Went in to get a replacement cable for our WIFI box, expecting that they wouldn't sell without modem. They pulled out a few different recycled cables and sent me home with the right one, at no cost. Very smiley staff for 5 PM so 5 stars.
Service depends to whom you speak.
First older guy was very helpful but told us that we have to buy a new SIM card for a new traveller plan.
The very nice woman we talked to afterwards told us that we also can top up our current plan with the new Information, means: we were able to keep our current number.
So in summary: good service but be sure what you want before
Good efficient service, friendly helpful staff. Bought a new samsung phone but sadly they didn't have a cover or glass protector for it so had to purchase them elsewhere
Our business landline been cut off for a week, we cannot receive calls either call out. We contacted Spark more than 5 times because this is a very urgent issue for a business. However, they only sent one technician came but couldn't fix the problem. The technician said he needs to pass to another person who is expert on this part, but no one comes back again. Our landline had no any problems in past 5 years. All of sudden the issue comes is because Spark forces us to change to fiber. Then they just ignore to fix the problem. This is how the service they provided.
I went to get a new phone, I had a great salesman named " ADI
.He was great with customer service ", I asked if he could help me with transferring stuff from my old phone to the new one ..
He was awesome , nothing was a problem. I was so happy, he didn't make me feel like a nuisance, like some sales people do.
Great service ADI.!!!!!!!!😀😀😀😀😀💯
Found the staff in Spark Store Invercargill most helpful, friendly, knowledgeable and efficient. Bhavik really went the extra mile with setting up a new phone. Thank you Spark. While there was a short waiting time, all the staff were dealing with customers as quickly and expertly as possible.
Good deals and friendly staff and friendly service
First visit, 30mins with zero help. Staff did not handle the number of customers well. Second visit, 30 mins but got my problem sorted. Third visit, got a new plan for my wife in 15 mins. Maybe it's my beard
Quick and easy costmer service
Good service, good people to deal with 👍🏼
Awesome service. Sometimes there is a wait but they are quick to get you sorted.
Shocking. Rude and arrogantI can handle spending 3 hrs on ph to spark.. being bumped from one department to another with some nice people trying to help. The final solution from the ph techs was to take all my equipment to the retail store and the lovely guys there could help me - NOT. Arrive at store, explain my problem and friendly young gal asks her supervisor what he can do.. he doesn't even have the decency to talk to me or look up from his pc just says not our problem go home and spark will ring you. It wasn't the answer that pissed me off it was the rudeness, lack of customer service skills and lack of courtesy to listen to me I was treated like a piece of gum on the bottom of his shoe.if he had acknowledged me in any way maybe I wouldn't be writing this review. Spark maybe you need to train this retail supervisor in some customer etiquetteand maybe he was having a bad day but he just made mine worse.