BENCHMARK GLOBAL MANAGEMENT SOLUTIONS, Inc.

BENCHMARK GLOBAL MANAGEMENT SOLUTIONS, Inc. is a company, located at Philippines. Visit their website www.benchmarkglobal.com.ph or LinkedIn profile for more detailed information.

I have been involved in the outsourcing industry since 2008. Throughout our business, we successfully managed accounts from the telecommunications, social media/entertainment, education and healthcare industries. The knowledge and experienced gained led to the establishment of Benchmark Global Management Solutions; an avenue to implement innovative business strategies and to focus on three (3) of the fastest-growing segments in the BPO industry: customer service, back-office operations and transcription. While young in tenure, our management team is composed of seasoned individuals with over 10 years experience in the different areas of BPO operations. In October 2013, Benchmark entered into a partnership agreement with Light-Core Incorporated, a business consultancy firm based in Canada. Under the agreement, Benchmark shall provide Digital Marketing services to the clients secured and oriented by Light-Core in behavioral management. The process lends a unique spin on Digital Marketing in that the creative brief is based on the client's core values. Thus, the Digital Marketing and Social Media Marketing design is a clear and true representation of who the client is, what his services can offer and how the organization manages the customers. To ensure targets are met, we integrate elements of outsourcing into the mix: telemarketing to convert generated leads into sales, inbound support to retain these new markets and back office to improve the response time of inbound support.Our approach then is to introduce synergy among the services and address both cost management and revenue generation concerns of the client. By spreading operations across these services, we lower cost, introduce efficiency and improve our value proposition.

Tags : #OutsourcingOffshoring, #ContactCenterSolutions, #KnowledgeProcessOutsourcing, #BackOfficeOperations, #TranscriptionServices