Aramex

Location :

• Anynomous

  08 April 2021

  So so bad experience I've been calling Aramex for almost three days no one even answer the phone 📱 which can of services you are given the customer. not professional so bad. Better to remove the number from the web it's useless

• Anynomous

  03 April 2021

  Good service, customer waiting area i don't think is big enough to accommodate many customers in rush hours.
  
  Overall service is good

• Anynomous

  20 January 2021

  Genuinely some of the slowest unresponsive staff. The service is unnecessarily slow. If only they sorted the packages in a more streamlined system they may get better. Let's hope the DHL service gets to Oman soon. Use this place only if you truly can't find any other place.
  
  2 year update: still the worst delivery service there is. Customer service is terrible. No delivery window given. No flexibility. Too expensive for what it is.

• Anynomous

  05 September 2020

  Very poooor service..

• Anynomous

  13 June 2020

  I send emails and call the phone and they do not answer something, very bad service to the utmost extent, the company's management must be separated and replaced with good people who know how to respect customers

• Anynomous

  12 June 2020

  Due to Corona, they are not letting anyone to enter inside so around 20 people are always standing in a queue outside the store in 45 degree Celsius. Wonderful experience..
  The best part is that there was only 2 employee's to handle the crowd..

• Anynomous

  07 June 2020

  It's a bit annoying, I know it's not there mistake, but I could have been organized in a better way.. a very long queue all the way outside in the summer heat, less employees were attending. So, the management should've done something better to serve the costumers!

• Anynomous

  02 June 2020

  They never receive phones, been trying for days in vain. It rings for many minutes then automated voice says goodbye and hang up. Who ever in charge check on this please. The reviews are more than enough for an improvement!

• Anynomous

  21 May 2020

  Horrific customer service experience; call center useless at best, if you are lucky enough to talk to someone. All their external emails are routed to automated system so expect no reply. Don't get me wrong, you can easily communicate with them; the challenge is to have a human being communicate back. Maybe they are waiting for the pandemic to be over to resume "customer service". In short; take your business somewhere else unless you have all the time in the world.

• Anynomous

  09 January 2020

  My dear sir my name is usman Ghani from Pakistani.near stay in oman i need job driver license have omani and forklift driver have service certificate saudi Arabia my experience 5 year..I need job driver pik and drop....and delivery and delivered experience 1 year saudi Arabia and jollychic warehouse experience 1 year....plz contact me..78129710 I need job. Plz contact me..I like job

• Anynomous

  07 September 2019

  Centrally located. Efficient queue system. Helpful staff.

• Anynomous

  30 August 2019

  The service is very slow and there its difficult to find parking near by
  You beed most of the time to wait at least 30 min to wait in que
  The best option to receive your shipment at home or work as its free of charge

• Anynomous

  28 August 2019

  Not qualified stuff. Take too much time to finish any process

• Anynomous

  16 August 2019

  You need to correct your timing for Friday.

• Anynomous

  31 March 2019

  Service is perfect, specially shop and ship service, used about 1 year, if you need your Item so fast, ask them for pickup not delivery to your home address. Shop and Ship manager is really helpful and kind👍👍

• Anynomous

  15 March 2019

  Smoothly delivery service ...

• Anynomous

  13 February 2019

  They sent my box to a different state under a different name although they were provided all the correct informations on the invoice. They didn't admit to the big mistake they have made and said that they have provided the correct information to the local shipping company which it was a lie. After hours and hours spent on the phone we finally got a call stating that they have retrieved the box from New York and it's on it way to me. The box is in a very bad condition and UPS refused to deliver it until they got an okay from us to do so. The box was droped to the wrong location on Jan 24th and here we are still waiting to receive it. Worst shipping company ever, very unprofessional and not trustworthy.
  
  Aramex Customer service in New York was not any helpful either.

• Anynomous

  19 January 2019

  My parcel was sent to lebanon and stayed there for over a week!! I have very important things in it that i need urgently & I have called many times & each time they assure me they'll find a solution but nothing changes. I just cant believe the huge mistake, they sent it to an entirely different country! Dont trust them. Need to file a lawsuit.

• Anynomous

  16 January 2019

  Great shipping facility and business but sometimes waiting for your shipment may take too long

• Anynomous

  05 December 2018

  Its good idea to have shop and ship account with aramex if you buy things online

• Anynomous

  29 November 2018

  I can’t believe how terrible the service is. Their Muscat Grand Mall branch is routinely unstaffed during business hours, and they leave people’s property out in the open where anyone walking by could steal it.
  
  I would give this zero stars if possible. I am going to ask for a refund, because I have wasted enough of my time waiting around for Aramex to staff their locations with reliable employees.

• Anynomous

  10 November 2018

  Good company with great customer service but it needs more improvements

• Anynomous

  27 September 2018

  I successfully received the Real Madrid stuff I ordered on their online store! Thanks Aramex for that. But it was not perfect. I have to mention these for the company's improvement. First, I prefer to communicate via email but Aramex does it in facebook Messenger. This is difficult for those who have no facebook. Second, the bot in Aramex facebook page told me the parcel is ready for collection in Grand Mall branch but when I called through phone it's not there but in Al Khuwair branch. So I was forced to collect in a big & busy branch. Lessons should be learned.

• Anynomous

  06 September 2018

  aramex in Oman is no longer accepting parcels to east Africa. they accept only documents. no valid reasons given.

