The employees HATE customers. If you ask one of them a question, they’ll pass you off from one employee to another. I was asking for architecture and interior design books. I was passed off by 5 employees who didn’t seem to like being bothered by customers. The last woman pointed me to a shelf of art books. I told her those were art books, not interior design or architecture. She didn’t respond and pretended not to hear me while also pretending to dust off some books, inching farther and farther away until she was safe from my voice. It was like a scene from a comedy film, except it’s not funny in real life.
Provided it's not the holiday season or worse, school enrollment season, National Bookstores are generally great places to feed your mind. I like the way they choose sales people who exude an air of calm and scholasticism. Whether that just rubs off on them by osmosis because of all the books around them I don't know. What I do know is they have this calming and unhurried air around them. And very helpful too. Like librarians! The only complaint I have is they've changed their policy re books available at another branch but not at the one close to you; used to be you could wait and they would transfer the book there, but no longer.