Name: Saxon Appliances
Address: 383 Wilsons Road North, Phillipstown, Christchurch 8011, New Zealand, NZ
Telephone: +64 3-365 6404

Saxon Appliances is a store, located at 383 Wilsons Road North, Phillipstown, Christchurch 8011, New Zealand. They can be contacted via phone at +64 3-365 6404, visit their website www.saxons.co.nz for more detailed information.

Location :

383 Wilsons Road North, Phillipstown, Christchurch 8011

Contacts :

Added by Jopie, at 25 May 2016

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

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Annakeye

20 October 2017

Wow! Just phoned to get a part for my vacuum cleaner, was given the option of pressing 2 for vacuum accessories, and immediately got muzak in my ear. This is not conducive to good customer service.
Karina Collins

05 October 2017

Terribly rude lady on the ph esp when all I was asking for was a repair timeframe
Kwozzi

05 September 2017

Awful and in agreement with all the other unsatisfied customers here (rude and uncouth front counter staff definitely included). Phoned for a part and quoted. When I drive there from across town nearly double the price. $47. Only two people at desk and both claiming "I don't remember", then told I was getting it cheaper than cost. Errrrr? BS. Had trouble with these guys and gals before and should have known better. Total rip-offs. Left and called into an electrical outfit on Fitzgerald Ave and got same part for $11. Don't know where they source their parts but obviously not where the joint on Fitzgerald Ave does. La-La land I think. lol. Avoid at all cost. Also wonder exactly who write the "glowing" reports? looks suss to me ;)
Frances Laine

31 August 2017

A must to visit if you need a part for appliances. very accommodating
Lotus Esprit

22 June 2017

Save yourself it's too late for me!! go anywhere else! Took so long I had to buy a new machine. Said old was not worth repairing but husband fixed by replacing a washer and goes fine now , had bad feeling when technician was here with verbal diarrhoea should have listened to my gut and not let them take it. Refused to deliver back to us even though they took away- had to collect ourselves. Would have got more satisfaction out of lighting my fire with the $130 it cost for wrong diagnosis than in dealing with this company.
Jessy Roberts

24 April 2017

Terrible company to use to fix anything - would not recommend to anyone! Funny how Joy Allison who works at the shop has commented that this place is 5 star and the staff has amazing service. Joy is basically a oxygen thief :)
Phillip Holland

20 April 2017

Absolutely appalling - worst customer service I have ever experienced. They have had my dishwasher for 2 months and just today I rang and they have told me that it has just been fixed - one part costs $450.00. I recommend no one to deal with this company, the lady on the phone Joy or whoever her name is, is a person who says they are going to do something and does not deliver.
Reece Godinet

31 March 2017

The first and only. Place in chch to get spare parts and repairs for appliances. There might be others but these ones have been running the longest
Shan Koo

24 December 2016

We are extremely disappointed with the services provided by them. We paid approx $90 for a call out that result in a wrong diagnosis of what's wrong with our fridge. The technician spent less than 5 minutes checking our fridge and told us the condenser fan motor is the problem even after we repeatedly said that we tested the motor and it worked fine. All he did was remove the back panel and turn the fridge on and off repeatedly and then said the motor is the problem even without checking anything with a multimeter as done by another technician from a different company. We will not recommend their services to anyone as they did a half ass job and caused us to spent more money to get another technician in.
Joy Allison

07 October 2016

Fantastic service and wonderful helpful staff. First experience with Saxon's and this will be my go to place from now on.
Jan Willert

25 August 2016

Nice staff but way too expensive. Tried to sell a 70$ part which had to be ordered in for $220. I can order parts from websites myself and get it delivered to my doorstep.
Anita Paterson

01 June 2016

Saxon used to be our "go to" place for all appliance spares, but we won't be using them any more.
I phoned for a part 12 days ago, and left my credit card details with the woman on the phone. She said I'd have the part "soon", which was good news as I haven't been able to use the appliance that requires the part. When I phoned today, I was told by another woman that the part was still in Australia and it could be another month before it's even delivered to Saxon. If I had been told that when I first phoned, I would have paid more and ordered it elsewhere.
When I told the woman on the phone that I was unhappy that I hadn't been informed of the long wait, she hung up on me while I was still talking.
I'm giving Saxon a one-star rating because their service used to be excellent. Years ago they were polite, prompt, honest - everything a good business should be. I hope they can turn this around or they will continue to lose long-standing loyal customers like us.