Four Points by Sheraton Caguas Real Hotel & Casino

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• Anynomous

  09 May 2018

  Lousy food!
  Lousy Service!
  DON’T GO THERE!

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• Anynomous

  03 May 2018

  Stayed here 4 nights in May 2018. Hotel is good but has seen better days. Some is hurricane related, some is lack of investment. Staff claim a full refurb is planned for the next few months, we'll see. One elevator (of two) was out and I kept getting letters about Maintenence work of some sort that had to be done in different areas.
  Restaurant is very good, breakfast was above average and dinner (churrasco steak) was outstanding. Service here was always good, i asked for water & ice every morning.

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• Anynomous

  24 April 2018

  I can not thank staff enough, many we now call family (Cesar, Helen, Jorge, Jose, Gilberto & many more like housekeepers/kitchen staff/security). We were there for more than a couple months and we were treated like family. If we ever had questions or needed anything they were more than happy to help us. They all also made my birthday very special while away from home. Miss them all so very much and hope to be back very soon

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• Anynomous

  12 April 2018

  To stay with family and kids are awesome. The Casino for the player are exelent. good price of the food in the restaurant.

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• Anynomous

  11 March 2018

  Casino in Caguas. No craps table. Good place if you like slots and roulette but thats about it.

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• Anynomous

  23 January 2018

  Good location. Simple room with need of update. Pretty good service.

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• Anynomous

  03 January 2018

  Best hotel in Caguas. Service and hospitality were top notch. Pricey but worth the money for a good vacation.

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• Anynomous

  24 December 2017

  Good music, good service at Pasion lounge. Best place in Caguas to relax.

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• Anynomous

  16 December 2017

  The personnel are very nice, the manager works very hard but it looks like he is not given the tools or authority and budget to keep the place clean. It is filthy, the laundry room is only half functionable the 2 washers and 2 dryers but the room is filthy and only one of each seem to work at any time. all of the rugs in the general areas are completely filthy, all doors are filthy especially the bottom guards, all general areas in the place needs paint.

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• Anynomous

  30 November 2017

  Nice little hotel! The staff are all super friendly, and rooms are clean.

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• Anynomous

  05 September 2017

  Great place to get away. Edgardo from the Front Desk was very courteous and helpful. The X.O. Le Bistro restaurant has an amazing food. Karina our server gave us an outstanding service. The hotel room was very clean, simple and private. Bathroom was very clean. Overall an amazing hotel to getaway for a few days.

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• Anynomous

  25 August 2017

  It's good , very clean, but has limited space in between machine to walk through

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• Anynomous

  10 August 2017

  Convenient location, the facility needs upkeep, bathtub has mildew and the water does not drain properly. Next time will book in the more popular metropolitan area and travel by car if needed.

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• Anynomous

  31 July 2017

  We stayed for a family wedding for 10 days and all the other guest received water bottles and a clean room everyday but we didn't until we complained and even so the front desk guy was rude and obnoxious. The pool is really small for the amount of guest they house. And the small mini mart was overpriced but the only affordable vending machine was all the way on the other side of the hall; if u don't search you will not find it. Michelle (front desk) was amazing! She was helpful everytime.

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• Anynomous

  08 July 2017

  Very far from the beach, but the room was clean. The pool is great. The sea bass was fantastic from the in-house restaurant.

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