Tilganga Institute of Ophthalmology

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• Google User

  02 September 2024

  I am writing to express my deep dissatisfaction with the customer service I have received. Since yesterday, I have been attempting to schedule an appointment but have encountered significant difficulties. Despite numerous attempts, I have not received any response from your team.
  
  From the start, dealing with your telephone operators has been a major hassle also reaching your premium call center the operator was same with horrible attitude. Asked manager for escalating the issue , but to no avail. No one has responded to my concerns, and I am left without the service I need.
  
  I had originally booked an appointment, but due to the poor service I have experienced, I will ensure that I do not attend and will not recommend your services to anyone. This situation has been incredibly frustrating and disappointing.
  
  I hope that you will address this issue promptly and improve your customer service for future clients.
  
  Sincerely,

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• Google User

  20 August 2024

  Every one year I used to visit this hospital, despite of having huge public, the service and doctors are extremely good.
  But, The lady in glass section is really rude.( I didn't see her name, because there is no name tag, I am saying specific; the lady with big forehead & thin however other staffs are really polite with good behaviours)
  She doesn't have some basic manners of how to talk with patients, how to do patient's service.
  The way she answered patient's question was really loud & rude.
  1st time we experienced this kind of behaviour in the hospital.
  But, I have respect for the Doctors & Nurses🙏

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• Google User

  15 July 2024

  This morning I was around there. I stopped my walk when saw a long queue of people waiting for a ticket. I don't know when it opens but it was 7:12 am but the gate was closed. How long the people have to wait to get a ticket and wait for a doctor and other ophthalmic treatment???
  I believe this is the story of every day. Can’t we make an online appointment? Can’t we install a queue management machine? Can’t we make a waiting space for patients and visitors? How can we improve hospital facilities and make people easy to obtain the services?
  How do these people get tickets on a rainy day?
  Who is responsible to care about it?

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• Google User

  12 June 2024

  The best place for your eye.
  
  The service might be slow sometime but the wait is worth.
  
  It’s my second visit over here.
  
  I am happy with the service provided.

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• Google User

  23 January 2023

  Very nice eye hospital in nepal. Dr. Sandusky Ruit is the best. I want to salute him.
  Tilganga Institute of Ophthalmology, formerly called the Tilganga Eye Centre, in Nepal is the implementing body of the Nepal Eye Program, a non-profit, community based, non-government organization launched in 1992. It was founded in part by renowned ophthalmologist and cataract surgeon Sanduk Ruit. The current facility was opened in 1994. The World Health Organization recognized Tilganga Institute of Ophthalmology as a WHO Collaboration Centre of Ophthalmology in 2019.[4] In Nepal, it is the second institute, and first institute in the field of ophthalmology to receive this designation. It provides various sub speciality services of Ophthalmology such as Cornea, Cataract & IOL, Glaucoma, Oculoplastic, Lacrimal and Ocular Oncology services, Pediatric Ophthalmology and Strabismus services, Vitreo-Retina, Uvea, Neuro ophthalmology and Optometry services.

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• Anynomous

  27 February 2018

  Very neat and clean hospital which provides any kind of treatment regarding to eyes .. This is one of the cheap and best hospital for all people

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• Anynomous

  17 February 2018

  Nepal Eye Program was officially launched in July 1992 to support the prevention & control of blindness in Nepal and the region. Tilganga Institute of Ophthalmology (TIO) is the implementing body of the Nepal Eye Program, a not-for-profit, community-based, non-government organization. With an aim to act as a model for treatment, research and training, independent yet working in co-operation with all other eye care centres and organizations in Nepal, the current TIO facility was opened in 1994.

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• Anynomous

  16 February 2018

  Nepal Eye Program was officially launched in July 1992 to support the prevention & control of blindness in Nepal and the region. Tilganga Institute of Ophthalmology (TIO) is the implementing body of the Nepal Eye Program, a not-for-profit, community-based, non-government organization. With an aim to act as a model for treatment, research and training, independent yet working in co-operation with all other eye care centres and organizations in Nepal, the current TIO facility was opened in 1994.
  
  In the early years, working with The Fred Hollows Foundation (FHF), Australia, TIO played a key role to help refine and adapt a practical, safe, and affordable technique of intraocular lens implant for cataract surgery in developing countries. Another key achievement in the early days was the establishment of the country’s first eye bank, in conjunction with Tissue Banks International in Baltimore, USA, and Lions International.
  
  Another vital international association of TIO early on was with the Himalayan Cataract Project (HCP), USA. They helped to run unique projects empowering local physicians to alleviate the suffering caused by blindness, including skills-transfer education, cost-recovery, research, and the creation of a network of eye care facilities.
  
