Too big and not quite well with information about where to go to solve the problem one has!!
Wonderful decor and helpful rep. It is unfortunate that the Doha office had communication problems with the one in Muscat.
Can be hit or miss.
Can be 5 stars if assisted by the country manager, Ibrahim, or his fantastic assistant Ahmad or another agent from the Philippines (sorry forgot your name).
Or can be 1 star if assisted by other agents (will not mention names) whose sole job is to sit at the front desk and do the minimum work possible with the least interest, leaving one frustrated.
It's the best office for booking also for inquiries also the best plane in the world I like it so much more
I visited for my tkt refund.. Very polite and helping staff