Our stay was done. It could have been better. The 1st room they set us up in was extremely warm with no good way to cool it off (2 windows opened 4" or so at max and the provided plug in fab vibrated like crazy.) Reception told us a couple times to just turn off or turn down the heat that was never turned on in the first place.
After contacting reception again to ask for another fan (they didnt have extras) they eventually set us up in a room across the road that was nice. It had a patio door that we could open to get good air flow. The room was nice although it was directly overlooking the highway. Not a big deal at night, but the semis started rolling past around 5 am and I had to shut the doors and windows. The bigger issue we had was the fire alarm went off around 130 am for our room as well as at least 4 or 5 around it. They got it shut off after 10-15 minutes and we went back to bed. It then proceeded to start to alarm two more times for less than ten seconds but about 5-10 min apart which was tough at now around 2am.
The next morning at check out I asked of they figured out the alarm issue and all the receptionist stated was that one of the rooms got too hot and triggered the alarm. No apology given. It made for a tiring next day and 3 hour drive to next destination.
Pretty location the pancake rocks are extremely close and worth seeing, but execution in the hotel and restaurant were lacking.
Nice accommodation but restaurant letting it down
Good food, nice views, normal services, awful wifi.
Great location for certain. Service was spotty and we were given the keys to a room where a guest was already in the room. An honest mistake. Rooms are basic, no frills. Our queen mattresses were a well used and spongy and the pillows were not good. The room is very loud and the shower is through a thin wall so another person can't sleep if someone is showering. Parking is haphazard and the 200 level rooms have limited parking by the room. This is the only hotel in the area so they can charge more. Internet is spotty and there are only 4 channels on the TV - although we're not here to watch it. We're here for one night so it's back to AirBNB after this.
Atmospheric eco-place were you can see great panorama of the ocean from anyroom.
Great location,view .. room was clean and had everything we needed.food was good but a bigger menu and some more staff at the bar & restaurant would be more guest friendy
5 star for location, 3 star room and 4 star staff. Skip the restaurant it was disappointing. The Pancake Rocks Cafe down the street was very good.
Reception was efficient but we had warmer welcomes on our trip. Room was large and quiet. It is not possible to swim due to streams and there were sandflies all over the place. Low quality wifi.
Amazing nature, incredible walks, amazing views; I loved the ride by the West coast
Loved its views. Resteruant was a bit pricey for our family but the cooked breakfasts were amazing.
Great food & totally amazing rooms.
The only "bad" thing I can say about this is having to cross the highway to get from reception & the restaurant to your cabin.
It's easy enough to drive back & forth if need be.
Last time we were here was in 2012. Hopefully be back soon!