• Anynomous

  05 June 2018

  Genuinely some of the slowest unresponsive staff. The service is unnecessarily slow. If only they sorted the packages in a more streamlined system they may get better. Let's hope the DHL service gets to Oman soon. Use this place only if you truly can't find any other place

• Anynomous

  05 June 2018

  everytime i visit aramex i like how well organized it is ,also the empoyees are professional and very fast at clearing your goods .

• Anynomous

  22 May 2018

  Tooooooo Slooooooooow by choice of many of it's own employees, a few very hard working employees like bees abused by a ton of a lousy employees and drivers, Baaaad Hiring Policy I guess!

• Anynomous

  20 May 2018

  I regularly order shipments and I recieve them from Aramex. Their service is very good in Muscat. I get may shipments at home.

• Anynomous

  10 May 2018

  1 star for the call center. They lie and promise to call you back to solve the issue but nothing happened.

• Anynomous

  30 April 2018

  They take way too long to deliver your package and keep lying to you that they will deliver it on a certain day. Theyre probably the worst out of all

• Anynomous

  10 February 2018

  this is the worst courier company here in oman.dont ever fall a victim to this company.try DHL to be sure and safe.there should be a change in the management of this company or better to close down for poor service.

• Anynomous

  06 February 2018

  I successfully received the Real Madrid stuff I ordered on their online store! Thanks Aramex for that. But it was not perfect. I have to mention these for the company's improvement. First, I prefer to communicate via email but Aramex does it in facebook Messenger. This is difficult for those who have no facebook. Second, the bot in Aramex facebook page told me the parcel is ready for collection in Grand Mall branch but when I called through phone it's not there but in Al Khuwair branch. So I was forced to collect in a big & busy branch. Lessons should be learned.

• Anynomous

  04 February 2018

  Friendly and professional staff, Came in with issue, staff handled it like champs and went out happy!

• Anynomous

  02 January 2018

  They take many days to deliver things. My things have reached at their office but they still didn't deliver its been 10 days i call them daily and they say [yes mam it will be delivered today] and then they don't deliver anything

• Anynomous

  27 December 2017

  My best friend's wedding dress was being delivered by aramex and they said they would bring it by 23 Dec from dubai to oman but her wedding was on 21st!! When we pressurised the call center people they said ok we'll send it out tonight and you will have it by next morning. Big big big lies!! If we hadn't gone to the aramex office her wedding would of been a disaster. Thanks to Mohammad the manager in the office who promised us in 3 hours we'll hand it over to your guy in dubai. Poor customer service, they lie to you. Shameful!

• Anynomous

  12 December 2017

  Very poor service. No commitments on delivery dates. Suggest to close this service in Oman. Advice others to go with other opinions.

• Anynomous

  12 December 2017

  Most Pathetic service i have experienced ever. DHL & FedeX is 1000 times better than this. They kept my shipment idle more than 5 days saying that shipment is waiting for flight allocation. Oh my GOD 5 Days in a hub waiting for flight allocation :-(.. Even Customer support is also pathetic in all levels. They doesn't know where the shipment is reached and why it is kept on hold.. TO all my firends DONT USE ARAMEX..! PATHETIC AND HORRIBLE IN ALL LEVELS....!!!

• Anynomous

  08 December 2017

  Overall their service is good with the exception of sometimes the longer waiting periods.

• Anynomous

  05 November 2017

  Good courier service, more reasonable than DHL and Fedex

• Anynomous

  29 October 2017

  Delivery service very Verrrrry Slow service, you have to wait at least 30-40 min to recieve your order.
  If you want to send maybe u will have to sleep.

• Anynomous

  21 August 2017

  Good service and fast delivery. However, they shipping charges are high.

• Anynomous

  15 June 2017

  Careless staff. I came to collect my item and they told me they will bring it, and after one hour they say that they have lost the paper

• Anynomous

  02 April 2017

  Their customs policy is not understandable. Always they ask for 3-7 OMR customs, when I ask for the document they give just print out without stamp and signature. Also from China to Oman shipping time is 5-7 days, from Aramex-Muscat to my address in Muscat 2 or more days.

• Anynomous

  11 March 2017

  Good to use them on small shipment or documents with max of 1 kg.
  Better to use other services when goes on more than 1 item or more than 1.5 kg. It will be cheaper especially storage service available with other couriers. But Aramex cancelled it.... I don't know why...

• Anynomous

  04 March 2017

  Very unwelcoming, cant communicate with employee with any language his English is totally rubbish, his Arabic is zero, and the female one was working on her nails so she could not afford me some time.

• Anynomous

  21 February 2017

  Great service and helpful staff but they don't have offers or promotions.. I would be happy to get some. I have paid more than 300 OR in two months!!

• Anynomous

  11 September 2016

  Shop & ship is great service that help us to buy from outside like amazon but it's so much expensive. For the first half kg is 5.5 r.o and for the rest is 3.5 r.o . The worst thing is that they don't collect some shipments in your a dress outside and bring it as one shipment so the price will decrease . As well sometimes the shipment from the store like amazon will reach your address outside but the aramx will not send it direct I don't know why which make some delay and this can not be called express shipping. The staff in this store are helpful and friendly and they helped me to get some stuff that I've lost during shipping but the store needs to be more comfortable and more wide with more manpower because during last two years many customers are applied to get this service .