I did the abyss. The guides were very good and knew what they were doing. We were trained with absail and then descended into the cave for a couple hours of being guided through the dark passage ways to find the glow worms. Activities included zip line and jumping into an underground river. We were given snacks at regular intervals and once it was all over there was soup and bagel waiting. However it's worth noting that in parts the cave can be uneven with sharp edges that need to be careful when traversing.
This is an absolute must for anyone who enjoys adventure tours or natural beauty. The guides are knowledgeable, accommodating and most of all fun. There are 3 different types of tour a walking/boat tour in the caves, a rafting (more like tubing) tour (which is what we did and loved) and a more adventurous abseiling/ziplining tour. They even provide hot showers and soup and a bagel to warm up afterwards. Would definitely recommend to anyone visiting
The people working there were awesome. Excellent job, excellent people.
But black water rafting is not exciting. The climbing part was very easy. If you have not done any climbing, rafting, maybe, but still no
Absolutely amazing experience! The black abyss took about 5 hours and during that time the guides provided two separate snacks for the group which was an excellent surprise. The guides were well trained and very friendly. I highly recommend!
One of the best things that I've done on my trip to new zealand. Awesome walking and swimming on a 5h journey cave. One of the guides asked things about me and I told her that I love lord of the rings and the hobbit. Later, on the cave, she sang the Hobbit music theme. It was very exciting, I will never forget that. Thanks for the memories.
Absolutely loved it. We did the Labyrinth (black water rafting). It was awesome. Our guide Cam was great! He inspired confidence and was knowledgeable about the caves and area. He clearly loves what he does. We had so much fun, and we were blown away by how significant, large and how deep the cave was. The glow worms are impressive, and we were there when there are fewer worms! Highly recommended.
Unreal. We just did the 3 hour tour but it was enough for us. Both guides were great and really helped make it an awesome experience. If you're considering this definitely go for it, glad we did. Thanks to everyone there.
Matt and Gee were our tour guides. The exuberance of youth and the love for whay they do were clearly visible. Loved the tour overall. The caves are an absolute wonder. We did the labyrinth cave and it was phenomenal.
A must do! What a great way to experiencing caving & very professionally run. We did the Labyrinth experience and had a blast. Even though it was winter & the water freezing it was highly worthwhile. You will get very wet, but they provide great wetsuits. I highly recommend taking a spare t-shirt or long sleeve surf top to wear underneath the wetsuit for extra warmth.
Absolutely brilliant, the tour guides were great and very competent. They take really good care of you and make you feel comfortable down in the caves. The glow worms were amazing and there were lots of adrenaline filled adventures too. Loved every minute � Thanks guys!
We did the abyss tour. An amazing 5 hours underwater. Even as an experienced climber with many abseils and adventures behind me this tour provided something new and exciting. Awesome views of glow worms in a tranquil beautiful environment
We did the Abyss tour and it was amazing. We received adequate equipment. Our tour guides were competent, fun, accommodating, and engaging. The food was good (we had lunch here too). All the staff was very friendly and quick to answer any questions we had. The parking lot could use to have a bit more space, but that's not a huge deal. Overall, well worth the money and would recommend to anyone. The caves are gorgeous and the glow worms are so awesome to see.
I am extremely dissatisfied with this company. I was in New Zealand in October and had an adventure booked with this company. It was one of the things I was most excited about. When the day came I was up extremely early and traveled for 3 hours to get from Auckland to Waitomo. When I got there (over and hour early I might add) I was told that due to the heavy rain the water levels in the cave were too high and the water adventures were cancelled (this happened at 10am). Fine, I am reasonable, they can't control the weather, I got on a bus and took the 3 hour ride back to Auckland. Only now they are trying to say that I missed my pick up time (they times they stated they came to get me are much later than my actual pick up time) and so I will not receive a refund. When I told them in no uncertain terms that I did not miss my pick u time they changed their story and now they claim they did not cancel tours due to weather on the day I was there. So still no refund. I think I was very reasonable in my request for my money to be returned since I did not receive the service that w=money was provided for. 0 out of 5. DO NOT RECOMMEND
I cannot begin to describe how much fun I had on this day. What an absolutely FUN, EXCITING Adventure!!!
This company takes care of their customers/passengers like nothing I have ever seen before. Their staff are VERY friendly and they take the time to make sure you have the equipment you need to be comfortable. They instructions are easy to follow and the whole experience from beginning to end was LEGENDARY!!!
My girlfriend and I did the "Black Abyss" tour which started with us repelling 100 feet (33 meters) down into a cave into the darkness. Then it included a zip line that was exciting since I could only see glow worms as I went flying by! Then the rafting which was awesome!!
When I return to New Zealand I plan on doing this adventure again simply because it was so amazing. Their staff even give you free tea and tomato soup after you've showered and gotten back into your normal clothes. Such an AMAZING EXPERIENCE!!!!