The Bank has a bad habit of not receiving the calls.
It says the bank is open till 5:30 pm but the wont even receive the damn call at 5:00 pm
I called them five times but they won't receive the call
Haan good commercial bank in the the city of Nepal
Pathetic customer service. I had to wait 2 hours to deposit a small amount. There were more than 100 customers waiting in the lobby and only 3 tellers were working behind the counter. A headquarter is run in such inefficient way , i can guess the condition of Smaller branches. Shame on you management. Class B development banks are better tha you.
It was good at around 2014/15 but not good anymore after the merger.. to slow cash counters.. no understanding of proper and systematic way of trading with individual accounts and company account.. this makes the customers vety difficult and makes them waste a lots of valuable time.
Its SBL App is really amazing saves your times at many places.
But if you ever go to the Bank Teller its the one of the worst experience. On 2nd April 2018 I entered the Hattisar Head Office when the Counter was C59 at 11:15 and waited for 45 min it moved to C64. Then I had to go talk to the manager and then in the next 15 minutes almost all the cue were gone. The counter moved to C79 in matter of few minutes.
Their teller staffs were taking cash and cheques from those not in the Cue must have been their friends and relatives.
And the Teller staffs they are rude must be their Permanent Job.
I would like to thank Siddhartha Bank Limited (SBL) for providing Education Loan at a such short period of time. Without SBL my dream of studying at Australia wouldn’t have been possible. On behalf of me and my family, I would personally like to thank Nagina didi, Rawal Sir, Paras dai , Anjan dai and the entire SBL-Hattisar team for your prompt help and fruitful guidance. Without a doubt, I recommend Siddhartha Bank Limited for prompt and reliable Education Loan for students looking to study abroad.
Good service but very poor customer service. The employee seriously need training for proper way of customer handling. If the customers are not treated right , there is alwaz other choices which provide far better customer service and other service as well.
Siddhartha Bank Limited (SBL), established in 2002 and promoted by prominent personalities of Nepal, today stands as one of the consistently growing banks in Nepal. While the promoters come from a wide range of sectors, they possess immense business acumen and share their valuable experiences towards the betterment of the Bank.
Within a short span of time, Siddhartha Bank has been able come up with a wide range of products and services that best suits its clientele. Siddhartha Bank has been posting growth in its portfolio size and profitability consistently since the beginning of its operations. The management of the Bank has been thoroughly professional.
Siddhartha Bank has been able to gain significant trust of the customers and all other stakeholders to become one of the most promising commercial banks in the country in less than 15 years of its operation. The Bank is fully committed towards customer satisfaction. The range and scope of modern banking products and services the Bank has been providing is an example to its commitment towards customer satisfaction. It is this commitment that has helped the Bank register quantum growth every year. And the Bank is confident and hopeful that it will be able to retain this trust and move even further towards its mission of becoming one of the leading banks of the industry.
Jhur responsibility of staff, if any body need proof of that, I can provide.
Unsatisfactory Customer Service, Other services are good
Waiting room is big enough. There is the token system so that you don't have to wait in a queue forming a line . Staffs are friendly and since this is the Head office everything is done quickly .
Average type but now improving its services
Well managed waiting place. And token system, ones don't have to stands for 20s of minutes in queue. They have enough parking at backyard for disable people.
Bank where you can trust the banking services.
Pretty good place. Registering SAT is easy.
I went to this bank to register for my SAT Subject Test. They told me there were some minor issues in their system and that I'd have to wait for about an hour. However, they failed to get rid of whatever issue it was, made me wait for almost 3 hours and lastly, told me to come back the next day. I wouldn't recommend this bank to anyone who's looking forward to register for the SAT/TOEFL/GRE/GMAT and other standardized tests—these guys are unprofessional and they love making their customers wait!
Best place to make online payment for SAT,TOEFL, GRE, GMAT, and many other online payment. This bank charge you only Rs.250 extra for online payment while others charge Rs. 500 per transaction. You can save your money a lot.