DO NOT USE IT! My package took 4 days from China to Norway, then it stayed at Skedsmokorset for 5 days before they finally delivered it. On the website they said they would deliver at 18:00 while they actually delivered at 14:00 when I am in the company!
I give one star only because there's no zero or negative star!
A nightmare!
My bank in the US overnighted a package to me in Norway. It took more than a 1 week before I got any notification that FedEx attempted to deliver the package. I was only given the option to call the schedule a drop-off time, each time I waited a half hour to talk to someone. I was then told to write my name, tracking number, and signature on a paper on my mailbox, so that the delivery could be made without me being home. Still no package, and it was sent back to the US. Almost 2 weeks after it was supposed to be overnighted. DO NOT USE FedEx. It’s great in the US, but terrible in Norway.
Called customer service and waited for 20 minutes for then to just be cut off.
Unbelievable scheduled delivery last friday - stay home nobody. they new scheduled delivery yesterday on Monday nobody came. no phone call. tried customer service nobody answer more than 1 hour wait yesterday and I am with it siince more than 30 min this morning (tuesday) and no news just unbelievable the bad quality of this service.
Called the coustumer service several times the day of the delivery to make sure that I received my package the day it was supposed to be delivered. Followed up several times during the day, called last time at 5.30 when I still hadn't heard anything from the driver. They told me that the driver was near by. I waited for another 40 minutes, still nothing, and when I called back again they had closed for the day how convenient.. Tried FedEx, because I had a bad experience with Ups. Turnes out that FedEx is just as horrible.
My Package arrived to the town Im living in today, (Thursday) but Fedex cannot deliver it before Tuesday becaus that is the planned deliveydate. Not eaven possible to get it at the fassility. Really horribel customer service, so I will never use Fedex again!!.
it's simply unbelievable i would rather say FedUp :[
I would give Zero star to FEDEX Norway . Totally crap . Cant handle the work and delivery on time. poor service and poor guys . Greedy for money .. keeping your stuff in warehouse without any reasons and demanding for rent after . Would never recommend Fedex Norway and would never try again.. had the same experience twice . Guys dont deal with FEDEX.FedEx customer service lied to me on the phone saying that the package is in customs. They pretended that there was nothing they could do. This is a disgusting way to treat customers. I will never use FedEx again and will strongly discourage others from using it
Was gonna wait until I actually got my package to review them, but to h*** with it.
They texted me, saying they tried delivering my package. They did not. Nobody entered the gate. We have dogs that will bark when someone does, and if they're silent enough that I don't hear them park right outside my window, the dogs certainly will hear them and tell me someone's there. So I received a text saying nobody was home when they tried delivering, which was utter BS. I tried calling them for hours, to no avail. Sent them a message, no answer. After waiting in a chat line for over half an hour, the person on the chat was gone. My only comfort was that I was not the only person in line on chat.
-- While writing this, the chat opened again and I got in touch with a woman in customer service. She was nice and helpful, but that still does not change my poor experience today. She claimed the package was attempted delivered a few days ago, but the same situation was on that day. I was home, and so were the dogs. They would not have gotten here without being heard by the dogs and me.
Though I've only used FedEx twice since living in Norway since June '15, each instance they were proactive in calling me to ensure I was present upon delivery of packages. Customer service has also been helpful each time I've called about specific inquiries. I would certainly recommend using them moving forward.