Had this policy for over ten years and paid in thousands $ - but just a heads up - as your pet gets older they will only pay out 50% (gold policy) of any vet bills (just when you need it). Not sure it was worth it. On a more positive note when claiming, the process is relatively easy and responsive. Check out Trust Pilot for more reviews and insightful info about this company.
I’ve had a great experience with my pet insurance claim, after a bad experience with my cat. My 11 month old cat needed emergency after hours surgery for a blocked bladder. All up his vet bills were just under $4000. I didn’t check my policy and wasn’t sure what the limits were, or how much I would need to contribute. I’m beyond happy and relieved that it was fully covered and I only had to pay $150 excess. Amazing. The claim process was fast and I had a friendly response as soon as I lodged the claim. The advice that it was accepted just took a couple of days. Couldn’t be happier with the team here.
Sales work was particularly professional. Was impressed with the clarity and price of special offers etc. A seamless transfer from temporary insurance over to our new Silver policy for our new pup.
Peace of mind is a great thing, and these guys are the real deal. Very happy with the flexibility to upgrade or downgrade policies if required too. Good work team!
I have had my border collie insured with Pet N Sur for most if his life, he is 9 now. I am not rich, far from it, my dog is my child & my best friend, he means the absolute world to me. We have had a few issues over the years & Pet N Sur have been INCREDIBLE!!!! I honestly don't know if Chester would still be here without them. Whenever I meet a new dog owner on our travels & the conversation is about health & the well being of our dogs I ALWAYS recommend Pet N Sur, they are just amazing. Simple claims process, fast response, great customer service. Please if you are researching Pet Insurance GO WITH THESE GUYS, you won't regret it. Thank you to the team at Pet N Sur for everything Chester & I appreciate it so, so, much!!!
Amazing Pet Insurance!
Paid out every claim I applied for.
But most of all very helpful, understanding, thoughtful and caring call centre employees