they do not have their equipment in good condition. Someone from their facilities stole my stuff and so far I did no hear anything from them

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• Anynomous

  09 February 2018

  I stayed at this hotel with my family and friends before boarding the Disney Cruise. Everything was fine until I left the hotel facilities and I find out that I was missing some of my personal items. Upon my arrival at the hotel I noticed and reported that the safe wasn't not working but the response from the office was that they needed an "engineer" to change the battery. Engineer who never arrived. Without any other option I leave my belongings in my hand luggage and the sign in the door of not disturbing. When boarding the cruise I realized these items were missing. They stole three watches, gold and silver necklace, and ear ring. I report it because it seems to me an abuse of this hotel line that has not taken up any action so far and ruined the holidays with my family. First for not having the right people in their facilities. And second because they do not have their equipment in good condition. Someone from their facilities stole my stuff and so far I did no hear anything from them

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• Anynomous

  08 February 2018

  Nice place, spacious clean rooms. Nice lobby, adequate gym, and OK pool. The staff was very nice. Great @ multitasking and showed care about the guest. Just need more rooms with tubs. Bar area was nice And other amenities were a nice fit.

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• Anynomous

  22 December 2017

  Stayed here in May 2016 and had a great experience. The room was nice and clean and new. Great central location and easy to get to different places. The hotel concierge was efficient and friendly, they had a great breakfast buffet and small cafe and general store. Had a live band one night. The pool is amazing. Great place to stay if you are traveling with kids.

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• Anynomous

  24 October 2017

  Most enjoyable time even off it being just a generator but uggg house keeping is always forgetting to put toilet paper bro g flush able wipes

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• Anynomous

  12 October 2017

  The hotel is brand new and pretty much ok for the one to two night traveler. Not even a microwave in the bedrooms, so you have to either buy the hotel food or go outside. No good for the stationed military. Not well administered against natural disasters. People and military relief personel were evacuated from it on the second day after a hurricane because they did not saved enough fuel for their power plant. Not well planned.

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• Anynomous

  11 August 2017

  We love it. The rooms have a large flat screen TV, two queen size beds, a sofa/bed, coffee​ table, closet, desk and chair, three dresser draws, refrigerator, coffee maker, you will find a full size ironing board and steam iron. There is a hair blower in the restroom which is of great help. The pool is a great addition and a smaller gym is just right for having a wonderful stay. The lobby is where you go early to have a great breakfast each morning of your stay.

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• Anynomous

  02 August 2017

  Everything was everything for our stay at the Hyatt Place in San Juan. The wife and I spent 9 days here as guest. Giselle was by far the best poolside bar maid, Jason was an awesome guest services host. Were giving 4 stars because there is always room for improving. The only downer we experienced was that the Hyatt Place shares their pool facilities with the Hyatt House. When a lot of those House members come over, the pool can get crowded. Other than that? SPOT ON STAY!!! Thanks guys for a wonderful stay

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• Anynomous

  16 July 2017

  The hotel it self was fantastic and the location was great. The rooms where very clean and the staff very helpful, I absolutely loved the pool. The added benefit of breakfast was one of my main reasons for staying since I didn't want to rush out in the morning to find food. The location was great being minutes from Ashford Ave. And 10 min Away from Old San Juan. I also liked that it was very close to the airport which made coming and going a breeze. My only gripe would be having to pay for parking but there isn't a place to park In San Juan where you aren't paying.

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