  With the establishment of the state of the art manufacturing facility for intraocular lenses funded, designed & constructed by FHF, TIO had started off considerably well equipped in its journey towards blindness prevention and eye care. After fourteen years, TIO is still determined in its mission to be the hub for ophthalmic services, academia and research. The current focus of TIO is on strengthening its academic unit, opening more rural community eye centres in the hilly and mountainous districts of Nepal and above all sharing the ‘Tilganga’ model of eye care concept to others.
  
  Through the assistance of HCP and FHF, TIO is regularly conducting high volume remote cataract surgery camps and establishing sustainable rural eye care infrastructure in Nepal. HCP is also partially funding the current expansion project of TIO into a new building to manage our increasing demand. The FHF has been providing continued technical assistance to the IOL laboratory over the years and now has completed the total transition of control of the laboratory to TIO.
  
  Overall, TIO has crossed many milestones and has now grown into a centre for high quality ophthalmic services, products, training and academia. However, the burden of blindness in Nepal is still large, TIO and its staff feel there is still much more to do and many more challenges to overcome.
  Dr. Sanduk Ruit & Team

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• Anynomous

  08 February 2018

  The RSU Dept was found so neat n clean. They have maintained it in a very well manner n have beautiful environment.
  Gives totally a new feeling n experience of tilganga hospital.

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• Anynomous

  11 December 2017

  One of the most regarded Opthalmology hospital of South Asia. Have good record of sucessful handling of various Opthalmological cases. But usually overcrowded, and ineffective management on OPD services. Beside, behaviour of staff is intolerable, even can't help senoir citizen patient on finding right room.

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• Anynomous

  07 December 2017

  Tertiary level eye care hospital under the Tilganga Institute of Ophthalmology (TIO). Offers all sorts of eye care at affordable cost for the general public. It also manufacturers intra ocular lens of international standards at revolutionary low price compared to other global manufacturers and exports them all across the globe. One of the institutions Nepal can be proud of.

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• Anynomous

  06 November 2017

  Crowded -long waiting hours
  Laboratory reports not delivered on time
  Doctors did not concerned when I had blood spot in cornea.....that could have damaged my vision permanently....
  So if you are from non medical background then you may give them 5 stars rating but since I know how these hospital staff work then you will know that this hospital is not good enough...
  There is no use of complaining to any officers here they all just do formality of listening to you but. actually they just don't care....worst experience I had here....

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• Anynomous

  24 October 2017

  Nepal's tertiary hospital on Opthalmology. They are famous all over the world for their cataract surgery. This hospital was initiated but Dr. Sanduk Ruit who is Ramon Magasasay award winning doctor. Hospital provides 24 hours of emergency and trauma services and daily 8 hours of Out Patient Services. Please be early because there is a lot of patient in-flow.

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• Anynomous

  07 October 2017

  Best eye hospital in Nepal. Reasonable price, experienced doctors, latest and innovative technology used.

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• Anynomous

  17 September 2017

  Excellent eye hospital.
  Quality eye care service provider.
  Providing eye care service to remote areas of Nepal.
  15 eye centre at different district for primary eye care.
  Conduct national and international Outreach microsurgical eye clinics.
  Having own Intra Ocular Lens IOL laboratory.

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• Anynomous

  23 June 2017

  It is best eye hospital in Nepal located in Tilganga, Kathmandu. It provides good eye health service through experienced Doctor's and Nurse. One should wait for long hours to meet doctors.

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• Anynomous

  03 June 2017

  One of the biggest eye care centre of the country, provides various facilities at a suitable price rates.
  
  From normal eye check up, to complex operations are the facilities provided in the hospital. It even provides a lager Surgery for people suffering form myopia.

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• Anynomous

  01 June 2017

  Biggest eye hospital of Nepal. The only thing is that you have to wait in long queue for treatment. Could even take whole day for simple treatment as well.

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• Anynomous

  28 May 2017

  its so great hospital and long time experiences doctors here give services so we hopeful it will be better service take future .

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• Anynomous

  26 May 2017

  one of the well equipped largest eye hospital in Nepal with experienced doctor team and excellent management.

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• Anynomous

  02 April 2017

  May be it is the best eye hospital in nepal here we found excellent doctor good management and modern equipment.

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• Anynomous

  29 March 2017

  You don't get doctor appointment so easily. But this hospital is excellent for eye check up and surgery of your eye.

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• Anynomous

  28 March 2017

  I did my eye surgury here. I had an amazing there with the doctors. On the back side the place is crowded and have to wait months to get appointment

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• Anynomous

  23 March 2017

  One of the reputed eye hospital of South Asia... Very good check up... Even a patient can get services during Dashain ( they operate emergency service during three days of Dashain)

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• Anynomous

  17 March 2017

  trust worthy medical services . best eye hospital you will find in Nepal.

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