Ms. Evangeline, Ms Claire and all the staff were meet has been very kind and helpful
I loved it but it didn't just meet my expectation.
The couple's package is worth it. It includes and overnight stay in a room with a queen sized bed, breakfast, use of swimming pool, sauna, jacuzzi and couple's massage. :)
very poor customer service, the receptionist is very rude.The pool is dirty and the room looks like a hospital, mosquitos are every where, the cr inside the room is stingy. duh what a place!!!!
Forced 1 stars. My apologies. For the sake of your learning please review fundamentals for proper management in customers service and put it in practice. Thank you. ;-)
HAHAHA. You're very pathetic. You even erased all our negative reviews in Facebook? Wow. THIS RESORT IS SO PATHETIC. RUDE STAFF!!!!! SPECIALLY MISS JOY!!!! The bed sheets and pool are very dirty very itchy I might say. They even accused us that we stole blankets from them?! Those hospital blankets?! (Mind you the rooms looks like a public hospital! even the curtains) They expect to have 20 beds and to our surprise it only has 16. 16 DIRTY BEDS AND BLANKETS!!!!!! The CR was so creepy! The shower room doesn't have lights and a place where you can hang your clothes.WORST RESORT EVER!!!!!! CAN I JUST REVIEW WITHOUT STAR?! TSK.
Poor Customer service skills! They don't know how to treat their clients well. They were rude especially the girl named JOY! The owner needs to know how she handles the customers. Otherwise their business will suffer. They deleted all the negative review on their facebook page.
We have been in different resorts for team building but this is the worst experience we have ever had. The place is quite big however the service is really bad. Don't know how to acknowledge customers. The place has no security. Won't go back here.
Poor service on their spa, therapist wont inform you when there finish massaging you, and they wont offer u anything even water! And mostly the room is full of mosquitos!!
The room is cozy, romantic in style with a wooden carve bed and a very nice bathroom. We also avail there SPA package for only 650 per head.
JUST a note, bring your own snacks or meal because the hotel don't offer a dinner or lunch. And if you are a coffee addict, bring your 3 in 1 coffee since the room have an electric kettle. breakfast is serve in your room as early as 7:45am. The road is rough and the place is not easy to find. For easier way for public transport, First stop would be Antipolo church then ride a tricycle just tell manong driver to take you to Callospa.
We will probably will be coming back here very soon to have a relaxing weekend again.