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Added by Sayyid Sajad, at 20 July 2026
Frequently Asked Questions (FAQ)
- How much does delivery cost in Oman??
Standard Delivery (1-3 working days): Free
Please note that your order cannot be delivered by our delivery partner on public holidays, so these days do not count as working days. - How can I return products purchased from the Swarovski Oman website??
You can return products purchased on the Website by sending us an email at [email protected] for our team to initiate the pick up process.
You may return ordered items within 15 days from the date of receipt (with the exception of Gift Cards and customized products). To return your order please send us an email at [email protected] or messages us at 91311430. - What is Swarovski Oman's return policy??
If you are not completely satisfied with a Swarovski purchase for any reason, you have the right to return the products within 15 days from receipt of your order.
All products must be returned to us unused and with all Swarovski and designer tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice, please refer to the below section for more information.
We will not accept any returns if the original packaging has been opened or tampered with.
We require a valid proof of purchase. This can be the online invoice or store invoice/receipt.
We are not able to accept returns or exchanges of pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn(condition does not apply to manufacturing issues).
Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.
Returns that are damaged or soiled may not be accepted and may be returned to you.
If we receive any return of defective items outside of our return policy, we will return such item back to you.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Returns and pickups are free of charge.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly. - Can I send a Swarovski order as a gift??
Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.
If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself. If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty but no invoice.
Please note that, in any case, only one greeting card can be added per order. After making an order, it is no longer possible to add a gift bag or greeting card. These options must be selected during the checkout process. - How Do I Make Sure the Products Are Genuine Swarovski Items??
This website is the official Swarovski Online Shop, operated by Khimji Ramdas LLC, an affiliate of the Swarovski Group in Oman. We fully guarantee the authenticity of all products purchased here. Please note that several other online shops may also sell Swarovski products. Since we do not operate such sites and have no control over them, we cannot guarantee the authenticity of products sold via these sites. Please use caution and common sense when purchasing in such other online shops, and make sure they are affiliated with us (for example, by checking if they appear in our Boutique Finder and/or have a good reputation in the market).
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