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Location :
Added by Jopie, at 18 August 2016
Opening Hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 9:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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8 Reviews
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14 July 2017
Unable to use the online service to apply the IRD for individual resident.
Called to the hotline to ask about the option.
Submitted the documents as was given.
Waited for 10 working days and get a refuse letter said that unable to process.
They waste my time. I sent an email to the ChCh office to ask for more detail but they havent responded yet, nearly 1 week I think.response / report this review -
26 June 2017
1. have been asking the IRD for several years why their Christchurch address is not in the phone book nor on the general website.
2. I phoned last Friday but I have to wait until tomorrow, Tuesday, to speak to someone. Why don't they have more people on the phones at peak time? They could invite some retired people back to earn a bit of money during the cold winter months.
3. I don't like not being sent a form each year with a booklet. Some returns cannot be done online.
4. They don't let me know by email when they have sent certain letters by so called secure mail. How am I expected to know I have received an answer?
Government departments used to give SERVICE but this seems lacking now in many ways.response / report this review -
14 June 2017
Typical I suppose.the IRD call line can not take your call.etc, and hung up. Not even a 'please wait'! I ended up being on hold for an hour!! Spoke with someone that didn't have authority to proceed and went on hold again!! And they wonder why people don't like them. READ THIS!
response / report this review -
12 April 2017
Such a disappointing visit. I went there in January to apply for tax return as my work visa had already finished. A lady there told me that there is no point for me to apply then because it will take them like 10 weeks to process it, but I will be eligible to apply in April and get it back quickly. I would save my time as I would do quite a bit of paperwork. BUT as it turns out now. I will get my tax return only in July. That's when my NZ bankwill account will be already closed.
In conclusion she made me lose money because she was lazy to do paperwork for me. There were no other people waiting then in the line.
P.S. Previously I had a great experience with IR, but it was in Napier.response / report this review -
27 March 2017
There was a 10 minute wait, but I was given a call back option (which I declined). Service was courteous and efficient.
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17 March 2017
40mins on the phone to these pricks.
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09 February 2017
I've been trying to get through to ird for 3 days now. They refuse to answer my calls due to high traffic. Could they not let me leave a message to call me back or something? I've never dome across a company that makes it so difficult for me to give them money before.
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25 August 2016
They lost my Ird number application, and they didn't answer what happening after I called and asked about my Ird no after 3 weeks. They said will ring me back, but never happened. Finally have to do the whole application again, wich costs me a lot of time and I even have to finnish work earlier! Well
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