The Exchange Regency Residence Hotel

Location :

Exchange Road cor. Meralco Ave. and Jade Drive, Ortigas Center, Pasig, 1605 Metro Manila

• Anynomous

  15 February 2018

  The front desk employees needs more training in terms of customer service. We only stayed for 1 night and had a problem with the check in process which they were too strict and doesn't want to accept my company i.d and even showed the credit card as verification, I also emailed them ahead of time that we are going to check in early but they didn't bother and we waited for 2hrs, I gave them my cp# to text once a room is already available but already 3hrs has passed and they didn't text me. We enjoyed the swimming pool and jacuzzi, but the towels provided in the unit are old and looks dirty, the bathroom is small and the shower was not working at first, we had to call the front desk and then was fixed. The wifi though was fast.

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• Anynomous

  19 January 2018

  The hotel looks nice and staff is very kind. The room looks way better in the pictures. The floor is old and... there were many cockroaches in our room... That made the stay unpleasant. Stayed in 17I. If it was not for the roaches, things would have been better.

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• Anynomous

  12 January 2018

  You can't beat location for this place. It's right in Ortigas Center a stone's throw away from major office centers. For a business hotel, the rooms have basic furnishings. Not very luxe; but then, it's not meant to be a luxury hotel. Most of the staff are friendly and helpful. But responsiveness is quite slow. While the rooms are non-smoking rooms, there are times you can detect the smell of cigarettes in some hallways (clearly by errant guests). Overall, for the convenience and accessibility in Ortigas Center, this is a good value for money place.

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• Anynomous

  21 December 2017

  Excellent location - walking distance to lots of great malls and restaurants. Service is excellent (front desk, security, housekeeping). Suite is a decent size and beds are comfortable. Kitchen has stove, fridge, microwave, and cookware. General suite cleanliness could be better. Also our kitchen was stocked with 2 sets of plates, cups, cutlery, when our suite was for 4 (2-bedroom). The elevators are also generally busy, so expect to wait about 3-5 minutes going up or down. They have great facilities including a gym and a nice pool and hot tub.

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• Anynomous

  13 December 2017

  I had a 1-night staycation at this place and the experience was rather unique. Firstly, I wasn't expecting five star treatment as this is obviously not that type of hotel, but the shortcomings were becoming more apparent the longer we stayed here. The room was good, except that there weren't a lot of basic should-be complementary items. The pool area was satisfactory and they even have a sauna, only it has the smoking area and it closes with the entire recreation area. The service was not that much needed, but when we asked for it, it was rather disappointing. If I'd come back here, it would be because of the very affordable rates 😉

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• Anynomous

  25 October 2017

  Great central.location.walking distance to shops and mall.
  Rooms are clean.Bathroom is bit small .will be hard for fat people to use.friendly staff.

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• Anynomous

  21 October 2017

  Booked an overnight stay since I had to pick up my partner from the airport. The building is just a few blocks away from my office building so it is very convenient. Went to book after my shift. This is a condo-hotel located in Ortigas area. The cheapest room had no oven, fridge etc. We were given a room around 10th floor. The room looks nice and decent. Beddings are okay but the noise from outside is not. You can hear vehicles from outside since the building is in the corner and beside the flyover. Thank the hotel's location - it's near malls (Ayala and Megamall) and Metrowalk where you can hang around, find restaurants and get a drink. Cheers!

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• Anynomous

  05 October 2017

  Convenient location. Good sized rooms. Only two elevators for a lot of people. Breakfast has limited selection.

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• Anynomous

  11 September 2017

  The Exchange Regency is a nice hotel located close to the Ayala Mall @ The 30th. Getting here is a bit difficult with the taxi drivers. If you needed to get here, say it's near the Marco Polo and head south on Meralco Ave. The rooms are spacious and have working Air Conditioners that keep the room nice and cool. The workers at the front desk are nice and courteous. I would recommend this hotel and would stay here again.

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• Anynomous

  05 September 2017

  Good location wt Family Mart, Cafe shop, restaurant next door, no need to go far, friendly staff...but very bad condition of room, swimming pool, gym. Cheap price is the only one advantage of this hotel. Save money.

