Bike Barn New Lynn

Location :

• Anynomous

  27 December 2023

  Very slow service. Service I requested was a small one. They seem uninterested in doing it on time. My cycle was not ready on the given date. They took 3 days to repair a flat tire replacement. Spare new tire was provided by us. Unlike other Bike Barns, this was disappointing. Hope they improve, and welcome customers like the really mean it. :)

• Anynomous

  15 December 2023

  Great service. Friendly staff

• Anynomous

  08 November 2023

  He is good l don't know his name and he help me about the lights for my bike coz l asked him the cheapest price hahaha thank you sir..

• Anynomous

  02 February 2024

  Verry disappointed by the customer service, I was expecting a good quality of the tools I buy and it just broke after one use... went there today for a change and the super frenly manager told me i use the tools wrongly that's why the tool broke....so, he didn't want to change it... I highly not recommend !

• Anynomous

  28 June 2023

  If there was a quarter star rating for this pathetic shop , it will be to high.
  Unhelpful snotty manager, untrained in customer care, can't even answer the phone.Thought I would give them
  a try,, sorry Avanti Plus,, you the best. Avoid , stay away from this outlet..

• Anynomous

  27 May 2023

  I have experienced the worst customer service at New Lynn Bike Bran . I have ordered my little boys birthday gift from them and it mend to be assembled for pick up yesterday. Before i visit the store I've given a phone call just to make sure it's been built for pick up.They have confirmed it will be ready by 10.15 am. So I've arrived the store at about 12.00pm . My little boy was so excited to pick up his new bike . When we talk to the person in the counter (He Said he is the Manager) he was angrily said it wasn't ready for pick up. Then I asked why no one informed me when i phoned you this morning. He was really rude. The way he raced his voice made my Lillie boy scared too.No apology or anything. Just been bloody rude...And then I asked for a refund . He said it will take 4 days to get a refund. I was shocked. But I haven't had any choice ask him to process the refund in 4 days as I really didn't want to get after sale service from a such a bad place. They ruined my son's birthday gift. I wanted to make a complaint and I asked his name. He didn't give his name at all. Shouted back to us and walked away from the counter.Worst experienced. I would rather buy a bike from Warehouse NEVER EVER GO TO BIKE BARN NEWLYNN. IF the Manger act like that.... Well we don't need to talk about the co workers.Hate it.

• Anynomous

  15 March 2023

  Not impressed. Bought a bike - rear spokes bent a week after. When I came to store - the clerk took the bike and gave me 5 working days to pick it up. Then first they couldn't find the bike! Then they made me ($30.00+) pay for it as they claimed the bike went over a pot-hole and got bent, hence not over warranty (It's a kids bike and there are no potholes here!). The rear wheel tyre does not match the front. 3 things wrong...not to mention the bad service!
  
  Photos attached! Shoddy workmanship!
  
  Young lady who used it is barely seven years, how can someone who is less than 17kg break the rear tyre rim. She lives well out of town, so a weekend casual trip to New Lynn to get her bike fixed is impossible.
  
  Please for once do something that will earn you six stars and gain a customer for life, not what we have experience!

• Anynomous

  08 March 2023

  Not good, had a full service done on my bike expecting them to deal to the fact both front and back breaks sounded like fog horns. Get bike returned to me telling me the breaks are fine. Was wondering out of the shops extremely confused testing my fog horn breaks when an employee who didn't realise I had just had a service done told me I need new break pads!! I declined as I didn't want to give these guys any more $$! I'm assuming they didn't even test my breaks during the check, there's no way they would have returned my bike in the state I gave it to them in had they checked them properly.
  
  On the positive side they are friendly chaps.

• Anynomous

  05 March 2023

  Many thanks to the team at New Lynn Bike Barn for doing an excellent job of repairing my electric cycle. Running really well now. Cheers

• Anynomous

  02 January 2024

  Good selection just not what I wanted

• Anynomous

  18 July 2023

  Bought our kids last 4 bikes from here, great help with really good prices for quality bikes!

• Anynomous

  26 March 2023

  I was very impress by young sales person I think his name was Connor very helpful and excellent service given by him. also as a first time buyer he help me pick out a new bike.

• Anynomous

  15 January 2024

  Excellent service, great range of products

• Anynomous

  02 September 2023

  Very helpful staff, helped us out with my son's bike and didn't charge us which was nice. Good kids bike range too.

• Anynomous

  04 February 2024

  Have had two bikes and an 11 speed internal hub over the past few months. Issues get dealt with quickly and without fuss. I don't know how long they've been a team but certainly seem to all get along and know their subject. Thoroughly recommend.