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• Anynomous

  22 August 2017

  A mixed use building with hotel rooms, long stay apartments. Some basic amenities like restaurant, coffee joint, mini mart, as well as massage joint, and gym. Rooms are decent for the price but toilets are really cramped and poorly designed

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• Anynomous

  15 August 2017

  I like the view from our room. Clean, Nice room and comfy bed. We really like this place.

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• Anynomous

  30 July 2017

  Room was dated and check in had to be delayed by an additional hour despite the late hour because the room was not ready. To be fair, I booked fairly recently. Place was clean enough and views were very good nice.

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• Anynomous

  16 July 2017

  I live here. I don't usually like it when people check in. Well it's a condo tel so its alright. This means staff is helpful and courteous. 24/7 support. Amenities are kept clean. The only drawback is the elevators. There are only 3 which can be insufficient during weekends when there is an influx of guests.

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• Anynomous

  02 April 2017

  I stayed here for 5 days and it was a good experience. The hotel is located
  in the business center so everthing is accessible. Eventhough it's near the highway, it's still very quiet especially at night. The room was not that big but it was enough for me and two of my friends. We were provided with free shampoo, conditioner, soap, and slippers however there were no toothbrushes and toothpastes. The room was also fairly clean but the AC is dusty, the linens have few stains. The restoom was clean. The staff are generally nice but the lady security personnel wasn't so pleasant with guests. She was bossy. Also, one housekeeping staff didn't even bother hiding his displeasure when I politely asked him to just clean the room after we leave. I don't know if it's done on purpose but housekeeping seems to always forget to replace complimentary items with the right amount. Like the first time there were only two teacups and spoons when there were supposed to be three. The number of coffee and sugar isn't for 3 guests as well. Then the following day he only left one towel. These are just minor things but having to call front desk to make requests can be a drag. Guests shouldn't even bother about these minor things. One more thing, the elevators are quite slow. Sometimes it can take several minutes before you can get into one. Overall my experience was more on the positive side and I would still stay here if I happen to be in the area.

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• Anynomous

  13 February 2017

  For one, it takes a long time for them to check you in and out. Almost 30 mins of waiting to be checked out. Their elevator is soooooo slow and one elev is not working hence, the other two working elevators are congested. The orientation of the room or design is weird and not classy. Not much holders to hang your wet clothes.
  Rooms are not that soundproof. You can hear everything what is going on outside and we can hear every sound from inside the room of others when we stay around each door of the rooms.
  Shower does not have much water.
  Nice pool though and jacuzzi as they provide towels and there is sauna inside the shower rooms.
  Toilet does not have bidet.

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• Anynomous

  31 January 2017

  I went here to stay if they had vacancy. The guards insisted I go to the parking garage before going in to see if they have vacancy due to all the traffic going in. And that of course is fine with me. So I park and go inside. After standing in line for 30 min in one desk line they then tell us if you want to check in to move to a new line. So hear I stand agen for 20 more minutes. Now the front desk tells me that there were no rooms available at that time. Yes I understand I did not have A reservation so what can I expect. My issue was that they charge me for parking when the guards insisted I pull out of the check-in area to go to the parking garage. I feel that they should not charge me for the parking when I was doing them the favor. I have stayed there before and it was a great place at a fair price when I stay on that side of town. The parking fee was not a lot But I fill like I was cheated and so I will never stay there again.

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• Anynomous

  24 January 2017

  My family's favorite hotel for staycations. We've stayed here for like 4 times already. Not too pricey for just a weekend getaway. Great for family or romantic escapes. Superb ambiance and facilities; our kids love the pool and play area. Nice and warm hotel staff. Will definitely be back again ;)

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• Anynomous

  30 December 2016

  I stayed in both a deluxe double bed room and a premium queen bed room.
  AC are too noisy in both cases, dripping in premium room.
  I changed from one premium room to and other, yet found both rooms have the same sink problem: the installer didn't know to connect the overflow water hole to drain pipe. Overflow water get to the floor and immediately flood the place.
  I give it 2 stars just because the location is not too bad if you love shopping. But if you are not a shopping spree, I would give only 1 star because the traffic is unbelievably terrible here.

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